"Machine Learning is Changing Everything" at SaaS North 2016
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Technology is rapidly changing, and building true intelligence into an applications is going to have a profound impact on business in the future. Organizations are looking for smarter ways to process data on a massive scale, make smarter decisions and learn from the results. Join this discussion on how Machine Learning is impacting CIOs in every industry, affecting their future thinking and setting the stage for a new level of application.
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"Machine Learning is Changing Everything" at SaaS North 2016
- 1. Chris Makkreel cmakkreel@salesforce.com Machine Learning and Salesforce
- 2. We have entered the 4th Industrial revolution
- 4. Can you explain how you make decisions? Arthur Samuel, 1956
- 5. Helping to drive a better experience using Machine Learning
- 6. Pattern Matching AND Complex Communication Published 2005
- 7. Brute force is just not possible in our world 208 168 199 381 979 984 699 478 633 344 862 770 286 522 453 884 530 548 425 639 456 820 927 419 612 738 015 378 525 648 451 698 519 643 907 259 916 015 628 128 546 089 888 314 427 129 715 319 317 557 736 620 397 247 064 840 935 2011 2013 2016
- 8. Deep Learning: Geoffrey Hinton Algorithms Data Hardware (GPU) Capital
- 9. Deep Learning – Modeled after the brain
- 10. Don’t worry, I’ll figure it out. • Supervised • Unsupervised • Reinforcement
- 11. 90% of all the data in the world has been generated over the last two years.
- 12. Moore’s law – GPU’s changed the game 1991 2011
- 13. $4.5 Billion in the last two years VC Money is pouring in…
- 15. Reactive Proactive Predictive Expectations have changed Yesterday Today Tomorrow
- 16. Every Transition Resets Expectations of Speed • It took landline telephone 73 years to go from 10% to 90% ubiquity • PCs did it in 30 years • Smartphones+tablets surpassed that level in less than eight… …and don’t start thinking that’s fast
- 17. Complexity Drowns Out Capability “Most people never even bother to program their programmable thermostats. As a result, their houses actually use more energy than homes without them. Two years ago, the federal government eliminated the entire programmable thermostat category from its Energy Star program.”– David Pogue, nytimes.com “I’m not used to GPS at all," Ms. Latshaw says. She confesses she “worked on daylight-saving time all year last year” because she couldn’t figure out how to reset her BMW’s clock. Customers like Ms. Latshaw are why Sewell [Lexus] has hired its first “technology specialist.”
- 18. “Taking the connected devices curve, and subtracting the one for A.I., we see…the point where A.I. becomes so capable that this friction flips around and quickly disappears.” – “How Artificial Intelligence Will Make Technology Disappear” (Rand Hindi, June 2015) Intelligence Enables Friction-Free Productivity & Customer Experience
- 20. Everyone got the memo
- 26. ` AI in the Salesforce Platform Salesforce Einstein Introducing Machine Learning • Deep Learning • Predictive Analytics • NLP • Smart Data Discovery World’s smartest CRM Empowering Sales, Service, Marketing & IT Everyone can build AI-powered apps fast
- 31. Unfair advantage (Large vs Small)
- 32. How to thrive with AI • Connect the technology dots • Do not reinvent the wheel, use AI platforms and services (rare birds are expensive) • Deep customer focus – economics have changed • Ask your customer
- 33. Thank Y u