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ATS Service Overview v16

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ATS Service Overview v16

  1. 1. ATS SERVICES OVERVIEW Presented by: Keith Lukes Wednesday, September 24, 2014
  2. 2.  Founded in 1985  Caterpillar Venture Capital  Maintenance and Support Heritage  Global Operations  Privately Held  Over 3000 Employees Globally  Six Sigma and ITIL Methodologies ATS Overview
  3. 3. PAG E |  Peoria, IL – Corporate Headquarters  Schaumburg, IL – IT Services Headquarters  Greenville, SC  Livonia, MI  Monterrey, Mexico  Northamptonshire, UK ATS Corporate Offices
  4. 4. OURCUSTOMERS
  5. 5. 8/11/2015 5
  6. 6. WHAT WOULD THE EXPERIENCE BE LIKE IF WE CALLED YOUR SERVICE DESK ?
  7. 7. TOCEXPERIENCETIMELINE
  8. 8. OURITMANAGEMENTSTRATEGY Our highly trained staff, mature business processes and industry leading tools allow us to deliver services that will manage and secure every aspect of your environment from desktop PCs to mobile devices to cloud based applications.  Lower Your IT Costs  Maximize System Uptime  Improve Network and System Performance  Secure and Protect Your Data  Predictable IT Budgeting  Make Informed Business Decisions  Focus on Your Core Business
  9. 9. HOW ARE YOU MANAGING AND DEPLOYING THE COMPUTERS, MOBILE DEVICES, AND IT ASSETS USED BY YOUR EMPLOYEES?
  10. 10. ASSETLIFECYCLEMANAGEMENT
  11. 11. HOW ARE YOU MANAGING YOUR MOBILE DEVICES AND APPLICATIONS?
  12. 12. MOBILEDEVICEMANAGEMENT
  13. 13. ARE YOU PROACTIVELY MONTORING AND MANAGING YOUR INFRASTRUCTURE?
  14. 14. REMOTESYSTEMPERFORMANCEMANAGEMENT
  15. 15. WHAT PROCESSES AND TECHNOLOGIES ARE IN PLACE TO ENSURE YOUR BUSINESS APPLICATIONS AND DATA ARE AVAILABLE FOR YOUR USERS AND CUSTOMERS?
  16. 16. + Offsite Storage and Local Retention + Activated Backup Environment in Powered Down Standby State + Fully Replicated Systems in Ready State + Hosted Applications in a Managed Cloud Environment + Full Cloud-Based or Private Infrastructure Hosting and Application Support BUSINESSCONTINUITYMANAGEMENT
  17. 17. IS YOUR IT STAFF EFFECTIVELY INTERACTING WITH YOUR END-USERS AND TRACKING ITS WORK?
  18. 18. THESIMPLERSIDEOFCOMPLEXITY
  19. 19. 8/11/2015 19
  20. 20. SHIFTLEFTSUPPORTMODEL
  21. 21. CURRENTPOSITIONINGASSESSMENT

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