King Khalid "Kenzo" D. Arabia has over 15 years of experience in various industries including banking, pharmaceuticals, real estate, and telecommunications. He holds a Bachelor's degree in Commerce with a major in Banking and Finance and is seeking a stable position that allows him to enhance workplace culture. His qualifications include extensive experience in customer service, sales, operations management, and quality assurance roles.

1. King Khalid ”Kenzo” D. Arabia
BTC Headquarters
PO BOX 4611
Riyadh 11412 Saudi Arabia
+966-506-219-784
Email:Kenzosytangco@gmail.com
Summary of Qualifications :
A Bachelor of Science in Commerce Major in Banking and Finance with more than 1 year experience in
trading company, 3 year’s experience in Pharmaceutical, 1 year of extensive experience in Real Estate, Handle the
entire operation of Customer Service, 7 years extensive experience in Banking Industry as an Assistant Manager in
Quality Department and 2 years extensiveexperience in Telecommunication as a TeamLeader in Sales and Customer
Service as well. Has a good interpersonal and intrapersonal skill.Optimistic,team player, have leadership qualities,
responsible, client oriented, customer service ,trustworthy, Meeting Sales Goals, Closing Skills, Territory
Management, Prospecting Skills, Negotiation, Self-Confidence, Product Knowledge, Presentation Skills, Client
Relationships, Motivation for Sales..
Objective : To join a company that offers me a stable and positive atmosphere and inspires me to enhance and
therefore to innovate the work culture for the betterment of all parties concerned.
Professional Experience:
Bassam Trading Company-Riyadh, KSA
Marketing Specialist
BTC Headquarters
P.O. Box 4611
Riyadh 11412
Saudi Arabia
September 2015-Present
Key Accountabilities :
 Services existing accounts, obtains orders, and establishes new accounts by planning and organizing daily
work schedule to call on existing or potential sales outlets and other trade factors.
 Adjusts content of sales presentations by studying the type of sales outlet or trade factor.
 Focuses sales efforts by studying existing and potential volume of dealers.
 Submits orders by referring to price lists and product literature.

2.  Keeps management informed by submitting activity and results reports, such as daily call reports, weekly
work plans, and monthly and annual territory analyses.
 Monitors competition by gathering current marketplace information on pricing, products, new products,
delivery schedules, merchandising techniques, etc.
 Recommends changes in products,service,and policy by evaluatingresultsand competitive developments.
 Resolves customer complaints by investigatingproblems; developing solutions;preparingreports; making
recommendations to management.
 Maintains professional and technical knowledge by attending educational workshops; reviewing
professional publications; establishing personal networks; participating in professional societies.
 Provides historical records by maintaining records on area and customer sales.
 Contributes to team effort by accomplishing related results as needed.
Bell Kenz Pharma Inc.
Senior Account Manager
127 Bell-Kenz Tower Malakas St.,
Diliman,Quezon City
May 2013-August 2015
Key Accountabilities :
 Organize and maintain his or her Customer Data base.
 Prepares and update the area Account Receivable regularly.
 Updated and regularly sending SOA’s to the assigned area of responsibility.
 Regular visit and confirmation of account. Conducts a business review with top KA’s.
 Observe and maintain healthy accounts receivable by collecting timely and clear overdue accounts.
 [Sound inventory management. Maintain the standard shelf life of products and observance of the FIFO
System.
 Be aligned with national standard on sales returns.
 Maintain and build up a superior relationship with the account.
 Organize and updated reports of the assigned area.
 Conduct and present Monthly Business Review to Management
Robinsons Land Corporation
Robinsons Galleria, Ortigas Quezon City
Operation Supervisor
April 2012-April 2013
Description : Provide excellent customer service to customers from acquisition to turn-over of unit.
Key Accountabilities :
 Supervisethe entire operation and projectof the company ( RHOMES Project- Subdivision ) ( Luzon, Visayas
and Mindanao )
 Supported by automation to provide prompt serviceto customers; the system should be designed in such
a way that the interaction with the customer is of a high quality (e.g., there should be minimum waiting

