Laura Andersen

Greater Minneapolis-St. Paul Area United States

Customer Experience & Service Design

NGO / Public Service

For profitability and sustainability in private sector, and responsible stewardship in public sector, Service Design is positioned to facilitate innovative solution creation across the spectrum of service delivery. I help businesses and organization realize their opportunities by facilitating the inclusion of Service Design principles and practices into their development processes. Encouraging a broad range of stakeholders to creatively consider, prototype, test and reconsider their and others' roles in a service delivery ecosystem results in ideas and solutions that could not be discovered without their participation. The engagement and enthusiasm that results from these approaches he...