Kanaidi, SE., M.Si., cSAP e-mail : kanaidi963@gmail.com atau kanaidi@yahoo.com HP. +62 812 2353 284, +62 878 2298 4716 Telp/Fax : +62 22-4267749 WA. : 0812 2353 284 Pin BB : 79D6107F Facebook : kanaidi.kenpartii

1. Interpersonal Communication
By : Kanaidi, SE., M.Si 11-12 Oktober 2016
kanaidi963@gmail.com HP.08122353284

2. Ω Problem StatementΩ Mapping Ω Strategic Direction ►►► Conclusion
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Develop Speaking Skills
• Choose words that your audience will
understand.
• Pronounce words correctly and clearly.
• Practice word emphasis, volume control, pitch,
and voice intensity.
Effective Communication for Colleges, 11th
ed., Brantley & Miller 2008©

3. Ω Problem StatementΩ Mapping Ω Strategic Direction ►►► Conclusion
3
Improve Active Listening Skills
• Begin with an open mind.
• Determine the speaker’s approach to the material.
• Jot down key words when appropriate.
• Concentrate.
• Maintain eye contact with the speaker.
• Withhold judgment until you have heard the entire messag
• Provide feedback.
• Analyze the message.
Effective Communication for Colleges, 11th
ed., Brantley & Miller 2008©

4. Ω Problem StatementΩ Mapping Ω Strategic Direction ►►► Conclusion
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Develop Productive
Reading Skills
 Scan the material.
 Concentrate.
 Take notes.
 Review the material to make sure you understand.
 Withhold judgment until you have read all the material.
 Analyze the material.
Effective Communication for Colleges, 11th
ed., Brantley & Miller 2008©

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5
KESAN PERTAMAKESAN PERTAMA
Begitu MenggodaBegitu Menggoda
Bagaimana caranya supayaBagaimana caranya supaya
orang dapat bercakap-cakaporang dapat bercakap-cakap
dengan baik?dengan baik?
Atau menjadi teman bicaraAtau menjadi teman bicara
yang menyenangkan?yang menyenangkan?
Ada orang yang dengan mudahnyaAda orang yang dengan mudahnya
dapat mengobrol dengan siapadapat mengobrol dengan siapa
saja, tetapi ada juga yang seringsaja, tetapi ada juga yang sering
harus memaksakan diri supayaharus memaksakan diri supaya
jangan tampak terlalu angker.jangan tampak terlalu angker.

6. Ω Problem StatementΩ Mapping Ω Strategic Direction ►►► Conclusion
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Barriers to Effective
Communication
• Filtering
• Selective Perception
• Emotions
• Language

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Barriers to Effective Communication
Filtering
A sender’s manipulation of information so that it will be
seen more favorably by the receiver.
Selective Perception
People selectively interpret what they see on the basis of
their interests, background, experience, and attitudes.
Information Overload
A condition in which information inflow exceeds an
individual’s processing capacity.

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Barriers to Effective Communication (cont’d)
Emotions
How a receiver feels at the time a message is received
will influence how the message is interpreted.
Language
Words have different meanings
to different people.
Communication Apprehension
Undue tension and anxiety about oral communication,
written communication, or both.

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Communication Barriers
Between Men and Women
• Men talk to:
– Emphasize status,
power, and
independence.
– Complain that women
talk on and on.
– Offer solutions.
– To boast about their
accomplishments.
• Women talk to:
– Establish connection
and intimacy.
– Criticize men for not
listening.
– Speak of problems to
promote closeness.
– Express regret and
restore balance to a
conversation.

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Source: The Far Side by Gary Larson © 1994
Far Works, Inc. All rights reserved. Used
with permission.

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Hand Gestures Mean Different Things in Different
Countries . . .

12. Ω Problem StatementΩ Mapping Ω Strategic Direction ►►► Conclusion
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Communication Barriers and Cultural Context
High-Context Cultures
Cultures that rely heavily on
nonverbal and subtle
situational cues to
communication.
Low-Context Cultures
Cultures that rely heavily on
words to convey meaning in
communication.

13. 13
High-
vs.
Low-
Context
Cultures