2. Prof. Mario Spatafora
FB General Secretary - Finance & Banking:
Organizational & HR Development Ass. (Italy)
Secretariat for European Projects
Property of Finance&BankingProperty of Finance&Banking
Professor of Business Management and Lifelong Learning
Faculty of Training Sciences
Roma Tre University (Italy)
EBTN Vice President - European Banking & Financial
Services Training Association Aisbl (Belgium)
4. Apply the Common Quality Assurance Framework (CQAF)
in the European FSS
for improving training provision
Aims & Objectives
Property of Finance&BankingProperty of Finance&Banking
Best practices re-interpreted with CQAF-model
European cooperation on Quality issues
Support development of CQAF
5. PLANNING
Guide Lines 1,2,3
Selection of 10 Guidelines
to map the process of a quality cycle
Main Output
Property of Finance&BankingProperty of Finance&Banking
REVIEW
Guide Lines 9, 10
PLANNING
Guide Lines 1,2,3
IMPLEMENTATION
Guide Lines 4, 5
EVALUATION
Guide Lines 6,7,8
METHODOLOGY
6. PLANNING
Establish a Responsible position forEstablish a Responsible position for
Quality Assurance management withinQuality Assurance management within
the Institutionthe Institution
Agreement on Objectives, includingAgreement on Objectives, including
Property of Finance&BankingProperty of Finance&Banking
Agreement on Objectives, includingAgreement on Objectives, including
establishment of processes forestablishment of processes for
monitoring and auditing resultsmonitoring and auditing results
ExpressExpress defined and agreed objectivesdefined and agreed objectives
in terms of department units andin terms of department units and
individual position/functionsindividual position/functions
8. EVALUATION
Regular inquiry to evaluateRegular inquiry to evaluate
training outcomestraining outcomes
External Audit and/orExternal Audit and/or
Property of Finance&BankingProperty of Finance&Banking
External Audit and/orExternal Audit and/or
Peer ReviewPeer Review
Analysis of Internal andAnalysis of Internal and
External Data, Exam resultsExternal Data, Exam results
and Final gradesand Final grades
9. REVIEW
Internal and ExternalInternal and External
recognition /recognition /
consensus on the needconsensus on the need
for change: Incentivesfor change: Incentives
and Rewardsand Rewards
Property of Finance&BankingProperty of Finance&Banking
Evaluation ofEvaluation of
processes which haveprocesses which have
been changed: lessonsbeen changed: lessons
learned & feedback tolearned & feedback to
the systemthe system
