1. Katarína Benkovska (M.A.)
Current Address: Mistletoe Farm, Rampton Road,Willigham, Cambridge, CB24 5JF
E-Mail: katarina.benkovska@hotmail.co.uk
Mobile: 07821847579
Personal Profile
Being a naturally energetic, friendly and enthusiastic person, I thrive on hard work and enjoy
a challenge. A good communicator and driven individual who wants to progress, work well as part of
a team and willing to learn new skills.
Proffessional experience and abilities
6 years retail experience
Experience in visual merchandising
Decision-making ability and a good sense of responsibility
Strong commitment to customer service and excellent store standards
Ability to inspire, motive and lead a team
Planning and organisational skills
Commercial acumen
Experience with opening a new store (June 2015)
Employment History
2016- COAST, Store Manager
Profile summary and main duties:
• Maxime the store`s profitability in order to exceed KPI targets
• To recruit,develop and coach an exceptional team
• To act as a Brand Ambassador and always leads by example
• To always put the customers first, encouraging the team to do the same
• To build external relationships within area to help drive the success of the store
• To manage and influence the stock package and merchandise the product to drive sales and
footfall
• To own and drive own personal development and seek opportunities to grow
• To develop and implement succession plan to the team
2016- March 2016, MONSOON , Assistant Manager/ Acting Manager
• Setting weekly and daily sales target from Monthly Head Office Sales Budgets, informing all
employees daily of actual sales to the budget.
• Providing feedback on pricing, styles, promotional strategy based on store results both
verbally and in weekly reports to National Retail Manager
• Ensuring POS system running efficiently and all employees are fully trained to use the system
• Monitoring stock levels, replacing stock sold, daily top up stock from warehouse for top selling
styles and customer orders
• Maintaining a high standard of store presentation; merchandising new arrivals to the
collections by colour blocking, weekly change the window mannequins, planning weekly shop
floor move,
• Delegated and trained staff to undertake the visual merchandising duties and provide advice
to ensure the displays are merchandised to company guidelines
• Providing one on one personal service; recommending and selecting the right Monsoon
products to customer, offering other options and adding on items for achieving multiple sales
• Developing the Monsoon VIP data base by signing up all customers possible to rewards
program
• Processing deliveries

2. 2012-2015 EAST, Deputy Manager
Key responsibilities:
Sales and Customer service
• Communicate daily/weekly targets to all team members
• Maximise sale performance by utilising reports available to make informed commercial
decisions (e.g story analysis, best sellers, category and stock analysis)
• Keep up to date with competitor, keep up to date with product
• Ensure customers returns are managed in line with company guidelines and are converted to
sales/exchanges where appropriate
• Resolve customers complaints
Stock Managment and Presentation
• Ensure VM layout and price changes are completed to guidelines and within timescales,
• Identify stock issues and solutions
• Ensure daily replenisment is carried out
• Review branch standards on a daily basis and communicate expectations, and actions to be
taken to the team.
• Ensure sale lunches and promotions are completed to guidelines and on time
Branch operation
• Ensure deliveries, stock transfers and related administration and faulty stocks are completed
with sense of urgency as per Company procedures
• Ensure all branch operational administrations are completed on time and to Company
guidelines
• Assist in the processing of monthly payroll, new starter/leaver details, amendments and
absences
• Ensure housekeeping standards are maintained
People Managment
• Assist in the recruitment of staff
• Assist in the coaching and development of the team to their full potential
• Ensure employees are kept up to date with all relevant information
Cost control and P&L
• Assist the Branch Manager in controlling payroll costs
• Understand the P&L report and take appropriate action to reduce costs
Security and Health & Safety
Achievements:
• Helped with opening a new store, completed training with new member of staff, H&S
• Contributed effectively to new ideas at brand and regional meetings
• Completed recruitment training
• Assisted with the recruitment of staff and annual appraisals, H&S
• Contributed to consistently good monthly sales figures
• Having a proven ability to plan, organise and control activities and staff
• Having the ability to motivate people
• Controls costs
• Contributed effectively to merchandising ideas at team sales meetings
• Successfully applied the principles of retail selling to meet brand standards
• Received many positive comments from customers regarding my customer service
• Gained a good understanding of merchandising for a retail fashion boutique
• Developed an understanding of brand management and in-store presentation

3. 2011-2012 KEW 159, Deputy Manager
Key responsibilities:
• Effectively assist in managing all areas of the store P&L to within allocated budget levels,
ensuring Store profitability.
• Assist in the effective recruitment, retention, development, performance management and
deployment of Retail Store staff.
• Work alongside the Store Manager to motivate the store team to achieve sales targets and
maximise efficiencies.
• Help the Store Manager to analyse sales figures by setting appropriate staffing levels, stock
holding levels and promotional activity in order to maximise profit.
• Ensure that promotions, sales and merchandising instructions provided by the Store Manager
are carried out to expected standards.
• Delegate for the Store Manager ensuring that the store complies with requirements in all areas
of operational activity, policy and procedure with specific regard to stock and cash security.
• Supervise the ordering and receiving of company requisitions and monitors appropriate stock
levels.
• To continually develop and understanding of the company’s culture, products and initiatives.
• To work alongside the Store Manager within the store on all Health & Safety matters
Education
2009- 2010
ESOL for Work
City College
Brighton
2004-2009
Art Teacher/ Masters of Art Education, M.A
Matej Bel University
Faculty Human Sciences
Tajovskeho 40
Banska Bystrica 974 01, Slovakia
2000- 2004
Textile technologies High school
School of Applied Arts
Scota Viatora 6
Ružomberok, Slovakia
Languages
Slovak- native
Czech- fluent
English- fluent
Polish- basic
Computer skills
MS- Office
MS- Powerpoint
Photoshop
Ulead video studio