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Polytechnic West
The Polytechnic of Western Australia
The Polytechnic of Western Australia

                   Our Vision
          Your future. Our business.
 Inspiring individuals and business to create
                their future today.
Trends and Strategic Planning
          Council of Australian
                                                                                                  Review of
             Governments                                   Training WA
                                                                                               Australian Higher
            (COAG) Reform                                  2009 - 2018
                                                                                               Education Report :
               Agenda
                                                                                               “Bradley Review”


            Skills Australia:
          Foundations for the
                 Future
                                                       State Training Plan
                                                           2010 - 2012




                                                      • College Strategic                • Training Council
                • DTWD Plans                            Plan                               Business Plans
                • Performance                         • College Business                 • Industry
                  Agreements                            Plans                              Workforce
                                                      • MD’s Performance                   Development
                                                        Agreements                         Plans



National Context                                                 Western Australian Context
There are a number of national agendas influencing the           Building on research by the State Training Board and the
training environment in Western Australia. These currently       Department of Education and Training, TrainingWA outlines
include the COAG reform agenda, the Bradley Review and           the direction for the WA training system for the years
the Skills Australia position on Foundations for the Future.     2009 – 2018.
Our Stakeholders
•   Students                    •   Secondary Schools
•   Staff                       •   Training Institutions
•   Individual businesses       •   Colleges
•   Industry                    •   Universities
•   Community                   •   Industry Training Council‟s
•   Local Government            •   Industry Skill Council‟s
•   State/Provincial Government
•   Federal/National
    Government
WA Resource Sector
                                Growth

• A$93 billion of advanced major projects
• 82% of Australia‟s advanced projects
• A$71.3 billion of minerals and petroleum output
• 46% of national minerals and petroleum output
• 38% of Australian merchandise exports
• 64% of Australian mining industry investment
• Construction workforce required to double (approx 22,000) by 2012
• Mining industry employment to grow by 26.5% to 2017 (18,400 jobs)
• “High Shortage” predicted for Welders, Fitters, Electricians & Plant
   Operators

 Western Australia will require 240,000 new jobs by 2017
 Source: Department of Minerals and Petroleum (WA), ABS & ABARE 2009.
State-wide Industry Partnerships
Overview of PWA
•   Polytechnic West officially launched in November 2009
     – Swan TAFE was established in January 2003 following the amalgamation of
        SEMC TAFE, Midland TAFE and Balga campus of West Coast TAFE
•   35,000 students (full-time and part-time)
•   Annual operating budget of A$105 million
•   1056 permanent and 650 part-time and casual staff
•   Delivers over 10 million Student Curriculum Hours (SCH)
•   Offers over 300 qualifications at seven major campuses (Armadale, Balga,
    Bentley, Carlisle, Jandakot, Midland and Thornlie) and the specialist Equine
    Training Centre
Overview of PWA

•   Western Australia‟s largest training provider of
    apprenticeships and traineeships
•   Over 11,500 in training or 33% of the State‟s total and
    70% of public funded training
•   Major growth areas include
       - Automotive trades +12%
       - Building and Construction +33%
       - Metals and Engineering +20%
The Premier’s Awards for Excellence
            2010 Winner: Polytechnic West
      Transforming Trade Training (TTT) Program
• A groundbreaking project
  aimed at improving the
  relevance, convenience and
  flexibility of apprenticeships.

• Learning in the workplace is
  formally recognised, meaning
  the time an apprentice takes
  to complete their qualification
  can be reduced.
Our campuses
Study Areas
• Animal Care and Equine
• Art
• Aviation
• Building and Construction
• Business, Finance & Management
• Children‟s Services
• Community Services
• Computing, IT and Multimedia
• Education
• Electrical & Electrotechnology
• Fashion and Hairdressing
• Food and Hospitality
• Health Science and Fitness
• Landcare and Horticulture
• Metals and Engineering
• Occupational Health and Safety
• Refrigeration and Air Conditioning
• Science
• Transport
Organisational Structure
Academic Delivery Areas
Six major delivery divisions:
1.   Access and Community Services
2.   Commerce and Social Services
3.   Building and Construction
4.   Engineering and Transport Solutions
5.   Centre for Aerospace Training
Commerce and Social Services
• Hospitality                   • Business
   –   Cookery                     –   Administration
   –   Baking                      –   Management
   –   Meat Retailing              –   Marketing
   –   Food Processing             –   Human Resource Management
                                   –   Small business
• Animal Care
   – Equine Management          • Information Technology
   – Veterinary Nursing            –   Hardware
                                   –   Software
• Fashion                          –   Web Design
   – Laundry and Dry Cleaning      –   Networking
     Operations
   – Clothing Production

