Deck presented to all Level Platforms at Comptia

1. Welcome to the Level Platforms Exclusive Partner Event @ CompTIA Breakaway 2009

2. Dan WensleyVP, Partner DevelopmentLevel Platforms Welcome!

3. Rob Rae Manager Partner Development Barry Hall Partner Development Manager Urvish Badiani Partner Development Manager Sean Sweeney Director Partnership Development

4. MSP Partners / IPED Research Conclusions Survey Conclusions: The Managed Services market is healthy, growing, popular, and profitable Prospects for Managed Services Providers in 2009 appear to be very positive … especially compared to the rest of the IT market … and even more so when compared to the rest of the economy The key technologies for profitability continue to shift and expand … both internally and externally Peter SandifordCEO, Level Platforms MSP Partners provides proven research and education to help solution providers stay ahead of the curve in the rapidly changing market for Managed Services.

5. Dan WensleyVP, Partner DevelopmentLevel Platforms

6. SMB Customer Solution Provider SECURITY NETWORKING BU/DR SERVICE PSA/CRM SYSTEMS Vendor Ecosystem

8. Monitor and manage the health of Cloud Services from one central web-based console

9. View entire computing environment of all their SMB customers:

10. Much faster proactive remediation of customer application

11. Monitor cloud applications from customer viewpoint including on-premise technology, network and provider

12. Supporting the continued evolution of solution providers’ key roles as Trusted Advisors

13. 21% of SMBs use Cloud Services – AMI Partners 2008 U.S.

14. A growth of 20% in SMB customers’ use of SaaS in 2009 – 2009 Microsoft Market Insight Report

16. Vendor Partners

17. Managed Workplace 2009 R1 Justin CrottyVP, Ingram Micro Seismic Managed Workplace 2009 Live Demonstration Leveraging IM Seismic and Managed Workplace

