Markkanen integrating emergency services into the wider safe city

Länsi-Uudenmaan pelastuslaitos | Västra Nylands räddningsverk | Länsi-Uusimaa Department for Rescue Services
Kimmo Markkanen
Head of Support
Länsi-Uusimaa Department for Rescue Services
Integrating emergency
services into the wider safe
city strategy
Safe Cities - 11th December 2014, Madrid
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Topics
• How do safe city strategies integrate with a wider
smart city agenda?
• Planning for major events within a safe city, ensuring
service integration and communication
• Ensuring all Agencies involved are at same place
every level
• Pre-Planning practiced Multi-Agency cooperation
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Rescue Services in Finland

Authorities and Administration
• State rescue authorities:
– Ministry of the Interior is the supreme authority
responsible for organising, coordinating and controlling
national rescue services
– The Regional State Administrative Agency
• coordinates regional cooperation on internal security and
preparedness for emergencies
• oversight of rescue services
• Regional rescue authorities:
– Regional Rescue Services is responsible for organising
emergency services
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• Fire and accident prevention
• Firefighting and rescue work relating to accidents
or natural events (explosion, oil spills, incidents on
water, landslides, road accidents, gas or liquid leaks,
floods, heavy rain, radiation)
• Firefighters are multiskilled rescuers. In addition to firefighting
and rescue work, they also take part in accident prevention,
medical care and ambulance service as well as civil preparedness
Rescue Departments (Regional
Rescue Services) are responsible for:

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Three major changes in Fire and Rescue
Services in Finland 2004 - 2014
• Regionalization of Rescue Services
• Centralization of Alarm Centres
 Emergency Response Centres (ERC)
- Police, Fire & Rescue, Ambulance
• National digital radio network “VIRVE” for all authorities
(TETRA)
VIRVE made other two possible

Breafly about Rescue Services in Finland
• In country totally 22 Rescue Service
Regions.
• Every Regional Rescue Services
commanded by the Director of Rescue
Services, administrative issues runs by
sc. central communities/ cities.
• The structure of every organization
varies – at least today.
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The Emergency
Response Centre
Emergency
Call Services
AMBULANCE
FIRE DEPARTMENT
POLICE
SOCIAL CARE
CRISIS SUPPORT
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2. Länsi-Uusimaa
Espoo, Hanko, Inkoo,
Karkkila, Kauniainen, Lohja,
Kirkkonummi, Vihti, Siuntio,
Raasepori.

