This is a basic presentation on communication.

1. Ketan Bhatt

2. • Assume what would happen if we
could not speak or listen?
• Write down 5 points

3. How difficult it would have been
to communicate or connect or
associate or relate!!

4. Communication is the basic unit of social transaction.
Some of us are attending the intervention for communication skills.
If you recall the first mail sent to us…….
“Communication is at the very core of human existence and the base
of all human transactions. ”
“The purpose of any communication is achieved only if the
communique (in any form) elicits the intended response from
the recipient. It is needless to emphasize the importance of
communication vis-à-vis proficiency in interpersonal skills. Such
skills enable us to relate with our colleagues with greater
effectiveness and in turn create more congenial and productive
work environment.”

5. WHAT DO WE UNDERSTAND BY COMMUNICATION???

6. Importance of Communication
• The purpose of communication is to get your
message across to the recipient clearly and
unambiguously.
• By successfully getting your message across, you
convey your thoughts and ideas effectively.
• When not successful, our thoughts and ideas are not
adequately received, causing distortion &
communications breakdown and creating roadblocks
that stand in the way of your objective .

7. TYPES OF COMMUNICATION
Y O U R A N S W E R S

8. THE TEXT BOOK ONE
Types of communication
Verbal
Face-to-
face
Mobile or
telephone
Non-
Verbal
Written

9. Communication
Process
Communication barriers can pop-up at every stage of the communication process
(which consists of messenger, message, channel, recipient, feedback) and have
the potential to create confusion and misunderstanding .
Our goal should be to lessen the frequency of such barriers at each stage of this
process with clear, concise, accurate communication.

10. QUESTIONNAIRE

12. Question No. Scores
Q. 1- 5 4 - 3 - 2 - 1 - 0
Q. 6 0 - 1 - 2 - 3 - 4
Q. 7 - 8 4 - 3 - 2 - 1 - 0
Q. 9 -11 0 - 1 - 2 - 3 - 4
Q. 12 4 - 3 - 2 - 1 - 0
Q. 13 - 15 0 - 1 - 2 - 3 - 4

13. Score Comment
56-75
Excellent! You understand your role as a communicator, both when you send
messages, and when you receive them. You anticipate problems, and you choose
the right ways of communicating. People respect you for your ability to
communicate clearly, and they appreciate your listening skills.
36-55
You're a capable communicator, but you sometimes experience communication
problems. Take the time to think about your approach to communication, and
focus on receiving messages effectively, as much as sending them. This will help
you improve.
15-35
You need to keep working on your communication skills. You are not expressing
yourself clearly, and you may not be receiving messages correctly either. The good
news is that, by paying attention to communication, you can be much more
effective at work, and enjoy much better working relationships! The rest of this
article will direct you to some great tools for improving your communication
skills.

14. THE MESSENGER – PLANNING YOUR MESSAGE
(Questions 1, 2, 11)
Before you start communicating, take a moment to figure out what you want to say,
and why.
Save your time by conveying information which is necessary / useful
To plan your communication understand:
 Why am I communicating?
 With whom am I communicating? What do they need to know?
 Plan what you want to say, and how you'll send the message.
 Frequently seek feedback on how well the message was received.
Keep It Simple and Stupid

15. Encoding – Creating a clear, well-crafted
message
(Questions 1, 5, 8, 10, 15)
When you know what you want to say, decide exactly how you'll say it. You're
responsible for sending a message that's clear and concise.
To achieve this, you need to consider not only what you'll say, but also how you think
the recipient will perceive it.
For effective verbal communication :
• Understand what we truly need and want to say.
• Anticipate the other person's response to my message.
• Choose words and body language that allow the other person to really listen
what I am saying.

16. When writing, take time to do the following:
• Review your style vis –a – vis the objective.
• Selective usage of jargon or slang.
• Check your grammar and punctuation.
• Check also for tone, attitude and other subtleties.
• Where required use pictures, charts, and diagrams

17. Choosing the right channel
(Questions 7, 11, 13)
To determine the best way to send a message, consider the following:
• The sensitivity and emotional content of the subject.
• How easy it is to communicate details.
• The receiver's preferences / biases.
• Time availability.
• The need to seek and respond questions.

18. (Questions 3, 6, 12, 14)
It is easy to be a “Chatterbox” we usually have lots
to say. However, to be an effective communicator,
you also need to step back, let the other person
talk, and just listen.
To listen, give your undivided continuous
attention to the speaker:
• Look at the person – eye contact.
• Pay attention to his or her body language.
• Avoid distractions.
• Nod and smile to acknowledge points.
• Allow the person to speak, without thinking
about what I'll say next.
• Don't interrupt the speaker
Decoding – Receiving and Interpreting a message

19. Feedback
(Questions 3, 4, 9)
You need feedback / response, because without it, you can't be sure that people have
understood your message.
Sometimes feedback is verbal, and sometimes it's not
By observing the facial expressions, gestures, and posture of the person you're
communicating with, you can ascertain:
• Confidence levels.
• Defensiveness.
• Agreement.
• Comprehension (or lack of it).
• Level of interest & engagement.
• Level of engagement with the message.
• Extent of truthfulness (or lying/dishonesty).

20. Manager crosses arms and leans away
Manager peers over glasses
Manager continues to read a report when employee is speaking
Manager rolls the eyes
Manager fails to acknowledge greeting from employee
Manager glares ominously
Manager sighs deeply
Manager uses heavy breathing
Manager doesn’t maintain eye contact when communicating
Nonverbal Communication
Manager looks away when talking to the employee
Possible signs received
Divided attention / lack of Interest
Unfriendliness
Anger
Not taking person seriously
Discomfort or Disgust
Anger of heavy stress
Lack of interest / lack of confidence
Apathy or close - mindedness
Skeptisim or disgust
Lack of interest

21. MAKING A GREAT FIRST IMPRESSION

22. SOME TIPS……
• Be punctual
• Be Yourself………………………………don’t wear a mask

23. • Present Yourself Appropriately
• A Smile always wins!

24. • Be Open Minded and Confident
• Small Talk Goes A Long Way.

25. • Be Positive
• Be Courteous And Attentive

26. Now that we understand this different side of
communication….
LETS DO A QUICK VOTE!!!!!!!!!!

27. Good communication always give that extra
edge………… lets look at some who excel at it