• Accounting and Finance
• Teachers Assistant
Hospitality
                             Winner: 2008 & 2009 Gold Plate
                              for Best Restaurant within a
Business and                     Training Establishment
 Accounting




               Animal Care
               Vet Studies
                 Equine
Access & Community
•   Community Services Work               •   General Education for Adults
                                               •   Certificates in Spoken and Written
•   Fitness                                        English
                                               •   Certificates in ESL Framework
•   Education                                  •   Gaining Access to Training and
     •   Childcare                                 Employment
     •   Out of School Hours Care              •   Wider Opportunities for Work
     •   Teacher Assistant                     •   New Opportunities for Women
     •   Teacher Assistant (Indigenous)        •   New Opportunities for Migrant
                                                   Women
•   Aboriginal School Based
    Traineeships                          •   Course in Applied Vocational Study
                                              Skills (CAVSS)
•   English
     •   Workplace English Language and   •   Course in Underpinning Skills for
         Literacy (WELL)
                                              Industry Qualifications
     •   AMEP
     •   ELICOS: English Language
New Opportunities
                                 for Migrant Women
Aged Care and
Community Welfare




                    Children’s
                     Services
Centre for Aerospace Training
• Certificate II in Aeroskills    • Certificate IV Aeronautics
• Certificate IV Aeroskills       • Diploma in Aeronautics
  (Mechanical)                    • Diploma in Airport
• Certificate IV Aeroskills         Management
  (Avionics)                      • Associate Degree in Aviation
• Certificate IV in Transport &     (Aeronautics)
  Distribution (Ground            • Associate Degree in Aviation
  Operations & Service)             (Management)
Aerospace Training
Career Opportunities
- Airline/General Aviation Pilots   - Aircraft Maintenance Engineers
- Airport Management                  (Mechanical or Avionics)
- Airline Customer Service          - Airline Operations Managers




Polytechnic West made
Australian aviation history
on April 24 2010, when its
Boeing 737 twin-jet
arrived at Jandakot airport
Building and Construction
•   Bricklaying & Blocklaying           •   Electrical
•   Builders Registration               •   Security systems
•   Carpentry & Joinery                 •   Wall and Floor Tiling
•   Cabinet Making & Furniture Making   •   Wall and Ceiling Fixing
•   Upholstery                          •   Plastering
•   Polishing                           •   Signcraft
•   Machine Woodworking                 •   Painting & Decorating
•   Plumbing & Gas Fitting              •   Stonemasonry
•   Roof Plumbing Glazing               •   Floor Coverings
•   Vehicle Trimming                    •   Horticulture & Land Management
•   Textile Fabrication                 •   Art & Design
•   Soft Furnishing                     •   Hairdressing
Building & Construction
                                         Electrical Works
Horticulture




                     Signcrafts
Transport and Engineering Solutions
•   Autobody Refinishing             •   Light & Heavy Vehicle Maintenance
•   Asset Maintenance                •   Machining
•   Autobody Repair                  •   Mechanical Fitting
•   Automotive Mechanical            •   Mining - Extractive and Metalliferous
•   Boiler making                    •   Mining Law exam preparation
•   CNC Machining CNC                •   Motor Cycles
•   Coded Welding                    •   Occupational Health and Safety
•   Computer Engineering             •   Process Control and Instrumentation
•   Electrical/Electronic            •   Renewable Energy
•   Energy Systems                   •   Refrigeration and Air-Conditioning
•   Engine Reconditioning            •   Sheetmetal
•   Electronic Engineering           •   Shotfiring/Blasting Small Engines
•   Electronic Servicing             •   Steel Fabrication
•   Fitting/Machining                •   Telecommunications
•   Fluid Power                      •   Vehicle Body Building
•   Heavy Duty Plant                 •   Warehousing
•   Industrial Automation/Robotics   •   Water Pumping
•   Industrial Gas                   •   Welding
•   Laboratory Science               •   Welding Inspection
DEGEM Training
Successful Student Outcomes
         World Skills 2008-2010
• 92 medals in West Australian
  competitions
   – 30 Gold
   – 28 Silver
   – 34 Bronze

