NLADA 2008: Language Access and Technology: Reaching Limited English Proficient Clients with Technology Resources

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Legal Services National Technology Assistance Project (LSNTAP)

The document discusses using technology resources to increase access to legal services for clients with limited English proficiency (LEP). It provides an overview of relevant laws and considerations for using websites, hotlines, videos and other technologies to deliver language access services and information to LEP communities. Examples highlighted include the LawHelp.org website and its LiveHelp chat feature, as well as technology grants from the Legal Services Corporation that funded projects like kiosks and statewide legal websites.

Tecnologia Negócios

Language Access and Technology Reaching Limited English Proficient Clients with Technology Resources 2008 NLADA Conference Liz Keith, Pro Bono Net Tillie Lacayo, Legal Services Corporation Leah Margulies, LawHelp.org/NY / City Bar Justice Center Michael Mule, Empire Justice Center

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Percentage of People 5 Years and Over Who Speak English Less Than 'Very Well': 2006 United States: Estimate: 8.7 Percent, Margin of Error: +/-0.1 Percent Source: U.S. Census Bureau, 2006 American Community Survey

Strong correlation between LEP rates and poverty ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

How can technology help? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

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Language Access Terms ,[object Object],[object Object],[object Object]

Legal Framework ,[object Object],[object Object],[object Object]

Title VI Regulations ,[object Object],[object Object],[object Object]

EO 13166 and DOJ Guidance ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Four Factor Test ,[object Object],[object Object],[object Object],[object Object],[object Object]

LEP Concepts ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

LSC Requirements and LSC Program Letter 04-2 ,[object Object],[object Object],[object Object]

What does a LEP policy include? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

LEP Plan Website-Related Issues ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Guidance for prioritizing translation of website content. ,[object Object],[object Object],[object Object],[object Object],[object Object]

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LEP Related Technology Initiative Grants (TIG) projects ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

LEP Related Technology Initiative Grants (TIG) projects ,[object Object],[object Object],[object Object],[object Object]

LEP Related Technology Initiative Grants (TIG) projects ,[object Object],[object Object],[object Object],[object Object],[object Object]

The LiveHelp Concept ,[object Object],[object Object],[object Object],[object Object]

Other technologies to watch ,[object Object],[object Object],[object Object],Idaho – Formas Interactivas

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Considerations for reaching LEP communities ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

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