19. Hosted and On-Premise Remote Monitoring and Management (RMM) with Level Platforms

20. Print Monitoring and Management

21. Microsoft Hosted Services:

22. Exchange Server

23. SharePoint

24. Managed Security Solutions

25. E-mail Defense, Message Archiving, and Web defense

26. Log and Threat Management

27. Support and Service Management

28. Seismic Help Desk

29. Seismic Network Operations Center (NOC)

30. Remote Support

31. Professional Services Automation (PSA)

32. Storage on Demand

34. Elected member of the Computing Technology Industry Association (CompTIA) board of directors

36. Works closely with product and management teams:

37. Identifies product integration opportunities

38. Identifies projects that improve Autotask customer experience

39. Previous experience:

40. Executive Editor of Business Solutions magazine

43. Bachelor of Science in Electrical Engineering from Worcester Polytechnic Institute

45. BSBA in Management from Northeastern University

47. Named 2009 Channel Chief by Everything Channel

48. Channel leader in the SMB space for the past 10 years

49. Currently responsible for worldwide sales of Reflexion’s suite of hosted services:

50. Email and web security

51. Email archiving

52. Discovery and recovery

53. Business continuity

54. Grown Reflexion’s partner community to over 1,000 solution providers and distributors in 50 countries

56. CEO of Ron Cook’s Connecting Point Technology Center in Las Vegas

57. Previous experience:

58. Served as Senior Vice President for Community Psychiatric Centers

60. Previous experience:

61. Full service IT consulting at: Whittman Hart, Knowledge Resource Group

63. Previous experience:

66. Over 12 years of experience within the IT and channel marketplace

67. Manages and oversees Intermedia’s Private Label Partner Program

68. Responsible for:

69. Developing long term partnerships with ISV’S, ISP, VARS, and MSP’s worldwide

70. Successfully brought Intermedia front and center within the MSP environment

72. Develops and manages the ConnectWise channel community relationships from both the vendor and partner perspective.

73. Focus on: continuing to increase value to ConnectWise partners

74. Previous experience:

75. Senior Engagement Director for The Institute for Partner Education & Development (IPED)

77. Computer reselling management since 1981

78. Successfully launched 5 Computerland's, 3 Entre' Computer Centers

79. Co-owns and manages Network Management Group, Inc (NMGI)

80. Delivers presentations and seminars on the use of technology and its affect on people

82. Previous experience:

83. Extensive career with high tech firms based in the Ottawa area

85. Main focus:

87. Directing product development

88. Technology selection

89. Customer education and training

91. Included initial integration, set-up, and feature-set currently included

96. Leads Cisco’s business strategy for the development and execution of smart services for small businesses.

97. Responsible for technical marketing, product management, business development and acquisition integration.

99. Leads the US Small Business channel engineering team.

101. Responsible for member recruitment, program marketing and event coordination.

104. Industry proof point of knowledge & understanding of Managed Services best practices.

105. Thoroughly equips MSPs for challenges faced in establishing & growing a successful Managed Services business.

107. Hear from experts and industry leaders on:

108. Managed Services Best Practices

109. MSP Partners 2009 Industry Awards

110. MSP Compensation Models

111. Strategies for Lead Generation

112. Expanding into New Technology Verticals

114. Alpheon Corporation – Greg Donovan Founded in 2002 Based in Morrisville, North Carolina in the middle of Research Triangle Park A leader on local and national stage Currently managing more than 10,000 devices within hundreds of businesses and healthcare practices across the Southeastern United States. 100% focused on Managed IT Services delivered with the highest Customer Satisfaction possible “Incremental improvement beats delayed perfection.”

115. What makes Alpheon different Our People Hire the best people you can find, even if you have to pay yourself less; it pays huge dividends in the long-term. Keep them engaged with their jobs. Allow them to help improve the work they do.

116. What makes Alpheon different Our Processes We document everything that you do more than once. And the things we think we only do once but somehow end up doing more than once. Allow for an improvement cycle to allow for the evolution of the process as technology and other business influences arise.

117. What makes Alpheon different Our commitment to continual improvement and innovation We know that we can do a better job the next time. Business and technology evolves; At a minimum, keep up; But, do everything possible to stay ahead. Never be satisfied with what you did yesterday Automation Documentation Innovation

118. How does Alpheon do it? Work with the best vendors: Level Platforms Autotask Dell SonicWALL Barracuda Invest in your people, processes and solutions “It takes money to make money” is still true. Spend wisely. Invest today in making your business more profitable tomorrow. Do your research for everything that you invest in People Systems Vendor-partners

119. MW 2009 R2 game changers for us vPro/AMT Autodiscovery Serial over LAN (SrL) IDE‐redirect (IDE‐R) Offsite Gateway / Offsite Assistant

120. Dan WensleyVP, Partner DevelopmentLevel Platforms New Partner Resources

121. Partner Resources A Total Partnership Solution Partner@levelplatforms.com

123. Work closely with Level Platforms management to provide a complete understanding of partner’s needs.

125. Work in sub-committees that meet once per quarter.

127. Be a “Go to” person for feature development.

128. Participate in Level Platform’s press releases.

129. Commit to a one year initial term.

131. Inaugural Meeting – September 17th

133. R2 Fast Facts Onsite Manager Utilities Fast and easy remote access to the Windows® computers that you are monitoring and managing Intel®vPro™ Autodiscovery Significant enhancements to make monitoring and managing Intel® vPro™ devices easier than ever Support for Intel®srL/IDE-R New Serial over LAN (SrL) and IDE‐redirect (IDE‐R) features in Managed Workplace to connect to Intel® vPro™ devices with AMT technology enabled SCE Integration New Serial over LAN (SrL) and IDE‐redirect (IDE‐R) features in Managed Workplace to connect to Intel® vPro™ devices with AMT technology enabled Aggregate Reporting You can now consolidate data gathered from different Onsite Managers to generate aggregate reports Offsite Gateway Install the Offsite Gateway with the Service Center so you can monitor and manage roaming devices that are equipped with an Offsite Assistant Device Search Looking for something? Find it faster with the new Device Search

