This resume is for Kevin Castro, who is seeking an Associate Store Manager position. He has over 10 years of experience in retail management, most recently as Associate Store Manager for UGG Australia's flagship New York City store. His qualifications include strengths in decision making, communication, business operations, and developing employees.

1. K E V I N C A S T R O
6 0 J EFF E R S ON A V EN U E  R OO S E V E LT , N Y  1 1 5 7 5
5 1 6 - 6 05 -5 7 3 9  K E VI N C A ST R O5 1 6 @ G MA I L . CO M
OBJECTIVE
Accomplished and energetic Associate Store Manager with a solid history of
achievement in the customer service industry seeking continuous growth in a
developing organization.
SUMMARY OF QUALIFICATIONS
Areas of expertise include:
 Quality Decision Making
 Strong Communication Skills
 Risk Taker
 Strong Business Acumen
 Store Operations
 People Development
WORK EXPERIENCE
UGG Australia, New York, NY. Sept 2014-Present
Associate Store Manager
 Directly supporting the Store Manager with the overall business
operations at the flagship location exceeding over 18 million
dollars.
 Successfully driving sales and all key indicators.
 Strategically working to elevate overall customer service and brand
recognition.
 Working closely with corporate partners to ensure correct inventory
levels.
 Mentoring, evaluating, and coaching the advancement of over 160
associates.
 Responsible for seeking top talent and onboarding over 100
seasonal sale associates.
 Supports the visual team and ensures the store has a
comprehensive visual message.
 Supporting new store openings including recruiting and onboarding
new associates.
 Assisting the PR team with in store events.

2. UGG Australia, New York, NY. Mar 2012-Sep 2014
Assistant Store Manager
 Directly supporting the Associate Store Manager with the day to
day operations of the flagship location.
 Monitoring sales activities to ensure customers are receiving
exceptional service and goods.
 Delegating assignments to establish work balance and success.
 Delivering a successful, below goaled shrink results.
 Successfully hosted several networking events to seek top talent
in the market.
UGG Australia, Soho, NY. Oct 2010-Mar 2012
Assistant Store Manager
 Directly supporting the Store Manager in the overall success of
the business
 Mentoring and monitoring sales associates to ensure proper
controls are kept.
 Provide customer service by greeting and assisting customers,
and responding to customer inquiries and complaints.
 Supporting the Operations Manager with deliveries, processing,
markdowns, and transfers.
 Successfully recruiting, hiring, and onboarding all new hires.
UGG Australia, Soho, NY. Oct 2008-Oct 2010
Keyholder
 Directly supporting the Assistant Manager in overall daily duties.
 Managing staff, preparing work schedules, and assigning specific
duties.
 Establish and implement departmental policies, goals,
objectives, and procedures.
 Support company initiatives and provide necessary feedback.
Aeropostale, Garden City, NY. Aug 2006-Oct 2008
Sales Lead
 Assisting the Store Manager to achieve 4.5 million in sales.
 Ensuring company results were met in customer service, training,
and merchandising.
 Responsible for cash handling activities, customer issues,
and returns.
 Successfully trained and developed all new sales associates on
 company guidelines.
 Responsible for obtaining the top sales in accessories in the
district.
EDUCATION
Borough of Manhattan Community College, New York, NY.
Business Management