Technology is shaking the foundation that L&D was built on. Nowadays, learning is becoming more collaborative, continuous connected and community-based. In this webinar, we’re identifying 10 emerging learning technology trends that learning and development professionals need to look out for, and 10 practical ways to implement them in the workplace.

1. Learning at the Speed of Need:
10 Tasks for L&D
Departments in 2014
26/2/2014
Presented by:
TO DIAL IN:
Australia: +61 3 8644 7030
New Zealand +64 4 974 7248
UK +44 20 7151 1848
US +1 (516) 453 – 0014
Access Code: 785 699 807
Twitter - @kineopacific #kineoinsights
Zack Harvey
1

2. About
Kineo

3. Part of a powerful group
2 million awards
500 qualifications
10,000 centres
Over 350 staff
80 countries
8 countries
150 blue chip
clients
Ranked # 1
Over 200
organisations
750,000 awards
35,000 members
1 million + users
65 Partners

4. Kineo and City & Guilds: supporting clients globally
− Head offices in UK
− Learning design and
production teams in US,
Australia, New Zealand,
South Africa, China,
Israel, Sweden, Middle
East, India, Mexico and
Malaysia

5. Working with the world’s leading
organisations...
....to improve Performance through Learning & Technology

6. We Build Integrated Programmes In Key Areas
Induction
Design
Customer
experience
Compliance
Technology
Leadership &
Management
Sales & product knowledge
Delivery
Assessment &
qualifications
Technical &
process training

7. But enough about us….

8. Learning at the Speed of Need:
10 Tasks for L&D Departments in 2014
www.kineo.com
@kineopacific #kineoinsights

9. “Insights are the new
currency...”
(in case you thought it
was bitcoin)
Please use your phone, tablet or
laptops - Share your insights and
thoughts on Twitter
@kineopacific #kineoinsights

10. What challenges,
trends, issues?

11. Learning
at the
speed
of need
10 Trends
& Opportunities
in 2014

12. 1
Learning is pervasive
Learning is continuous,
collaborative & connected.
Lives outside a learning
management system.
You can’t control it.

13. 70 : 20 : 10
33 : 33 : 33

14. 14

15. Learning always taken
many forms:
- problem solving
- watching
- trial and error
- imitating
- coaching
- feedback
- conversation
- helping others
- enquiry
- critical thinking
- listening
- writing
- reflecting
- competing

16. Informal and user generated learning content
expanding e.g. Google, ebooks, videos, podcasts,
blog articles, slides, webinars, etc.
Social learning expanding through online networks,
that allow commenting, ratings, and sharing.

17. 2
Assessment is different
in a pervasive learning
world
“As learning becomes
social and fluid, the 10
question test just won’t
cut it any more”

20. Open Badges- show you know, keep it fresh

21. Example - Good Shepherd
Microfinance

22. Example – Open2Study

23. 3
Design and delivery
challenges
Content and learning
needs to be pervasive
across all devices

24. Workforces more global, more mobile
Speed of change - legislation, products
Technology - multiple devices

25. How many devices do
you use in a typical day?
(Desktop, laptop, smartphones, tablets)
1.
2.
3.
4.
One
Two
Three
More than 3

26. We live in a multi-device world

30. We live in a multi-device world

31. Reality is not desktop v mobile but
multi-device delivery

32. Web moving from mobile design
to responsive multi-device design
Volume of Google
searches
Mobile web design
Responsive web design
http://en.wikipedia.org/wiki/Responsive_Web_Design

33. From multiple versions to a single
responsive version
www.shell.com

34. New Scrolling Navigation
Driven by scrolling
on phones and
tablets
More elegant
More exploratory
No navigation
Becoming a web
norm

35. Scrolling Designs
http://www.dangersoffracking.com/
http://titanic.q-music.be/

36. Scrolling Advocates
Amazon. Each product has a single page. The Kindle,
the product page was 17,244 pixels long. Amazon
clearly does not have a problem with using long pages
to sell its best selling product.
Amaze redesigned Volvo site using long single section
pages. Whilst not all people scroll all the way down,
46% of users see the majority of the content. In the
past, the typical user only saw 18% of the content of
the relevant car chapter.

37. Implications for E-Learning

38. Old World
Delivering to
Multiple Devices
Publish to or produce:
- native iPhone app
- native Blackberry app
- native Android app
- Flash version
- HTML version for iPads
Even single source publishing still means different versions to
update and track. Can be further complicated with languages.

39. One version that responds
not multiple versions
Fluid design, not fixed screen sizes
Is it a dream? Let’s see a demo

40. Kineo’s Adapt Framework

41. Intelligent Responsiveness
• Simplifies content for smartphones
• Changes interaction for smaller screens
• Reduces image size or removes for Smartphone

42. Benefits of
Responsive E-Learning
One version works on all devices
One version to track and maintain
Distribute from a single LMS
Accessible content
Searchable content
More cost effective
Allows sequential screening

43. Adapt
Delivering learning
content to multiple
devices.

45. 4
Design higher empathy learning
Adaptive and personalised learning
and engagement models

46. e.g
Compliance
course
High system
Contribute &
collaborate
Efficient but
impersonal
Immersive
& real
Low empathy
High empathy
e.g.
Coaching
Mentoring
e.g.
Resources
Books
Not organised,
self directed
Targeted &
personalised
Low system
Personal but hard to
scale

47. The web is moving this way
Amazon and Google are highly
personalised based on your behaviour
Amazon knows what sites you visited, what
you looked at, prices you were offered,
where your mouse hovered.....

