2. 1928-1930
20000 INTERVIEWS
OVER 2 YEARS
SUPERVISION
INSURANCE PLANS
PROMOTION
WAGES
DETERMINE
EMPLOYEES
ATTITUDES
DIRECT
QUESTIONING TO
NON DIRECTIVE
4. OPPORTUNITY TO
TALK
INCREASE THE MORALE
DEEP -ROOTED
DISTURBANCES EXPERIENCE
GOVERNED BY BOTH
INSIDE AND OUTSIDE THE
COMPANY
EMPLOYEE COUNSELLING
PROGRAM
COMPLAINTS FEEL POSITIVE