Netiquette

Customer Call Center Team Training Session 4: Netiquette

Why Email Etiquette? ,[object Object],[object Object]

Today’s Session ,[object Object],[object Object],[object Object],Any questions? Ok, let’s get started……

[object Object],[object Object],[object Object],Basics: Formatting

Basics: To, Cc and Bcc ,[object Object],[object Object],[object Object],Before sending a message, consider who needs to get it.

Basics: Subject Line ,[object Object],[object Object],[object Object],[object Object]

Basics: Salutations ,[object Object],[object Object],[object Object],[object Object]

Basics: Length of Message ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Basics: TOO MUCH PUNCTUATION!!!! ,[object Object],[object Object],[object Object]

Basics: Abbreviations and Acronyms ,[object Object],[object Object],[object Object]

How Would You Interpret These? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Do You Know… ,[object Object],[object Object],[object Object],[object Object]

Basics: Emoticons ,[object Object],[object Object],[object Object]

Basics: Signatures ,[object Object],[object Object],[object Object]

Basics: Threads ,[object Object],[object Object]

Basics: Flaming ,[object Object],[object Object],[object Object],[object Object]

Netiquette

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