1. Kelly A Highberger
1879 M. Street, #27
Springfield, Oregon 97477
Mobile Phone: 503-507-9549
E-Mail: kahigh2000@yahoo.com
WORK EXPERIENCE
G4S Compliance and Investigations (May 2015 to Present)
SIU Hybrid Investigator (Private Investigator, State of Oregon Licensed)
• Covert Surveillance of Claimant’s.
• Claims Investigations, including video, photos, statements and determination of liability.
• Field Investigations of Insured and Claimants who are receiving benefits from claims were spouses are
deceased. This is to go over their current health, marital status, address any questions they may
regarding benefits being timely and if any changes in their address, phone number or power of
attorney.
Polen Development (August 2014 to May 2015)
Assistant to the Manager
• Property Management Assistant
• Inventory of Business Contents
• Customer Service Representative
• General Handyman, which includes maintenance and moving of business equipment.
Mike Dye Attorney at Law (September 2012 to February 2013)
Hybrid Assistant to the Attorney
• Intake of New Clients.
• Investigation of Client’s claim
• Evaluation of Client’s Injuries and/or Property Damage.
• Presenting Demand’s for Compensation to Insurers.
• Negotiation of Claim and/or Settlement or moving further into Litigation-Lawsuit, Arbitration or
Mediation.
• Response to Request for Production, doing Pre-Hearing Statements for Arbitration or Mediation.
• Attending depositions for evaluation of witness quality of parties involved and damages being
presented.
Farmers Insurance Group Claims Experience (August 1987 to September 2010)
Auto Claims Representative (1987-1990)

2. • Estimates of Car Damage, Evaluation and Settlements of Total Loss's, and Diminished Value Claims.
• Worked directly with Insured, Claimant’s, and Auto Body Shops.
Liability Claims Representative (1988 to 1990-Bend, Oregon Office and 1995 to 2010 at Salem, Oregon
Office which closed in 2011).
• Reviewed and Evaluated coverage, which included writing Reservation of Rights letter's and Coverage
disclaimer letter' as needed.
• Investigated accident liability, Evaluated and Negotiated and Settled Bodily Injury Claims (Um/Uim
included).
• Commercial Claims handling (Auto and CGL Claims).
• Handled Litigated Claims and direction of Defense council, including Mediation, Settlement
Conferences.
Property Claims Representative (1988 to 1990)
• Estimated Damage, which included the writing of a scope, and use of computer program estimates
when applicable.
• Verified cause and origin, statements, photos, and verified inventories.
Staff Specialist in both Auto Physical Damage and Liability at the Oregon Regional Office (1991)
• Completed audits, reviewed claims beyond the authority of local offices, Granted Trial Authority.
• Coverage reviews, which included Reservation of Rights and Disclaimer letters.
• Handled training and re-inspection of Claim Representatives files.
• Agent training as it related to claims reporting and handling of minor claims within their authority.
Branch Claims Supervisor, Eugene Branch Claims Office (1991 to 1995)
• Managed Eight Claims Representatives, who handled Auto, Liability and Property losses.
• In charge of Training of Claims Representatives.
• Handled the Technical and Authority Supervision of Six Subrogation Clerical Employee's, who set
Office records for collections during my tenure
• Highest rated Supervisor in the Oregon Region, in performance reviews done by Management.
• The Eugene Office was also awarded Office of the year once, and was runner-up three other times.
Office/Claims Management and Reporting Tools
• Microsoft Excel, Word Perfect.
• Analytical Writing, for use in Coverage Investigation’s, Disclaimer and Reservation of Rights letters.
• Always selected to work with Claim Representative's on their Time Management and Use of Diary
Systems so they could become more efficient with their claim handling.
CAREER HIGHLIGHTS

3. • Employee runner-up of the year 1990, which included the entire Oregon Operation (Employees from
Marketing, Underwriting, Support Services and Claims from Personal lines to Commercial Lines).
• Promoted to Management Trainee within two years of initial hire date.
• Received several spot bonuses for taking on added assignments beyond the normal workload, and was
always the go to person when needed, for staffing shortages or when claims volume was higher than
normal guidelines.
INSURANCE RELATED EDUCATION:
• General Insurance, Associate in Claims and Legal Principles courses through the Insurance Institute of
America completed/passed. ICAR Certification also completed.
• Completed and passed all Company programs for Auto, Liability, Property, Coverage/Technical
Writing and Management.
• Private Investigator training and licensed.
GENERAL EDUCATION
• Western Oregon University, B.S. in Mathematics and a Minor Health.
• North Salem High School, standard diploma.
Professional References
• Louis Kurtz, Attorney, Phone #541-484-1273, Address: 400 East 2nd
Ave., Ste. 101 Eugene, Oregon
97401.
• Cheryl Wilson, Claims Management Farmers Insurance Group, Phone #208-891-8013. Address: 2897
S. Merrimac Ave, Boise, ID 83709.
• Michael Fitzpatrick, Marketing Manager Sun Valley Company (Please note, he was also with the
Farmers Insurance Salem Claims Office as a Supervisor from 2003 to 2009), Phone #208-622-2077.
Address: P.O. Box 2014, Sun Valley, Idaho 83353.
• Susie Polen, Manager of Polen Development, Phone #541-505-7532, Address: 5768 Main St.,
Springfield, Oregon 97478
Personal References
• Jeff Verges, Contractor. Phone #541-954-7594, 742 Santa Anita Ct., Eugene, Oregon 97401.
• Jim McGaughey, Former Farmers Insurance Claims Supervisor, Phone #541-912-5029, PO Box 204,
Alvadore, Oregon 97409
• Scott Polen, Principal Lorna Byrne Middle School, Phone #541-592-2163, 101 S. Junction Ave., Cave
Junction, Oregon 97523