This document discusses resources for IT support in the charity sector. It provides information on the Charity IT Association (CITA) and organizations that help charities with technology issues like Lasa, AbilityNet, and the Technology Trust. It also summarizes the results of a charity IT survey that found most charities have no paid IT staff. The webinar aims to promote knowledge sharing resources like Lasa's IT knowledgebase and supplier directory. It outlines the process for volunteers to provide free IT consultations to charities through CITA.

1. How to fight the credit crunch or do
Wherme otroe w fiitnh dles gs ood
community IT resources
Miles Maier
Lasa
ICT Champion

2. Webinar Presenters
Miles Maier – Lasa
Gary Moore – CITA
Emma Steenson – CITA
Paul Webster – Lasa

3. Webinar Tips
• Ask questions
Post questions via chat or raise your virtual hand
• Interact
Respond to polls during webinar
• Focus
Avoid multitasking. You may just miss the best part of
the presentation
• Webinar PowerPoint & Recording
PowerPoint and recording links will be shared after the
webinar

5. Founder
members of
CITA

6. www.charityitassociation.org.uk

8. IT in the charity sector
Charity IT Survey (2013)
•67% no paid IT staff
•42% no paid IT staff or IT volunteer
Biggest barriers to using tech:
•Cost of tech (IT spend is <1% of budget)
•IT advice and where to go for trusted help
•Basic and intermediate skills and knowledge
 Signposting to self-help resources

9. Knowledgebase (@LasaICT)
• Developed and hosted by Lasa
• Need for impartial help
• 400 articles on all aspect of tech
• Jargon free, plain English
www.ictknowledgebase.org.uk

10. Suppliers Directory (@LasaICT)
• Developed and hosted by Lasa
• Companies providing technology
services to charities
• Free, independent and impartial
listings
• 2 charity references verified by Lasa
www.suppliersdirectory.org.uk

11. Connecting Care (@LasaICT)
• Dept. of Health funded Lasa project
• Using, managing and IT skills for health
and social care
• Technology news, advice and guidance
• Summary articles signposting further info
Gateway to CITA volunteers
http://connectingcare.org.uk/articles/detail/receive-a-free-2-
hour-consultation-with-a-strategic-it-volunteer

12. AbilityNet (@AbilityNet)
AbilityNet – helping disabled people to use digital technology
My Computer My Way
•Find out how to make the most of the accessibility features
built into a computer, laptop, tablet or smartphone
www.abilitynet.org.uk/advice-info/my-computer-my-way
IT Support at Home
•Free IT support at home for disabled people
www.abilitynet.org.uk/advice-information/IT-support-for-disabled-
people

13. Technology Trust (@TechnologyTrust)
Providing tech donations, email marketing &
online fundraising services to UK charities.
www.technology-trust.org/
tt-exchange
•Donated tech from Microsoft, Cisco, Adobe,
Symantec, etc
www.tt-exchange.org/

14. Useful #nfptech resources
Low cost computers and laptops
•Recycled PCs from £99 and Laptops from £149
•Windows 7 and Microsoft Office 2010 included
•Unlimited telephone support + 12 months warranty
www.happus.eu
Digital Unite (@digitalunite)
•Guides to using technology, getting online and using
the web safely
http://digitalunite.com/guides

15. Useful #nfptech resources
Community How To (@communityhowto)
•Useful tools and websites to help smarter work
online
•Community reviews
http://communityhowto.com/
Grow Your Charity On Line (@media_trust)
•build a web presence through the many free
Google products available for non-profits
www.growyourcharityonline.com/

16. Tech Surgery:
What’s involved for a volunteer?
• Sign up to be a volunteer
• You will be matched with a request from a charity. We will notify you of this by email:
– The email will contain the details of the charity
– A briefing document
– A link for the form where you must complete your report to the charity
• Contact the charity to set up the Tech Surgery
• Complete the report form
– You can save and return to the form to edit
• Submit the form
• Once you have submitted the report you will be presented a feedback form where you can give
us your thoughts on the Tech Surgery process and any ideas or suggestions for improvements
• The report in PDF format will be sent to the charity along with a request for feedback from the
charity
• What if I can’t complete the Tech Surgery once assigned?
– Let us know as soon as possible so that we can re-allocate a volunteer to the charity

17. Miles Maier
ICT Champion
www.lasa.org.uk
mmaier@lasa.org.uk
@LasaICT
020 7426 4496