1. MASS NOTIFICATION SySTEMS Open Forum Presentation Sponsored by LATTC Technology Enhancement Committee Thursday, Jan 21, 2010

2. Welcome and INtroductions Sang Baik, co-chair, Tech Enhancement Committee Patrick Reed, co-chair, Tech Enhancement Committee Dr. Mary Gallagher, VP Administration Mark Berg, IT consultant, PlanNet Jim Black, security consultant, TRC

3. Overview of new technologies Overhead paging Visual paging and digital signage Broadcast notifications via multiple modalities Email Text message (SMS) Voice message

8. Emergency notifications Communication is a priority in time of crisis or emergency Email and text messaging seem obvious but turnover and volume can be problematic Campus trends are for robust, multi-modal systems (high-tech, low-tech and no-tech)

9. Leveraging the platform Message from college president Registration reminders Class cancellations/relocations Program-specific notifications/announcements Marketing communications

10. Keys to success High capture rate during info gathering or opt-in mechanisms Respectful nature of the communications Awareness of inundating across multiple modalities Integration between systems and to external systems Process for broadcast composition and approvals

12. OPEN FORUM Gather input today Ongoing refinement and feedback through Technology Enhancement Committee baiks@lattc.edu reedpw@lattc.edu Discussion/Q&A