Modernising Learning: Delivering Results (2014)

1. Business Transformation Through Learning InnovationMODERNISINGLEARNING: DELIVERINGRESULTS Welcome to the launch of the 2014-15 Towards Maturity Benchmark Study

2. Are today’s corporate learning strategies keeping up with the pace of change?

3. What does a modernised learning strategy look like to you? Answer in the chat box!

4. Modernised Learning Strategy For Less Delivering More Modernise [moh-der-nize] Verb: adapt (something) to modern needs or habits, typically by installing modern equipment or adopting modern ideas or methods. Outputs Responsiveness Learning support where needed Technology

5. Today’sAgenda 600 L&D Leaders 5000+ Learners ACTIONPLAN+ = YOU+ Progress Update Aligning to Need New Models of Learning Boosting Agility Secrets of the learning leaders

6. About benchmarking TM Index Who is reporting the best results? And what are they doing differently? THETOP10% New for 2014

7. NEWMODELSOFLEARNING Integrate Learning & Talent Develop Learning Culture Transform TrainingALIGNINGTONEED Customer Activated Learning 2 Way Business AlignmentEQUIPL&D ASAGENTSOFCHANGE THETOWARDSMATURITYNEWLEARNINGAGENDA–AROADMAPFORCHANGE

8. Progress Update Aligning to Need New Models of Learning Boosting Agility Secrets of the learning leaders

9. L&D professionals today want even more LauraOverton TowardsMaturity www.towardsmaturity.org/2014benchmark

10. Resources 1 in 3 Are increasing team size and L&D Budget

11. Reaching more people than ever before

12. 29% of learning is e-enabled But most of it is compliance related (but not for )

13. Using more Technology 200% increase since 2010 19% budget allocated Delivering Efficiency -17% Cost reduction +21% Volume-22% Delivery time -20% Study time

14. We are busy being busy but what IMPACT are we making?

15. INCREASINGPERFORMANCEGAP 87% want change 2014 74% want change 2010 51% reported benefits 31% reported benefits 53%Top Q 63%Top Deck

16. Answer in the chat box! What is stopping us from realising our expectations?

17. This is not a time to give up, but to take another look at the evidence! Progress Update Aligning to Need New Models of Learning Boosting Agility Secrets of the learning leaders

18. Data-driven decision makingBusiness leaders use it to: PredictPlanPersuadePersonaliseL&D leaders don’t! 1 in 5 use learning analytics or benchmarking to improve service and performanceData has become likened to oil as the next great natural resource. -Daniel Newman, Forbes July 14“ ”

19. Gaining Market Share Talent DeliveringNew Products & Services So what can learningInnovation bring to the Table?

20. Gaining Market Share 17% rise in customer satisfaction 10% improvementin revenue Talent 9%reduction in attrition 17% improvement in engagement 14% improvement in productivity 12%reduction in time to competency DeliveringNew Products & Services Change new products & services 23% faster Roll out new IT applications 26% faster & improve efficiency!

21. Our goal was to achieve complete transformationand it was imperative that we achieve it quickly. This is why we made learning and development a catalyst for change. In doing so, we’ve shown that modernising learning has delivered results that matter to our staff, to our residents and to our shareholders. ALIGNINGTONEED Dr Chai Patel, CBE FRCPChairman of HC-One 2 Way Business Alignment But only 32% of L&D professionals work with business leaders to identify what KPI’s need to be changed

22. Balancing the needsof organisationsandindividuals

23. How do our staff learn best? 88%learners learn from collaboration with team workers 79%from manager support 70%from Google 46%from formal education courses (17% from classroom courses) 55%learn on the way to work 82%want to learn at their own pace YETONLY 1/3 OFL&D LEADERSKNOWHOWTHEIRSTAFFACTUALLYLEARNATWORK…

24. Staff ALIGNINGTONEED Are we listening to our customers? Customer Activated Learning 31% find self paced e-learning courses useful 85% are downloading apps to a mobile or tablet 80% willing to share what they know using technology 93% of L&D leaders are investing in self paced e-learning courses Fewer than 1 in 5 L&D are working with tools to build and deliver apps 20% believe their staff know how connect and share L&D Leaders

25. Supporting learning and performance where it counts Progress Update Aligning to Need New Models of Learning Boosting Agility Secrets of the learning leaders

26. Supporting continual learning at work What do I need to get started? What do I need to get better? What do I need to get out of a fix? What do I need to progress my career? What do I need right here right now?

