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1. Institute for PR (2007). Crisis Management and Communications. Retrieved March 13, 2020,
Institute for Public Relations: https://instituteforpr.org/crisis-management-and-
communications/
2. Barton,. L (2001). Crisis in organizations II (2nd ed.). Cincinnati, OH: College Divisions South-
Western.
3. Lerbinger, O. (19970. The crisis manager: Facing risk and responsibility. Mahwah, NJ: Lawrence
Erlbaum.
4. Fearn-Banks, K. (20010. Crisis communications: A casebook approach (2nd ed.). Mahwah, NJ:
Lawrence Erlbaum.
5. Coombs, W. T. (2007a). Ongoing crisis communication: Planning, Managing, and responding
(2nd ed.). Los Angeles: Sage.
6. Pan American Health Organization (2020, March 4). Communicating the risks to health posed by
COVID-19 is key to protecting populations and mitigating spread. Retrieved March 14, 2020
from Pan American Health Organization: https://www.paho.org/en/news/4-3-2020-
communicating-risks-health-posed-covid-19-key-protecting-populations-and-mitigating
7. World Health Organization (2020, January 26). Risk communication and community engagement
(RCCE) readiness and response to the 2019 novel coronavirus (2019-nCov).
8. Centers for Disease Control and Prevention (2020, March 12). Implementation of Mitigation
Strategies for Communities with local COVID-19 Transmission.
9. World Health Organization and Centers for Disease Control and Prevention (2015). Emergency
Guideline: Implementation and Management of contact tracing for Ebola Virus Disease.
Retrieved March 15, 2020, from World Health Organization:
https://apps.who.int/iris/bitstream/handle/10665/185258/WHO_EVD_Guidance_Contact_15.1
_eng.pdf;jsessionid=B273A2C500DA942228073B0FF2E9982B?sequence=1

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