Laura Andersen
12
Seguidores
Personal Information
Organização/Local de trabalho
Greater Minneapolis-St. Paul Area United States
Cargo
Customer Experience & Service Design
Setor
NGO / Public Service
Sobre
For profitability and sustainability in private sector, and responsible stewardship in public sector, Service Design is positioned to facilitate innovative solution creation across the spectrum of service delivery.
I help businesses and organization realize their opportunities by facilitating the inclusion of Service Design principles and practices into their development processes. Encouraging a broad range of stakeholders to creatively consider, prototype, test and reconsider their and others' roles in a service delivery ecosystem results in ideas and solutions that could not be discovered without their participation.
The engagement and enthusiasm that results from these approaches he...
Marcadores
gsjam
service design
global service jam
twin cities service jam
tampa service jam
prototypes
prototyping
journey map
customer journey mapping
tamps service jam
personas
Ver mais
- Apresentações
- Documentos
- Infográficos
IDEO - Design thinking workshop 2016
Center for Entrepreneurship (C4E), University of Cyprus
•
Há 7 anos
What is Service Design?
Daniel Harris
•
Há 10 anos
Customer Journey Mapping and CX Research
Marc Stickdorn
•
Há 8 anos
Marc Stickdorn & Jakob Schneider – Mobile ethnography and ExperienceFellow, a service design start-up
Jakob Schneider
•
Há 8 anos
How We Work: UX Design at Navy Federal Credit Union
Mitch Hazam GSD
•
Há 9 anos
Introduction to the UK Policy Lab
Policy Lab
•
Há 9 anos