• 7 medals in National competitions
   – 1 Gold
   – 2 Silver
   – 3 Bronze
                                Matthew Mitchell
                     National Gold Medal Winner
                           Retail Baking - Bread
Associate Degrees
•   Hospitality Management
•   Business
•   Aviation (Aeronautics)
•   Aviation (Management)
•   Aviation (Maintenance Engineering)

New courses being explored for future delivery
• Early Childhood Studies
• Computer Systems (Networking)
• Building Management
• Occupational Health and Safety
• Mechanical Engineering
Worldwide Partnership &
Student Source Countries
   Students from 63 Countries (2010)
Australian Education Framework




                       
Associate Degrees
                                    Higher Education
• New sub-degree accredited against higher education requirements
• Two years in duration following Year 12, Cert IV or equivalent
• University Pathways
    • Provides students with a pathway into a Bachelor Degree
        • Typically articulates with full credit into the third year of a
          University Bachelor Degree in the same field
    • Provides a point of entry into professional employment opportunities



    Certificate IV in Hospitality
                                        Associate Degree in      University Bachelor of
      (Supervision) Food &
                                      Hospitality (Management)        Commerce
             Beverage
                                          Duration: 2 years        Duration: 1 year
      Duration: 2 semesters




                   First and only TrainingWA institute
          accredited and delivering Associate Degree courses
Engaging Industry
Examples:
• Implementation of Industry Advisory Committees
• Membership of Business Organisations
    – Chung Wah Association
• Innovative delivery e.g. „The Shed at Brighton‟
• Access & Community Services Programs
    – Swan City Youth Service
• Building Construction & Furniture
    – Dale Alcock Homes
• Business, Finance & Computing
    – Computer Associates Anthony Friday
• Hospitality, Manufacturing & Allied Industries
    – Compass Group
• Metals Engineering & Refrigeration
    – RCR Tomlinsons
• Transport
    – Ford Motor Company of Australia Ltd
Industry Skill Council’s
•   Engineering and Automotive
•   Construction Training Council
•   Community Services, Health & Education
•   Financial, Administrative & Professional
•   Primary, Food and Beverage, Furnishing and Textiles
•   Creative and Leisure
•   Resources Industry
•   Logistics Training Council
•   Electrical, Utilities and Public Administration
•   Retail and Personal
Working with the Community
Examples:
• Indigenous Education Strategic Initiative Programs
   – Aboriginal Education Employment & Training Committee
   – Culturally appropriate short courses through TAFEWORKS,
      ABMUSIC, Clontarf College and Mooditjch School
• Re-development Authorities in Midland, Armadale and Maddington -
  Kenwick
• Adult and Community Education (ACE)
• „The Dream Factory‟
• Castledare Miniature Railway Project
Workforce planning
Delivery and
Performance
 Agreement
Sustainability Framework
                         2008   2009    2010   2011    2012

State Revenue            85%    70%     65%    60%     55%



Fee for Service          5%     17.5%   20%    22.5%   25%
(includes Contestable
Funding from State and
Commonwealth)

International            5%     7.5%    10%    12.5%   15%

Student Fees             5%     5%      5%     5%      5%
Governing Council
Role:

The Governing Council is the highest level of decision making in Colleges and
oversee the College‟s operations and affairs.

Membership:

-Chairperson;
-Deputy Chairperson;
-Managing Director of the College; and
-Not less than 6 or more than 10 other Members.

Appointed by the Minister for Training for their experience and expertise in
education, training industry or community affairs, and for their ability to
contribute to the strategic direction of the College.

