CV

1. Katie Smith
Mob: 07855 021423
Email: Gouldingandsmith@hotmail.co.uk
PROFESSIONAL OVERVIEW:
A highly experienced PA / Office Manager / Credit Debt Recovery Professional, with a
proven track record of success across a range of market sectors. Providing high-level credit,
debt and risk management control to build consistently improved business performances.
Possesses excellent negotiating skills to develop new clients and work with existing clients
to devise appropriate commercial solutions. Results orientated and customer focused, with
excellent relationship management skills.
Experienced in compliance, client relationship management, staff recruitment, cost
management, marketing strategies, customer service, marketing, administration and,
regulatory requirements, team leadership, problem resolution, strategic management.
CAREER HIGHLIGHTS INCLUDE:
Breyer Group Construction Plc
 PA to Construction Director and Commercial Manager/ Secretary to Debt Recovery
Consultants
 Diary Management / Arranging meetings / Conferences
 Event Planning for department and all employees.
 Data-base management (Filestream)
 Contracts / Framework Agreements
 Dealing with payment queries and complaints
 Office Manager & General Administration
 First point of contact dealing with disputes / claims from sub contractors / suppliers
 Resolving resident claims using client management skills to mutual benefit
 Monitoring and managing legal claims providing solutions to avoid 7 day notice claims
 Acknowledged for mediation skills resolving issues and avoiding legal actions
 Managing over 25 ‘open claims’ at any one time and maintain full financial control
 Maintaining financial control across 35 sites dealing with councils / housing associations
including Haringey, Tower Hamlets, Barking & Dagenham, Lambeth, Southwark
 Developing FILESTREAM Office system to move to an efficient ‘paperless’ environment
TM Retail Brentwood
 Providing a point of liaison to recover debts and implement credit control procedures
 Utilising people management skills to develop debtor management schemes to reduce costs
CAREER HISTORY:
2008 - Present
ADMINISTRATION MANAGER : Breyer Group Construction Plc
 Responsible for supporting Directors and managing Secretarial & Administration functions
 Appointed to coordinate financial and administrative support for 46 Quantity Surveyors

2.  Arranged travel and hotel accommodation for managers and clients attending meetings
 Effectively organised and managed electronic diary and scheduled all appointments
 Oversaw purchasing requirements and orders and evaluated third party suppliers
 Leadership and management of a cross-functional & multi-skilled team of administrators
 Coaching, mentoring & performance counselling junior staff to drive professional development
 Organised office systems and procedures ensuring maximum efficiency in the workplace
 Communicated internally and externally across traditional and new media and platforms
 Acted as a central point of contact for the Directors during periods of absence from office
 Produced weekly reports required for Director, Contract Managers and Surveyors meetings
 Issued Agenda & Minutes of Meetings, presenting information to meeting attendees
 Ensured strict compliance with all relevant Legislation, Regulation, Policy & ‘Best Practice’
 Initiated, established, managed & developed effective working relationships with key clients
Oct 2004 – Apr 2008
ADMINISTRATION MANAGER/RECRUITMENT CONSULTANT: EM Recruitment
 Responsible for managing all administrational and operational support functions
 Leadership and management of various departments and multi-functional team of 15 staff
 Managed and audited teams workers files ensuring all documents checked correctly
 Checked Visa’s were valid and arranged immunizations for temporary workers
 Professionally dealt with tenders, conference calls, client contracts and queries
 Skilled at managing complex negotiations with clients, stakeholders and third parties
2004
ADMINISTRATOR/CREDIT CONTROL/DEBT RECOVERY: TM Retail
 Responsible for recovering outstanding debts up to and including legal action
 Provided trade references, evaluated and reviewed agreed credit terms and limits
 Created and maintained an effective system for controlling Direct Debit accounts
 Established and developed working relationships with internal and external clients
 Managed all systems and processes in identifying and collecting outstanding debts
 Reconciled customer accounts in order to ensure the accurate allocation of cash
 Consulted with Solicitors on the necessity & advisability of legal action against debtors
 Provided general administrative support and managed relationships with customers
EARLIER CAREER:
 Accounts Administrator JPB Harris & Co 2003
 Telesales Executive Living Designs 2003
 Sales Assistant Alders 2002
 HR Administrator AON 2002
PROFESSIONAL SKILLS:
 Debt Management
 Customer Service
 Leadership
 Administration Processes
 Proficient in Microsoft Office
 Databases
 Sage Payroll
 Systems Administration
 Contracts Negotiation
 Tender Negotiation
EDUCATION & TRAINING QUALIFICATIONS:

3.  5 GCSEs
PERSONAL:
 Full Clean Driving Licence
 Excellent references available on request
Katie Smith