What keeps you up at night? Interactive with the client and applicable to service offerings
Notes to speak to: Flexibility – important from a customer satisfaction perspective (baked into the value add section) Realism of the engagement – speak to this point, very realistic and challenging situations (baked into the engaged learners section)
Truly engaging adult learning through: Realistic, relevant, and provocative business case studies and simulations Use of appealing rich media such as videos and media based “gaming” Solutions founded in behavioral science concepts and principles of adult learning Artistic and creative excellence, solutions with an agency appeal Approach our client relationships as partnerships--our commitment to our client partners earns customer loyalty Deep and long-standing experience with leadership solutions in the life sciences sector As a partner with our clients, or partner vendors, we are: Engaged with you, your project, and your business outcomes Integrated with our customers’ business Driven by your vision of success Committed to people and organizations we work with Passionate about what we do Proud of the success we achieve for our clients
As for relevant – need to make it fun…people enjoy what they are going through Another tenet is to Measure the results and program effectiveness JP: include provocative instead of measurement
Mention that we are open to using any tool the customer requires