1. Kar thic Sankaran Ramamur thy, PMP ®, CSM ®, +919966024472
Karthic Sankaran Ramamurthy PMP®, CSM® ISO 27001 LA ®
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Mobile: +919966024472 | rs kar thic@live.com
Senior Management | Of f shore Delivery | Complex ERP/CRM roll-out | Ac count Management
Mic rosof t Dynamic s Axapta and CRM | SharePoint 2013 | MVC .NET| Bus ines s Program Management f or CXO |
Projec t Recovery | Delivery Ex cellence Lead | People Management | P&L | B.E(ECE)
EXECUTIVE SUMMARY
 Se nior Manager / Account Head with 16.5 y e ars’ of delivery experience with For tune 500 customers ac ross the world.
 Heading De l ivery Excel lence Team within Mic rosof t Services Global Delivery and steered CMMi Level 5 Re -
cer t if ication
 Heading Microsoft Services Global Del ivery Tools group, successfully handling 20+ applicat ions
 Heading Mic rosof t Global Delivery Services Project Recovery Services funct ion aimed at successful turnaround of
t roubled projects
 Heading the Virtual PMO f unction within Global Delivery organization with spec ial focus around designing Recrui tment
Fr amework, Capabi li ty Base l ining & Enrichment of Project Managers/Delivery Managers
 Implementat ion of Mic rosof t Dynamic s CRM globally for dif ferent domains (Banking, Pha rma & Telecom)
 Ex tens ive Implementat ion experience of Microsoft Dynamics Axapta for an Apparel & Tex tile major and large Public
Sec tor enterprise
 Mic rosof t Accredited Expert in Microsoft Pr oject Plan (MPP), Team Foundation Server
 Led var ious process improvement init iat ives within Mic rosof t ; Key Accomplishments inc lude Conceptualizing and
Implement ing Fir s t Time Right , Ear ned Value Management, Requirements Traceabil i ty, Di f ferent iated
De l ivery/Governance Models, Actual Ef fort Tracking, Pr oductivi ty Base l ining, Agi le De livery Methodology for
Se r vices
 End to End Por t folio management f rom Sales to Delivery
 Cer t if ied Lead Audi tor for ISO 27001-2013
 Or ganizational Change Management SME w ithin Global Delivery and has successfully conducted workshops f or c lients
 Highly prof icient in dif ferent methodologies Agile, ERP Implementat ion & SDLC
 Managed por tfolio of projects and c lients through opt imum mix of resources .
 Gr owing accounts with average growth of 30% YoY in revenue with P&L responsibil ity.
 Managed over $20M account with very high prof itable margin.
 Tr usted advisor to the customer in many customer engagements result ing in business work at least $3M.
 Ex cellent t rack record of providing excellent customer satisfaction (CSAT) and management of workload. Won 10 Top
Boxes (highest rat ing possible) .
 Appr aisal Team member (ATM) for CMMI Level 5 assessment activit ies for Mic rosof t Global Delivery unit
 Managed team s ize of 150 people.
 Ar t iculates a v ision, to inspire, and to inf luence decision making. Team player.
 Mic rosof t Global Delivery Project Management communi ty Lead dr iving innovat ion for delivery management
 Ensured that systems , processes and methodologies are followed as per CMMI
 Of fs hore Development Center (ODC) setup f rom ground up dealing with vendors, Government organizations
 Highly professional in communication
 Re s ult oriented person while keeping work life balance intact with a unique ability to see through the challenges,
manage change and deliver even in s tressf ul per iods.
