1. KIMBERLY LINDSEY
9002 North 78th Street Tampa FL unit A, Tampa, FL 33637 ♦ C: 3302454854 ♦ msintelligentlady@gmail.com
PROFESSIONAL SUMMARY
Dedicated Customer Service Representative who provides exceptional customer service through active
listening and problem solving. Call Center Representative with expertise providing customer support in high
call volume environments. Exceptional computer aptitude and telephone etiquette. Sales Associate bringing
diverse experience in retail sales and customer service. Grocery Store Clerk focused on maintaining a clean, safe
and organized store that is appealing to customers. Categorizes and stocks merchandise with a high level of
efficiency. Optimistic, creative and hardworking looking to join the team at an exciting, charming and unique
company. Enjoy helping customers find what they need, discover new products and have a positive overall
experience.
SKILLS
Troubleshooting Customer interface expertise
Quality assurance Adheres to customer service procedures
Deadline-driven
Material handling
Hard working and self-motivated
Team leader
Inventory management
Organized
Safe driver
Proficient in MS Office
Analytical thinker
Fast learner
Material inventory skill
Flexible schedule
Shipping and receiving
WORK HISTORY
Customer Representative , 10/2014 to 07/2016
G C Services – Lakeland Florida
Effectively managed a high-volume of inbound and outbound customer calls.
Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center
environment.
Managed high call volume with tact and professionalism.
Initiated operations improvements to improve overall call center productivity.
Improved call center functionality and service capacity by resolving customer complaints efficiently and
quickly.
Sales Floor Associate , 05/2014 to 01/2016
Walmart – Tampa Florida
Prepared merchandise for sales floor.
Refilled and rotated items on shelves to maintain well-stocked inventory.
Scanned shelves and product cases for expired stock and discarded outdated or spoiled items.
Assisted the team in meeting sales, stock loss, labor objectives and margin goals to increase profitability.

2. Stocked “point of purchase” areas with recipe cards, product coupons and promotional material.
Maintain clean, neat and properly stocked check stand area.
Kept cases and shelves clean and well stocked.
Maintained stockroom and warehouse.
Stocked and cleaned grocery shelves, bulk bins and freezer and dairy cases.
6 years stocking experience..
Packer , 09/2010 to 11/2012
G E Special Pack – Akron Ohio
Achieved a 100% on-time shipment rate.
Loaded and unloaded pieces into boxes for shipment.
Forecaster manpower requirements based on daily workload and company targets.
Moved freight, stock and other materials to and from storage and production areas and loading docks.
EDUCATION
Associates Degree : Business Management ,Current
Southern Technical College - Tampa
Continuing education in Business
Coursework in Conflict Resolution, Marketing and Basic Accounting
Associate's Degree
Coursework includes: Speech and Communication, Sociology and Psychology