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Conversion Rate Optimization 101: 
Converting Visitors in to Buyers 
What? Why? How?
Conversion Rate Optimization is…….. 
“a method of continuous 
improvement of the website 
experience with an objective of 
converting visitors into buyers.”
Why Conversion Rate Optimization?
Because…….
Because…. 
Avg CPC = 30 
It Reduces Cost of user acquisition. 
Traffic X Conversion Rate = No of Customers 
10000 X 1% = 100 
To create the same number of customers 
at a conversion rate of 2% 
5000 X 2% = 100 
At Average CPC of 30 INR CAC in first case 3000 
while for the second case is 1500.
Because……. 
• It directly impacts the top line. 
Traffic X Conversion Rate = No of Customers 
10000 X 1% = 100 
To create the same number of customers 
at a conversion rate of 2% 
10000 X 2% = 200 
100 More Customers without improving 
traffic.
Because…. 
Driving traffic to your site will only get more 
expensive.
Because….. 
Your competitor is not doing it. 
Your competitor is interested in beating you in traffic 
as he doesn’t know your conversion rate. 
You kill him silently by improving your site conversion 
rate.
Totally Irrelevant
Build Buyer 
Personas 
Drive Targeted 
Traffic 
Build Great Site 
Experience 
Build A 
Measurement Plan 
Test Your 
Assumptions 
Learn 
Prioritize and 
Implement 
7 Step Conversion Rate 
Optimization Process
Age Gender Income Education 
Pain 
points 
Job Title Company
Drive Targeted Traffic
Build A Great Site Experience
Have A Measurement Plan 
Business 
Objectives 
Strategies KPIs Segments Targets
Test Your Assumptions
Learn Fast
Prioritize Actions 
Impact Time Effort Internal 
Dependencies 
External 
Dependencies 
Priority 
Action 1 
Action 2 
Action 3 
Use a scale of 1-10 to define each column 
Priority Formula : Impact*Time*Effort – (Internal + External Dependencies)
Implement 
What 
specific 
action to 
perform? 
How will 
the specific 
action 
improve 
the 
business? 
Who is 
responsible 
for the 
action? 
By when 
should the 
action be 
performed?
Conversion Rate Optimization: 
Things To Remember
Conversion rate optimization is NOT just 
landing page optimization.
It is NOT a one time thing. It is a process 
of continuous improvement. 
Plan 
Improve Measure
Your boss won’t ask you do to CRO 
but he likes more Money
Lets Talk…..

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