A customer wants to purchase a product. The sales associate checks product inventory and writes up a manual sales order if it is available. They then enter the order into the system. If the store is a standalone store, the front counter enters the purchase. Otherwise, sales staff enter it. The front counter or sales staff then capture customer information, use the release menu to take payment, which generates a release number. They enter this into the shipping screen to complete the transaction.

1. Customer wants to
buy something
Sales Associate
writes up a manual
sales order.
Sales Associate
checks product
inventory in INVQ .
A new sales order is
created in ESALENT
Inventory in
Stock?
Yes
Customer takes
hand-written sales
order to the front
counter
Is
store a store
within a store
(SWAS)?
Either a front
counter or a sales-
staff employee
enters purchases
into the system.
Yes
Store is a
Standalone Store
(SAS)
Is
sale an
appliance?
A front counter
(customer service)
employee enters the
purchase into the
system
Yes
No
Is
sale home
entertainment
or plumbing?
Sales personnel
enter the sales order
into the system.
Yes
No
Customer
information is
captured using the
Customer Entry
(ECUSTENT.1)
screen.
Front counter
personnel or sales
staff use the Release
Entry menu
selection RELENT to
release and take
payment for the
product.
RELENT generates a
release number.
Front counter
personnel or sales
staff enter the
Release Number
into RELEASE.SHIP.
The product can be
shipped
Is Delivery
Method SH or
CP?
Yes
Delivery method is
TK or PU
No
Release Number is
automatically
generated
The product is
invoiced in
RELEASE.SHIP.
Sales transaction
is complete