48. Learning Sites
We track and record learning, mostly so we can
report on activity, progress, and completion
Commercial Sites
Track activity so can change what is provided to
us on the next visit eg adverts, offers, relevant
content
Would you rather deliver an LMS or Amazon
experience?

49. 49

50. High system
Low empathy
High empathy
Low system

51. 5
Line managers remain critical

52. Higher empathy
approaches
-
Coaching
Mentoring
Feedback
Reflection
- All rely on managers
and coaches

53. 6
Never underestimate the power of
learners to help each other and
learn from each other

54. Users forming their own groups and
seeking help from their networks

55. Social learning
Users adopting new
technologies
- Facebook Groups
- Webinars
Users not waiting

56. 7
Danger Informal Learning Becomes
Chaotic
How can we guide learners?
Provide resources not
courses.
Curate content.
Provide guidance / templates /
toolkits

59. Marketing to Support Learning
But how do you get people interested in them?
How do you make them feel it is
something they MUST go through?
How do you target messages to specific audiences?
How can you keep the messages out
there to help embed any elements of
learning and behaviour change?
How do you get learners to return to the learning?
A marketing-style campaign can make the difference…
59

60. Marketing to Support Learning
Parallel marketing campaign to:
• Reach more people more
quickly
• Attract and convert learners into
advocates
• Involve the community and
respond to early feedback
60

61. This worked brilliantly with the Brandon
Hall award-winning Warner Bros
campaign for Data Protection
Programme
Trailers
Digital and Physical Posters
E-learning
Viral Videos

63. Content Authority.
Authorship = new currency
Google concerned
with the author and
their authority in the
topic, now tracks
authors and displays
them.

64. Content Authority - Social Signals
Number of shares signals how
valuable content is.
Learners rank relevance, not
designers or admins

65. 8
Internal staff development
Recruit for attitude, motivation,
…‘Will not skill’
Growth in Apprenticeships

66. 9
More for less

67. More for less
Business case
Focus on benefits
Align to strategy
“Follow the money”

68. Utilise lower cost
methods
- Open source
- Rapid tools
-Free tools e.g. Google
hangouts, Skype

70. Objectives:
• Improvement in mystery dining scores
• Growth in sales in cafés
• Reduction in volume of customer
complaints
• Deliver to 8,000 people as fast as possible
• Control costs and deliver a significant
return on investment

71. 10
Where web technology goes,
learning will follow

74. Hummingbird – First new Google
Algorithm for 10 years
Semantic search understands
meaning....
Users asking questions not
searching keywords....
Predicts what you want....
That’s what we should be doing

76. If Google was building
an LMS....
Provide what you need before you ask for it
Instantly available on all devices
Voice search
Personalised results
Guide you to resources based on author authority & social
signals
Content seamlessly works across all devices
Content itself be immersive, adapt to your needs
Assess and recognise learning wherever it takes place

77. In Summary
The future is not what it was...

78. 10 Suggestions for 2014
1. Establish a culture of pervasive learning
Curate, champion, connect – don’t control
2. Increase empathy in your learning experiences
Show people you care – diagnostic, support, manager follow through
3. Let Google lead – but don’t fall too far behind
How can you personalise results in your LMS and systems?
Can you offer meaningful suggestions to learners?

79. 4. Improve systems, reduce their cost technology
Open source / authoring tools
Spend on distribution as well as content (and it’s cheap)
5. Make assessment an experience not an event
Think beyond the test, continuous and multi-channel
Social participation as assessment?

80. 6. Follow the money and prove the value
ROI still key but include Google Analytics in your measure too
7. Empathise with and enable your line managers
They are your empathy agents – are they looked after?

81. 9. Be a consultant
It’s up to us to drive change - one project at a time
“We need to make from taking orders for more of the same to
saying let’s do it differently”
10. Become an authority
“Design and delivery is a commodity, expertise is a differentiator”
Show your expertise – share inside and outside via Social Media
Be relentless – be pervasive – build your brand!

82. Thank you
Report and lots more available at
www.kineo.com/resources
twitter @kineopacific
zack.harvey@kineo.com.au

83. Thank you and please keep in touch…
• Showcase Access
(AU) Zack Harvey - zack.harvey@kineo.com.au
(NZ) Nolen Smith - nolen.smith@kineo.co.nz
• LinkedIn
eLearning Professionals Group
Kineo Pacific Company Page
• Twitter
@kineopacific
• FREE Resources
www.kineo.com/au/resources
• Top Tips App
iTunes App Store
• Blogs
Cammy Bean – Learning Visions
Nigel Young – Nth Degree

84. Thank you
Report and lots more available at
www.kineo.com/resources
twitter @kineopacific
zack.harvey@kineo.com.au