Rapid Response at JD Power and Associate Automotive Internet Roundtable

Mark Garms, Senior Vice President, Dealer Operations October 2007 KEEP IN TOUCH WITH

Key to Success - Speed of Response Sources: Third-Party Study and Cars Online Study, Cap Gemini 6/07 ,[object Object],[object Object],[object Object],[object Object]

So Many Leads … So Little Staff Source: Survey. com, October 2007 43% of dealers surveyed have only 1-2 sales professionals managing approximately 146 Internet leads per month !

Source: Survey.com, October 2007 and Autobytel Internal Survey, 6/07-10/07 Disconnect Between Dealers and Consumers ,[object Object],Dealer Perception ,[object Object],Consumer Perception Consumers 21% 100% 50% Dealers 78% Response Within 60 Minutes

How it Works Request Submitted The customer submits a Purchase Request “ Tim Rogers. Please hold for message from Bill Smith. You have received a new car lead from Autobytel. Automated Operator A request has come in! Get the details from your Your phone rings! home, office or mobile phone! Make the connection Press “1” to be connected to your customer

Rapid Response Case Studies ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Dealer Testimonials “ With Autobytel’s Rapid Response service we’ve experienced a near perfect closing ratio . In one month, we went from selling 50 cars per month to 93 on the Internet .” Chris Lorenzo, BDC/Internet Director The Great Americans “ When our customers are contacted immediately with Rapid Response, it adds credibility to our establishment . It sends a message that we want to earn their business.” Scott Schiller, Business Dev Manager Stamford Motors ,[object Object],[object Object],[object Object]

Rapid Response at JD Power and Associate Automotive Internet Roundtable

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Rapid Response at JD Power and Associate Automotive Internet Roundtable

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