Appointed for a term of three years. Eligible for re-appointment at the approval
of the Minister.
Polytechnic West
              Governance Structure




The Finance Sub-Committee meetsas the:
The Polytechnic West Audit powers to review
  The Council delegates its Committee oversees
College financials Plan and and make
the College Audit in detail reports back to the
  1)Employing Authority; and
recommendations to the Council on financial
Council on matters of concern or continuous
  2)Manager
management matters
improvement
  to the Managing Director
Trends and Strategic Planning




National Context:
Western Australian Context:
There are a number of national agendas influencing the training
environment in Western Australia. These currently include the COAG
Building on research by the State Training Board and the Department of
reform agenda, the Bradley Review and the Skills Australia position on
Education and Training, Training WA, outlines the direction for the WA training
Foundations2009the Future.
system from for – 2018.
Our Culture

Providing a dynamic environment through a
framework of „Good Communication‟ and
„Shared Decision Making‟.
Our Teams

  Portfolio Teams


 Professional Teams


Standing Committees


     Corporate
     Executive


     Governing
      Council
Standing Committees
•   Board of Studies
•   Client Services
•   ICT Committee
•   Higher Education
•   Enterprise and Business Development
•   Occupational Health and Safety
•   Professional and Career Development
•   Resources
•   Teaching and Learning
•   Strategic Business Planning and Performance
•   Workforce Development
“leadership is like a grindstone –
whether it grinds you down or
polishes you up depends upon what
you are made of”.

