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ATS SERVICES OVERVIEW
Presented by:
Keith Lukes
Wednesday, September 24, 2014
 Founded in 1985
 Caterpillar Venture Capital
 Maintenance and Support Heritage
 Global Operations
 Privately Held
 Over 3000 Employees Globally
 Six Sigma and ITIL Methodologies
ATS Overview
PAG
E |
 Peoria, IL – Corporate Headquarters
 Schaumburg, IL – IT Services Headquarters
 Greenville, SC
 Livonia, MI
 Monterrey, Mexico
 Northamptonshire, UK
ATS Corporate Offices
OURCUSTOMERS
8/11/2015 5
WHAT WOULD THE
EXPERIENCE BE LIKE
IF WE CALLED YOUR
SERVICE DESK ?
TOCEXPERIENCETIMELINE
OURITMANAGEMENTSTRATEGY
Our highly trained staff, mature business processes and industry leading tools
allow us to deliver services that will manage and secure every aspect of your
environment from desktop PCs to mobile devices to cloud based applications.
 Lower Your IT Costs
 Maximize System Uptime
 Improve Network and System Performance
 Secure and Protect Your Data
 Predictable IT Budgeting
 Make Informed Business Decisions
 Focus on Your Core Business
HOW ARE YOU
MANAGING AND
DEPLOYING THE
COMPUTERS, MOBILE
DEVICES, AND IT ASSETS
USED BY YOUR
EMPLOYEES?
ASSETLIFECYCLEMANAGEMENT
HOW ARE YOU
MANAGING YOUR
MOBILE DEVICES AND
APPLICATIONS?
MOBILEDEVICEMANAGEMENT
ARE YOU PROACTIVELY
MONTORING AND
MANAGING YOUR
INFRASTRUCTURE?
REMOTESYSTEMPERFORMANCEMANAGEMENT
WHAT PROCESSES AND
TECHNOLOGIES ARE IN
PLACE TO ENSURE YOUR
BUSINESS APPLICATIONS
AND DATA ARE AVAILABLE
FOR YOUR USERS AND
CUSTOMERS?
+ Offsite Storage and
Local Retention
+ Activated Backup
Environment in
Powered Down
Standby State
+ Fully Replicated
Systems in Ready
State
+ Hosted Applications
in a Managed Cloud
Environment
+ Full Cloud-Based or
Private Infrastructure
Hosting and
Application Support
BUSINESSCONTINUITYMANAGEMENT
IS YOUR IT STAFF
EFFECTIVELY
INTERACTING WITH
YOUR END-USERS AND
TRACKING ITS WORK?
THESIMPLERSIDEOFCOMPLEXITY
8/11/2015 19
SHIFTLEFTSUPPORTMODEL
CURRENTPOSITIONINGASSESSMENT
ATS Service Overview v16

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