Länsi-Uusimaa Rescue Department –enterprise
• Host City -model: administratively part of the City of Espoo
(business services), community`s business-based department
• 10 communities/ cities
• approx. 444 000 inhabitants
• 12 manned fire stations (in Espoo/ 5 stations, also in Kirkkonummi, Nummela,
Karkkila, Lohja, Karjaa, Tammisaari, Hanko)
• 1 paid-on-call fire station (Tenhola), also paid-on-call crews in Hanko
• EMS in Espoo, Kauniainen and Kirkkonummi, medical first responders in whole dept.
area, Beginning of the year 2015 also in Hanko, Inkoo and Raasepori
• Fire Brigade contracts:
• 40 volunteer stations
• 4 sea rescue units (volunteer associations)
• 2 military fire stations (Upinniemi and Dragsvik mil.bases)
• 1 industrial fire station (Sappi, Kirkniemi plant, Lohja)
• Helsinki, Keski-Uusimaa, Itä-Uusimaa, Kanta-Häme and Varsinais-Suomi
Rescue Departments
• approx. 435 employees
• over 1 000 volunteer crew members
• Annual budget 34 M euros
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Länsi-Uusimaa Dept. for Rescue Services
- Services and key figures
• Fire prevention
– Fire inspections for offices, factories etc: Approximately 2 500/ year
– Safety instructions lessons: approximately 50 000 persons / year
– Guiding planners and builders: approximately 200 meetings / year
– Fire inspector’s phone services daily 9-11:30: approximately 2 000 customer contacts / year
– Chimney sweep system
• Rescue operations
– Accidents , fires, etc: approximately 7 000 calls / year
– Preparedness for large-scale accidents, crises and exceptional conditions (war-like situations)
• Civil protection and preparedness
– Civil protection sirens for warning public
– Evacuation and preparedness planning
– Coordinating municipalities preparedness work
• Pre-hospital medical care
– Ambulance system operated by Rescue Services in 3 municipalities (out of 10). 17 000 calls / year
– First responder system in every municipality: 1200 calls / year
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Standard of Rescue Services
• Rescue Act. 29 §: Regional rescue services make their
decision on the standard of service after hearing the
opinions of the district’s local authorities
• Region’s risks and resources
• The standard of services of accident prevention,
rescue services and civil preparedness
• Development plan
• Must be renewed regularly
• Current for years 2014-2018
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smart city agenda?
every level
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What have We Done
• Fire and Rescue Services, Emergency Medical Services
• Support municipals for preparedeness and continegency
planning
– Workshop sessions for all the municipalities within area
• Administration and General
• Technical and utility Sector
• Education and cultural Sector
• Social and Health Services
• Local security planning
– http://www.intermin.fi/internalsecurity/local_security_planning
– Led by a management group consisting of municipal leaders together
with the top regional rescue and police officers
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Liaison Officer
• Rescue Department has named officers as a contact person
for every municipality
– For planning
– In emergency situation or in exceptional circumstances the liaison
officer helps the municipality management group to have overall
situational awareness
• Also the liaison officers are planned to go to every necessary
control rooms, for example
– Power companies (Electricity Distributor)
– Other authorities (Police, Border Guard MRC)
– Traffic Control Rooms (Railroad, Subway, Highway)
– To help also colloboration with other Rescue Departments
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KUJA Continuity Management
Project
• The Association of Finnish Local and Regional Authorities and the National
Emergency Supply Agency have decided to deepen their cooperation to
enable the local government sector better meet the demand to secure its
key services to citizens
• Improvement of the rescue services' capacity to support, where necessary,
municipal preparedness and readiness to coordinate the HUOVI portal
regionally as agreed with local authorities
• Recognition and introduction of other models for supporting municipal
preparedness (e.g. models in which Regional State Administrative
Agencies, regions or central urban municipalities take the lead)
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What We Plan to Do
• Tool for the continuity-management, HUOVI portal
– http://www.erillisverkot.fi/erillisverkot/the_huovi_portal_of_the_national_emergency_supply_agen
cy_wins_the_2013_timanttiteko_award/174/
– Operated by The National Emergency Supply Agency (NESA)
– In use for preparedness of companies that are critical to the security of supply
– Preparations have been made to use the portal to support societal
preparedness in public administration as well
– The Regional Fire and Rescue Services will support municipal authorities
• Two year project started 2014
– Client-oriented, overarching concept of continuity management for
local authorities and their critical service and operations chains. The
concept offers uniform operational models and tools for local
authorities, to be used free of charge as they deem fit
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MODUL 1
Continuity management
MODUL 2
Service
security
MODUL 3 Disturbances
and crisis preparedness
MODUL 4 Disturbances
and crisis management
management
Coordination and internal expert services
Continuing education services
Support and networks
External expert services
Organisation,resources,
responsibilities
The management's strategic
intent
Monitoring and
steering
Creation of development
path
Evaluation of status quo,
comparison
Criteria, guidance and
expertise
Operational readiness
process
Identification of key
operations; priorities
Threat and risk management
Acknowledging contractual
partners
Principles of operational
readiness
Incl. in operational &
economic planning
Authority and stake- holder
cooperation
Use of voluntary
organisations
Communications and
implementation
Practice and testing
Management capacity
Responsibilities, levels and
operation models
Transfer to crisis management
Introduction of operating
models
Information and crisis
communications
Recovery and evaluation
Reaction and alerting to
emergencies
Picture of situation,
situational awareness
Focus on collaborationFocus on managerial role
An overarching concept of continuity management
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Portal for Authorities
ICT platform
Portal for Citizens
HUOVI portal
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VO-TIKU
Situational
information
Interface(securecommunication)
Exercises
UtilitiesMunicipalsAuthorities
• Yhteistoiminta
• Karttapohjat
• Havainnot
• Tilannetiedot
1. Energiahuolto
2. Tietoliikenne
3. Vesihuolto
4. Ympäristö
5. Liikenne
6. SoTe jne
• Harjoitusten
suunnittelu
• Suunnitelmien ja
ohjeiden testaus
• Yhteistoiminnan
harjoittelu
• Yhteinen ja yleinen
toimintaympäristö
• VaPePa, SPEK, yms.
Citizens
Information
sharing
www+mob
• Tiedotus
• Havainnonti
• Ohjeistus
• Varautuminen
• Tilannekuva
• Harjoittelu
• Jne
Companies Associations
VARMA
Planning
• Riskikartoitus
• Varautumissuunnit
telu
• Jatkuvuuden
hallinta
• Toimintaohjeet
• Tietopankki
• Analyysityökalut
• Jne
Interface(opencommunication)