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Polytechnic West Overview

  • 1. Polytechnic West The Polytechnic of Western Australia
  • 2. The Polytechnic of Western Australia Our Vision Your future. Our business. Inspiring individuals and business to create their future today.
  • 3. Trends and Strategic Planning Council of Australian Review of Governments Training WA Australian Higher (COAG) Reform 2009 - 2018 Education Report : Agenda “Bradley Review” Skills Australia: Foundations for the Future State Training Plan 2010 - 2012 • College Strategic • Training Council • DTWD Plans Plan Business Plans • Performance • College Business • Industry Agreements Plans Workforce • MD’s Performance Development Agreements Plans National Context Western Australian Context There are a number of national agendas influencing the Building on research by the State Training Board and the training environment in Western Australia. These currently Department of Education and Training, TrainingWA outlines include the COAG reform agenda, the Bradley Review and the direction for the WA training system for the years the Skills Australia position on Foundations for the Future. 2009 – 2018.
  • 4. Our Stakeholders • Students • Secondary Schools • Staff • Training Institutions • Individual businesses • Colleges • Industry • Universities • Community • Industry Training Council‟s • Local Government • Industry Skill Council‟s • State/Provincial Government • Federal/National Government
  • 5. WA Resource Sector Growth • A$93 billion of advanced major projects • 82% of Australia‟s advanced projects • A$71.3 billion of minerals and petroleum output • 46% of national minerals and petroleum output • 38% of Australian merchandise exports • 64% of Australian mining industry investment • Construction workforce required to double (approx 22,000) by 2012 • Mining industry employment to grow by 26.5% to 2017 (18,400 jobs) • “High Shortage” predicted for Welders, Fitters, Electricians & Plant Operators Western Australia will require 240,000 new jobs by 2017 Source: Department of Minerals and Petroleum (WA), ABS & ABARE 2009.
  • 7. Overview of PWA • Polytechnic West officially launched in November 2009 – Swan TAFE was established in January 2003 following the amalgamation of SEMC TAFE, Midland TAFE and Balga campus of West Coast TAFE • 35,000 students (full-time and part-time) • Annual operating budget of A$105 million • 1056 permanent and 650 part-time and casual staff • Delivers over 10 million Student Curriculum Hours (SCH) • Offers over 300 qualifications at seven major campuses (Armadale, Balga, Bentley, Carlisle, Jandakot, Midland and Thornlie) and the specialist Equine Training Centre
  • 8. Overview of PWA • Western Australia‟s largest training provider of apprenticeships and traineeships • Over 11,500 in training or 33% of the State‟s total and 70% of public funded training • Major growth areas include - Automotive trades +12% - Building and Construction +33% - Metals and Engineering +20%
  • 9. The Premier’s Awards for Excellence 2010 Winner: Polytechnic West Transforming Trade Training (TTT) Program • A groundbreaking project aimed at improving the relevance, convenience and flexibility of apprenticeships. • Learning in the workplace is formally recognised, meaning the time an apprentice takes to complete their qualification can be reduced.
  • 10. Our campuses Study Areas • Animal Care and Equine • Art • Aviation • Building and Construction • Business, Finance & Management • Children‟s Services • Community Services • Computing, IT and Multimedia • Education • Electrical & Electrotechnology • Fashion and Hairdressing • Food and Hospitality • Health Science and Fitness • Landcare and Horticulture • Metals and Engineering • Occupational Health and Safety • Refrigeration and Air Conditioning • Science • Transport
  • 12. Academic Delivery Areas Six major delivery divisions: 1. Access and Community Services 2. Commerce and Social Services 3. Building and Construction 4. Engineering and Transport Solutions 5. Centre for Aerospace Training
  • 13. Commerce and Social Services • Hospitality • Business – Cookery – Administration – Baking – Management – Meat Retailing – Marketing – Food Processing – Human Resource Management – Small business • Animal Care – Equine Management • Information Technology – Veterinary Nursing – Hardware – Software • Fashion – Web Design – Laundry and Dry Cleaning – Networking Operations – Clothing Production • Accounting and Finance • Teachers Assistant
  • 14. Hospitality Winner: 2008 & 2009 Gold Plate for Best Restaurant within a Business and Training Establishment Accounting Animal Care Vet Studies Equine
  • 15. Access & Community • Community Services Work • General Education for Adults • Certificates in Spoken and Written • Fitness English • Certificates in ESL Framework • Education • Gaining Access to Training and • Childcare Employment • Out of School Hours Care • Wider Opportunities for Work • Teacher Assistant • New Opportunities for Women • Teacher Assistant (Indigenous) • New Opportunities for Migrant Women • Aboriginal School Based Traineeships • Course in Applied Vocational Study Skills (CAVSS) • English • Workplace English Language and • Course in Underpinning Skills for Literacy (WELL) Industry Qualifications • AMEP • ELICOS: English Language
  • 16. New Opportunities for Migrant Women Aged Care and Community Welfare Children’s Services
  • 17. Centre for Aerospace Training • Certificate II in Aeroskills • Certificate IV Aeronautics • Certificate IV Aeroskills • Diploma in Aeronautics (Mechanical) • Diploma in Airport • Certificate IV Aeroskills Management (Avionics) • Associate Degree in Aviation • Certificate IV in Transport & (Aeronautics) Distribution (Ground • Associate Degree in Aviation Operations & Service) (Management)
  • 18. Aerospace Training Career Opportunities - Airline/General Aviation Pilots - Aircraft Maintenance Engineers - Airport Management (Mechanical or Avionics) - Airline Customer Service - Airline Operations Managers Polytechnic West made Australian aviation history on April 24 2010, when its Boeing 737 twin-jet arrived at Jandakot airport
  • 19. Building and Construction • Bricklaying & Blocklaying • Electrical • Builders Registration • Security systems • Carpentry & Joinery • Wall and Floor Tiling • Cabinet Making & Furniture Making • Wall and Ceiling Fixing • Upholstery • Plastering • Polishing • Signcraft • Machine Woodworking • Painting & Decorating • Plumbing & Gas Fitting • Stonemasonry • Roof Plumbing Glazing • Floor Coverings • Vehicle Trimming • Horticulture & Land Management • Textile Fabrication • Art & Design • Soft Furnishing • Hairdressing