3. time and no holdingtime); the ultimate objective is to providethe customer with the required serviceby
the time the session ends
 Reduce complaints and cancellation of accounts
 Pro-activeapproach to regularly updatethe customers in relation to lodged requests, status of TCT
transfer,house rectification/construction,turnover of lot/move-in to house, etc.
 Opportunity to obtain helpful marketing information,thru daily informal/spontaneous interactions and
formal surveys
Citibank N.A. Philippines
Eastwood Libis,Quezon City
AssistantManager
April 2009- April 2012
Description : To establish a systematic evaluation of the collection call performancefunction coveringthe key
phases of the opening the call,the collection call proper,closingthecall and followup activities.
Key Accountabilities :
 Evaluate callsdoneby Collection Officers to check compliancewith company and regulatory
requirements.
 Review, develop and improve guidelines and processes to continuously improvecustomer experience
whileensuringcompliancewith company policies.
 Escalateissues noted duringthe call evaluation process and followthrough resolution.
 Give feedback to Officers,Collection Managers and Heads regardingcall evaluation resultsand
recommend solutions to address issues.
 Prepare various MIS reports and call evaluation results.
 Manage and orderly fileof Quality Monitoring.
 Assistin the implementation of process initiatives and variousproject.
 Assistimplementingnew policiesand procedures.
 Conduct regular calibration with Collection Managers to align call evaluation processes.
 Conduct Field Verification for Field Collection Officers.
 Implement Account Seeding for Agencies and Agency call back process.
 Carry out Cleandesk Inspection.
 Q got you administrator ( collection awarding)
 Assiston a variety of projects and initiatives ( Collection awarding,Gawad Kalingaand VOE )
Citibank N.A. Philippines
Eastwood Libis,Quezon City
Collection Officer
November 2005- April 2009
Discription : Collection Officer’s responsibility is to control the bank’s losses by minimizingthe delinquency.The
job is phone-based, usinga highly automated process to assistin thecollection effort. By usingthis automated
process,we may then servicemore clients ata shorter period of time, in order to assistclients on proper
management of their credit card accounts as well as on the other servicerelated issues.
Globe Telecom
Boni Avenue MandaluyongCity
November 2003-November 2005
Key accountabilities :
 Team Leader / OIC

4.  Respond to subscribers requestfor the creditcertification,documented details of their account.
Request for the credit increase,reversal of unnecessary charges,disputeunrecognized
transaction,followup postingof payment and statement
On the Job Training
The Land Bank of the Philippines ( summer 2002 )
 Assigned at Management Operation and Audit Department ( MOAD )
Achievements
 Best Department for 7 Months 2013
 Achieve monthly and yearly target
 Top Designer for Company Uniform – Rhomes
 Implement trainingand seminar for telephone and email etiquette
 Citibank N.A. ( 2005-2007 ) Team achieved high amount collected
 Citibank N.A. ( 2005-2009 ) ConsistentProductivity Awardees
 Citibank N.A. Consistent Contributor – Performance Appraisal 2005-2012
 Top Performer ( 2005-2009 ) Citibank N.A. / Cards Collection
 ConsistentMonthly Incentive Awardee
Training and Seminars Attended
The Ultimate Secrets of Citibank ServiceLeadership ( USCSL )
September 6, 2006
AchievingClient Engagement ( ACE )
March 19, 2007
Creating ClientDelight ( CCD )
June 8, 2008
WinningLoyal Client( WLC )
September 5, 2009
Personal Information
Born in January 3, 1981
Single
Proficientin English and Tagalog
Knowledgeable in Basic Accounting, Real Estate, Marketing and Banking& Finance
Skilled in Word Processing,Electronic spreadsheet,MS Excel , Ms Power Pointand other related Microsoft
Applications.
Skilled in Computer Assisted Collections System
BSC Bankingand Finance
Far Eastern University 1999-2003
Reference : Availableupon request