Benefits of HUOVI
portal• For all mission Critical actors, authorities and companies
• Common secure ICT platform
• Common situational picture – Restricted situational pictures
• Communication and crisis communication
– Internal / Between organizations / Stakeholders
– Proactive / Operational
• Common workspaces
– Preparedness and continegency planning and coordinating
– Risk analysis nad management
– Exercise planning and performing
• The project disseminates continuity management's uniform criteria and
best practices for the use of the local government sector. This takes place in
regional events to be organised across Finland starting in spring 2015.
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Situational Picture = vo-tiku
• Part of HUOVI portal (situational awareness portal)
• Common situational picture for authorities and
companies
• Strenghten the ability of the preparedness for
abnormal situation
• One of the measures in the 3rd Internal Security
Programme - A Safer Tomorrow
http://www.intermin.fi/download/37324_STOeng_64s_web_eng.pdf?e7e9b7241c05d188
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Large scale situational picture
– Long term, strategical level TIKU
– Emergency Supply
• Result of the maturity analysis
• Contingency management, preparedness, cooperation etc.
– Reserving personnel
– Preparedness planning
– Through VARMA, dadabase for excepiton and emergency management
– For sharing the palns and for colloboration
– For practising
• On-line – situational picture
– LAAJA TIKU
– Information from authorities, infrastructure distractions, own situational
pictures
– Sharing security information between authorities and companies
– Media communication
– HAIRIO.INFO- for citizen information http://hairio.info/
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Illustrative Situational View
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For Example Power
Company
All actors have
their own layer
Overall view

VARMA tool
• Part of HUOVI portal
• Tool for preparedness planning
• Cards of the distraction = Information of the all actors involved
– Contact information (default or for the distraction)
– Action plans for the distraction
– Evaluating of the measures
• The planned actions of own and others
– Consolidation and coordinating before the situation
– Communication during the situation
– Developing and learning after the situation
• All the information needed before the situation
• Planning part, communication part and actualised part
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Cards of the distraction (draft)
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HÄIRIÖ Z
TOIMINTASUUNNITELMA/TEHTÄVÄ
Pelastustoiminta
Nimi: Paavo Palomies
Puhelin: 029 123 456
VIRVE: (04552) 123 456 789
Email: pelastus@jossain.fi
WWW: www.jokuplaitos.fi
 Viesti- ja johtokeskusten miehittäminen.
Tilanteen koordinointi ja toimivaltaisten viranomaisten
koollekutsuminen.
Yhteydenpidon varmistaminen kuntien ja muiden
toimijoiden kesken.
Tilannekuvan kokoaminen ja välittäminen ylemmille
tahoille sekä yhteistyökumppaneille
Tiedotuksesta huolehtiminen yhdessä muiden
toimijoiden kanssa.
Resurssien koordinointi ja lisäresurssien hankinta.
Viranomaistiedotteiden ja mahdollisten
hätätiedotteiden laatiminen.
Tarvittavien virka-apupyyntöjen tekeminen.
Hälytysyhteyksi en varmistaminen.
Mahdollisten väestönevakuointien suunnittelu
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Poliisi
Nimi: Pekka Poliisi
Puhelin: 029 123 456
VIRVE: (04552) 123 456 789
Email: jokulaitos@poliisi.fi
WWW: www.poliisi.fi/jotain
Sotilasviranomainen
Nimi: Keijo Kenraali
Puhelin: 029 123 456
VIRVE: (04552) 123 456 789
Email: kenraali.n.n@mil.fi
WWW: www.mil.fi/jotain
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Virka- ja työvoima-avun toteuttaminen pyyntöjen
mukaisesti.
Annettavan avun erityispiirteitä:
- Mahdollisuus asettaa itsenäiseen toimintaan
kykeneviä joukkoja erilaisiin tehtäviin
- Mahdollisuus asettaa erilaista kalustoa erilaisiin
tehtäviin ja olosuhteisiin
Erikoiskalustoapu
12.12.2013 12.12.2013
8.2.2012
1.2.2012 2.6.2011
Sal. SMS
SMS
Email
On-line
Sal. SMS
SMS
Email
On-line
Sal. SMS
SMS
Email
On-line
Sal. SMS SMS
Email On-line
Yhteydet kaikkiin toimijoihin:
Muokkaa >>
Muokkaa >>
Muokkaa >>
Muokkaa >>
Muokkaa >>
Muokkaa >>
- Communication
+ delivery lists
- Action record
- Sitaution query
- Aftermath analysis
Johtovastuu: KYLLÄ Toimintasuunnitelma PUUTTUU

Progress of the Project
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HUOVI portal
HAIRIO.INFO
service
2014
• Electric
Companies
• VARMA tool
• VO-TIKU pilots
Expanding
• Regionally
• By branch
Nationwide
service
Portal for the citizens
Portal for the authorities

smart city agenda?
every level
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The Sello Mall Shooting 31.12.2009
Picture: Ilta-Sanomat

• Storms
• Flooding
• Power cuts
• Communication cuts
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Command and Control

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Serving the Community

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Länsi-Uudenmaan pelastuslaitos | Västra Nylands räddningsverk | Länsi-Uusimaa Department for Rescue Services 34
Thank you for your attention !
Serving the community:
Länsi-Uusimaa
Department for Rescue Services
kimmo.markkanen@espoo.fi

Markkanen integrating emergency services into the wider safe city

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