  • 20. Building & Construction Electrical Works Horticulture Signcrafts
  • 21. Transport and Engineering Solutions • Autobody Refinishing • Light & Heavy Vehicle Maintenance • Asset Maintenance • Machining • Autobody Repair • Mechanical Fitting • Automotive Mechanical • Mining - Extractive and Metalliferous • Boiler making • Mining Law exam preparation • CNC Machining CNC • Motor Cycles • Coded Welding • Occupational Health and Safety • Computer Engineering • Process Control and Instrumentation • Electrical/Electronic • Renewable Energy • Energy Systems • Refrigeration and Air-Conditioning • Engine Reconditioning • Sheetmetal • Electronic Engineering • Shotfiring/Blasting Small Engines • Electronic Servicing • Steel Fabrication • Fitting/Machining • Telecommunications • Fluid Power • Vehicle Body Building • Heavy Duty Plant • Warehousing • Industrial Automation/Robotics • Water Pumping • Industrial Gas • Welding • Laboratory Science • Welding Inspection
  • 23. Successful Student Outcomes World Skills 2008-2010 • 92 medals in West Australian competitions – 30 Gold – 28 Silver – 34 Bronze • 7 medals in National competitions – 1 Gold – 2 Silver – 3 Bronze Matthew Mitchell National Gold Medal Winner Retail Baking - Bread
  • 24. Associate Degrees • Hospitality Management • Business • Aviation (Aeronautics) • Aviation (Management) • Aviation (Maintenance Engineering) New courses being explored for future delivery • Early Childhood Studies • Computer Systems (Networking) • Building Management • Occupational Health and Safety • Mechanical Engineering
  • 25. Worldwide Partnership & Student Source Countries Students from 63 Countries (2010)
  • 27. Associate Degrees Higher Education • New sub-degree accredited against higher education requirements • Two years in duration following Year 12, Cert IV or equivalent • University Pathways • Provides students with a pathway into a Bachelor Degree • Typically articulates with full credit into the third year of a University Bachelor Degree in the same field • Provides a point of entry into professional employment opportunities Certificate IV in Hospitality Associate Degree in University Bachelor of (Supervision) Food & Hospitality (Management) Commerce Beverage Duration: 2 years Duration: 1 year Duration: 2 semesters First and only TrainingWA institute accredited and delivering Associate Degree courses
  • 28. Engaging Industry Examples: • Implementation of Industry Advisory Committees • Membership of Business Organisations – Chung Wah Association • Innovative delivery e.g. „The Shed at Brighton‟ • Access & Community Services Programs – Swan City Youth Service • Building Construction & Furniture – Dale Alcock Homes • Business, Finance & Computing – Computer Associates Anthony Friday • Hospitality, Manufacturing & Allied Industries – Compass Group • Metals Engineering & Refrigeration – RCR Tomlinsons • Transport – Ford Motor Company of Australia Ltd
  • 29. Industry Skill Council’s • Engineering and Automotive • Construction Training Council • Community Services, Health & Education • Financial, Administrative & Professional • Primary, Food and Beverage, Furnishing and Textiles • Creative and Leisure • Resources Industry • Logistics Training Council • Electrical, Utilities and Public Administration • Retail and Personal
  • 30. Working with the Community Examples: • Indigenous Education Strategic Initiative Programs – Aboriginal Education Employment & Training Committee – Culturally appropriate short courses through TAFEWORKS, ABMUSIC, Clontarf College and Mooditjch School • Re-development Authorities in Midland, Armadale and Maddington - Kenwick • Adult and Community Education (ACE) • „The Dream Factory‟ • Castledare Miniature Railway Project
  • 33. Sustainability Framework 2008 2009 2010 2011 2012 State Revenue 85% 70% 65% 60% 55% Fee for Service 5% 17.5% 20% 22.5% 25% (includes Contestable Funding from State and Commonwealth) International 5% 7.5% 10% 12.5% 15% Student Fees 5% 5% 5% 5% 5%
  • 34. Governing Council Role: The Governing Council is the highest level of decision making in Colleges and oversee the College‟s operations and affairs. Membership: -Chairperson; -Deputy Chairperson; -Managing Director of the College; and -Not less than 6 or more than 10 other Members. Appointed by the Minister for Training for their experience and expertise in education, training industry or community affairs, and for their ability to contribute to the strategic direction of the College. Appointed for a term of three years. Eligible for re-appointment at the approval of the Minister.
  • 35. Polytechnic West Governance Structure The Finance Sub-Committee meetsas the: The Polytechnic West Audit powers to review The Council delegates its Committee oversees College financials Plan and and make the College Audit in detail reports back to the 1)Employing Authority; and recommendations to the Council on financial Council on matters of concern or continuous 2)Manager management matters improvement to the Managing Director
  • 36. Trends and Strategic Planning National Context: Western Australian Context: There are a number of national agendas influencing the training environment in Western Australia. These currently include the COAG Building on research by the State Training Board and the Department of reform agenda, the Bradley Review and the Skills Australia position on Education and Training, Training WA, outlines the direction for the WA training Foundations2009the Future. system from for – 2018.
  • 37. Our Culture Providing a dynamic environment through a framework of „Good Communication‟ and „Shared Decision Making‟.
  • 38. Our Teams Portfolio Teams Professional Teams Standing Committees Corporate Executive Governing Council
  • 39.
  • 40. Standing Committees • Board of Studies • Client Services • ICT Committee • Higher Education • Enterprise and Business Development • Occupational Health and Safety • Professional and Career Development • Resources • Teaching and Learning • Strategic Business Planning and Performance • Workforce Development
  • 41. “leadership is like a grindstone – whether it grinds you down or polishes you up depends upon what you are made of”.