134. Success Case Studies gTECHserv Four years later, find out how Managed Workplace has been instrumental to gTECHserv’s ongoing growth. Space Age Technologies Find out why Managed Workplace came out on top when these technology pros decided to bring in a third-party RMM solution to expand their services and grow their business. Hardlines and Fusix With Managed Workplace and Windows® Home Server, solution providers can now profitably deliver best-in-class IT services, security and data protection at a cost that small businesses can afford. COMSYS Managed Workplace makes it easy to identify incremental maintenance and project opportunities, such as obsolete equipment or software that could be upgraded to enhance network security. Know Technology Managed Workplace makes it possible to acquire new customers and convert existing customers to managed services by demonstrating value and service differentiation up-front.

135. White Papers The Windows Home Server Advantage Outlines the unique and enormous opportunity to profitably deliver best-in-class managed services by leveraging Managed Workplace and Windows Home Server. Acquiring New Customers This white paper describes a proven approach to positioning a managed services offering with Managed Workplace to grow your customer base and increase your revenue. Generating Net New Recurring Revenue Unlock opportunities to generate new, predictable, high-margin, recurring revenue not feasible in the traditional break-fix model. Reducing Operational and Service Delivery Cost Significantly reduce your service delivery and operational costs, without lowering service quality or reducing staff. Increasing Product and Project Sales Identify opportunities to increase product and project sales across your entire customer base - without necessarily selling managed services. Supporting Regulatory Compliance Broaden your revenue streams by offering monitoring and management services specifically geared towards the compliance concerns of your customers. Going Green With Managed Workplace Going green isn't just good for the environment - it's good for business. Find out how you and your customers can lower costs by reducing your carbon footprint with Managed Workplace.

137. Responsible for technical support, training, professional services, and services programs.

138. Previous Experience:

139. Director of Global Support, Corel Corporation (11 years)

141. MSP Partners / IPED Research Conclusions Introducing Survey Conclusions: The Managed Services market is healthy, growing, popular, and profitable Prospects for Managed Services Providers in 2009 appear to be very positive … especially compared to the rest of the IT market … and even more so when compared to the rest of the economy The key technologies for profitability continue to shift and expand … both internally and externally Ross Norrie “New” VP Product DevelopmentLevel Platforms MSP Partners provides proven research and education to help solution providers stay ahead of the curve in the rapidly changing market for Managed Services.

142. Who is Ross Norrie: In the Software Development field since 1991 Involved in developing new and exciting technologies since 1990s. Significant player in the IT asset management marketplace Co-founded and sits on the board of directors for Radar Interactive Provider of helpdesk analysis software Previous Experience: Co-founded AssetMetrix innovative subscription-based business intelligence for PC assets Provides complete view of assets and the tools to manage them Acquired by Microsoft Corporation in April 2006 Director of Technology at both Provance Technologies and Asset Software International (ASI) Designed the first IT asset management application for SMB that didn’t require an SQL-based database IT asset management consultant for clients such as Compaq and Citibank Held many development and management positions with leading companies

143. MSP Partners / IPED Research Conclusions Survey Conclusions: The Managed Services market is healthy, growing, popular, and profitable Prospects for Managed Services Providers in 2009 appear to be very positive … especially compared to the rest of the IT market … and even more so when compared to the rest of the economy The key technologies for profitability continue to shift and expand … both internally and externally Sean SweeneyDirector Partnership DevelopmentLevel Platforms Managed Workplace2009 MSP Partners provides proven research and education to help solution providers stay ahead of the curve in the rapidly changing market for Managed Services.

144. Building the future one layer at a time

145. “To be a leader there are always bumps one must overcome” Alexander Graham Bell

147. Core Enhancements

148. Offsite Gateway and Assistant Offsite, but not out-of-sight

154. Thank you! Peter Sandiford Founder & CEO Sean Sweeney Director Partnership Development Rob Rae Manager Partner Development Dan Wensley VP Partner Development Urvish Badiani Partner Development Manager Ross Norrie VP Product Development Robert Berndt Executive Dir. Partner Services Barry Hall Partner Development Manager

155. Thank you!