27. 45% Skills diagnostic tools 12% content curation 42% 70:20:10 26% MOOCs 30% Micro- content

28. NEWMODELSOFLEARNING Transform Training Involving stakeholders Content design Reward and recognition Practice and reflection Design with the class in mind

29. 66%providing job aids37% equip line managers with resources so their teams get the most out of online learning14%encourage learners to share experiences and solve problems online12% have content curation strategies in place NEWMODELSOFLEARNING Develop Learning Culture

30. NEWMODELSOFLEARNING Integrate Learning & Talent Only16% start organisational learning before staff join Supporting career progression: 18% are using some form of Academy All use skills diagnostics

31. NEWMODELSOFLEARNING Transform Training Develop Learning Culture Integrate Learning & Talent 21% Blend range of technologies 14% Actively encourage sharing 19% Reinforce on-boarding 85% 67% 67%

33. BOOSTING AGILITY Flexible Learning45% support BYOD39% develop platform independent content32% offer content in the cloud

34. BOOSTING AGILITY Simplify Harness what you have Make it easy Make it relevant Eliminate noise Be clear

35. LauraOverton TowardsMaturity www.towardsmaturity.org/2014benchmark BOOSTING AGILITY Respond Faster #1 motivating factor for learners to learn online 1.To be able to do my job faster and better L&D agree they deliver in timeto meet the needs of the business “I want to be able to do my job fasterand better” 51% 47%

36. NEWMODELSOFLEARNING Integrate Learning & Talent Develop Learning Culture Transform TrainingALIGNINGTONEED Customer Activated Learning 2 Way Business AlignmentEQUIPL&D ASAGENTSOFCHANGE THETOWARDSMATURITYNEWLEARNINGAGENDA–AROADMAPFORCHANGE Are we equipped ?

37. EQUIPL&D ASAGENTSOFCHANGE So how well equipped are L&D to Modernise Learning and Deliver Results? Current L&D Skills

38. Here’s the challenge Blend different technologies Reinforce on-boarding Identify business KPIs Encourage sharing Commsplan in place 87% 7% 7% 7%

39. So where do we go to getback in the flow? Stagnate [staɡˈneɪt] Verb: cease to flow or move; become stagnant; cease developing; become inactive or dull ……NOTANOPTION!

41. Top DeckareDelivering TOPDECK Avg. TOPDECK Avg. TOPDECK Avg. Speed up and improve the application of learning back in workplace Provide a faster response to changing business conditions Increase on-the-job productivity 65% 21% 24% 62% 72% 28%

42. Top DeckareEngaging 73% report positive staff behaviour (21%) 64% agree staff put what they have learned into practice (25%)

43. Top DeckareHarnessing Technology

44. DNA OFTHELEARNINGLEADERS •Alignment (and resourcing) •Active learner voice •Design beyond the course •Proactive in connecting

45. Modernising Learning: Delivering Results Time to Act! Get The Edge

46. I encourage business and learning leaders alike to use the evidence from the Towards Maturity Benchmark Study to challenge traditional thinking about learning, performance, talent, technology and change…. Dr Chai Patel, CBE FRCPChairman of HC-One

47. …..But don’t just read it, take action where it counts to deliver lasting business transformation. Dr Chai Patel, CBE FRCPChairman of HC-One

48. Time to act! #Gettheedge14 www.towardsmaturity.org/2014benchmark laura@towardsmaturity.org LinkedIn: New Learning Benchmarks Business Transformation Through Learning Innovation Download Today

49. THETOWARDSMATURITYBENCHMARKSTUDYISMADEPOSSIBLETHANKSTOTHESUPPORTOFTOWARDSMATURITY’SAMBASSADORS: Leading learning organisations who share our passion that independent research should be freely available to all. To join or find out more go to: www.towardsmaturity.org/ambassadors

50. ABOUTUS Towards Maturity is a benchmarking practice that provides authoritative research and expert consultancy services to help assess and improve the effectiveness and consistency of L&D performance within organisations. It leverages the data gathered from the largest learning and development benchmark in Europe. Download our case studies to support your business case for change at www.towardsmaturity.org Find out your own Towards Maturity Index™ to see if you are amongst the top learning companies at http://mybenchmark.towardsmaturity.org/ LauraOverton TowardsMaturity New Learning Benchmarksn Contact us via: