Many organizations have recently outsourced IT services for cost-effective access to technical expertise. We discuss industry trends and common challenges in vendor partnership alignment.

1. OUTSOURCED
IT SERVICES
TRENDS & BARRIERS
TO SUCCESS

2. THE TOTAL VALUE OF
OUTSOURCED IT CONTRACTS
WORLDWIDE 2000 - 2015
HTTP://WWW.STATISTA.COM/TOPICS/1900/IT-OUTSOURCING/
$63.5
BILLION

3. 21,700Computer Programmer & Software
Engineer Jobs
Transitioned Overseas from US in 2015
http://www.statisticbrain.com/outsourcing-statistics-by-country/

4. US Metro Areas with Highest
Outsourcing Rates
San Jose
San Francisco
Boston
Atlanta
New York
Chicago
Houston
Los Angeles
Detroit
18%
16.5%
14%
13%
12.5%
12%
11%
10.5%
10%
http://www.statisticbrain.com/outsourcing-statistics-by-country/

5. Top Outsourcing Countries
India
Indonesia
China
Bulgaria
Philippines
http://www.statisticbrain.com/outsourcing-statistics-by-country/

6. OUTSOURCED IT
SERVICES
Common Barriers to Excellence

7. LackofVendor
ManagementTrainingToo often, the transition from in-house to
outsourced occurs, and remaining business team
IT managers are not equipped with the unique skill
set needed to manage a third-party team to
success.

8. Poor Relationship
Building Skills
To deliver excellent results, the two teams must
operate as one. Key team members must
possess outstanding relationship building skills
to cultivate an engaged, collaborative
environment despite geographic barriers. With
IT training focused almost exclusively on
technical skills, many IT professionals and
managers need to build skills in this area.

9. LackofDefinitionRegarding
Roles& Expectations
What does project success like? Who is
accountable for achieving success? No
team will achieve excellence without
clearly defined goals and expectations.

10. CulturalCommunication
Differences
It is no secret that diverse cultural groups have
different styles of communicating.
Understanding the differences between high
and low context cultural communication
styles is key to ensuring mutual understanding
and building a collaborative culture.

11. 855.PFX.LEAD
info@Performex.com
www.Performex.com
Contact us to learn more about our
unique approach to Vendor
Performance Management & Alignment.