 Hands on technical knowledge Archi tecting and Designing solut ions in .NET Technologies, RFID and Legac y systems
 Me ntored mult iple project managers and project management aspirants

2. Kar thic Sankaran Ramamur thy, PMP ®, CSM ®, +919966024472
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COMPETENCIES – MANAGERIAL
 St rategic Planning  Program Management  Pre-sales
 Stakeholder Management  Global Team collaborat ion  Bus ines s Intelligence/Data
Warehouse
 People Mentor ing
 License Management
 Projec t manager recruitment
 Produc t Management
 Bus ines s Program Management
EXPERIENCE
 MICROSOFT SEP-2007 TILL NOW
 INFOSYS TECHNOLOGIES LIMITED FEB-2001 TO SEP-2007
 DSQ SOFTWARE LIMITED DEC-1997 TO FEB-2001
REWARDS AND RECOGNITION
 Inf os ys Ex cellence Award Winner for Innovative
Solut ion Development
 Inf os ys Nor th American Start Award
 Mic r o s o f t’s Cu s t ome r Pa r tn e r Ex p er ien ce Award (2
t imes )
 Inf os ys Mos t Valuable Player Award
 Inf os ys Nor th American Start Award
 Mic rosof t Great People and Great Per formance aw ard
(2 t imes )
 Recognized by Mic rosof t with Indiv idual Delivery
Ex cellence Award dur ing Delivery Ex cellence
Summit held at Anaheim, USA
 Mic rosof t Growth Engine Award (2 t imes)
 Mic rosof t Growth Engine Award (2 t imes)  Star aw ard winner mult iple t imes
 Recognized as Key Talent (won Stocks wor th 10K
USD)
 Building Future Leader (BFL)

3. Kar thic Sankaran Ramamur thy, PMP ®, CSM ®, +919966024472
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DETAILS OF THE PROJECTS WORKED ON
De l ivery Excel lence He ad J u n e ’ 2012 – t i l l now
Heading the Mic rosof t Global Delivery Ex cellence funct ion encompassing the following Project Recovery
Se r vices, GD Tools & Licensing, De l ivery and Opportuni ty Governance , Business Program
Management, Del ivery Process Def inition & e nsuring Continuous improvement
Act ivi ties and Accompl ishments:
 Suc cessfully drove Global Delivery organizat ion for CMMi Level 5 re-cer tif ication
 Managing suite of 20+ tools within Global Delivery and ensuring alignment with the organization
v is ion of Cloud First – Mobi le First with end-to-end ac countability f rom Business Re quirements
Gathering through Re lease and Change Management
 Dr iv ing culture of First Time Right with special f ocus on Continuous Improvement within the
organizat ion
 Conceptualizing, Designing and successfully landing various process improvement init iatives
(Earned Value Management, Requirements Management , Producti vity, Process Performance
Model s, Agile Delivery Methodology, CMMi Level 5 sustenance, Ac tual Ef fort Tracking,
Produc tivi ty Baselini ng & Improvement, Dif ferent iated Pre-Sales & Delivery Models, Role &
Process Readiness Framework def init ion and landing, Risk & Lessons Learnt Dashboard and
process ref inement )
 Conduc ted successful recover ies of var ious projects (Sutherland Global, Dubai -Pr ime Minis ter
Of f ice applicat ion modernizat ion) result ing in turnaround of CSAT as well project f inancials and
reputat ion
 Conceptualize and land var ious people management programs f or Project Managers (Catalyst ,
Projec t Manager Immers ion, Role Capability Baselining & Improvement ) along with hiring
De l ivery Manager June 2011 – May 2012
BCA ’s c a ll c e n t er o p er at ion s is b a se d o n t h e CCQ s y s tem f o r t h e p a st 1 0 y e ars. CCQ s y s tem has reached
its EOL (End of Lif e) and the solut ion is basically un -suppor ted. In an ef for t to be aligned with the mandate
f r om In d o n e s ia’s Ce n t ra l Ba n k ( Ban k In d o n esia ) t h a t s tip ula t es t h a t a ll mis s ion c rit ical s yst ems mu s t u t ilize
a s y s tem that has not yet reached EOL. BCA intends to ut ilize and deploy advanced technology to ensure
that BCA’s ca ll center operat ion remains ef f icient . In order to achieve this object ive BCA would like to ut ilize
Mic rosof t Dynamics CRM as the proposed solut ion for replac ing their cur rent call center solut ion, CCQ.
Act ivi ties and Accompl ishments:
 Managing mult i million dollars Delivery responsibility
 Played mult i- f aceted role as both Ons ite as well as Of fshore Delivery Manager
 Made inroads in an emerging market and turnaround a negat ive customer s cenario into a posit ive
one
 New ac count handling with prospect ive more work lined up for coming months
 Respons ible for the overall quality of delivery services provided to the c lient , driving improvement
to processes, s ystems and tools as needed.
 Un d e r s t a nd t h e c u stome r’s b u sin ess p r ob lem(s) , h e lp w ith v ario u s so lu tio n o p t ions, def ine f inal
solut ion and deliver the same as promised
 Help the cus tomer align higher level vision, goals and objectives of all programs
 Ensure project s takeholders are well informed and help them make dec isions
 As sess engagement r isks on continual basis and provide various opt ions to mit igate the r isks.
 Keep the implementat ion costs and t ime under cont rol
 Ha n d le a ll a c c o u nt ’s o p er at ion s s uch a s f in a ncia l ma n a geme n t, q u a lity ma n a g eme n t , a n d
p e o p le ’s a p p raisa l
 Ensure customer is satisf ied and get highest rat ing in customer sat isfact ion survey.
 Create team of t rusted advisors to customer.
De l ivery Manager De c 2009 – June 2011
Maharashtra Indus t rial Development Corporat ion (MIDC) is a government ow ned subsidiary es tablished
under the Maharasht ra Indust rial Development Act of 1961 is chartered to promote and as sist in rapid and
order ly es tablishment , grow th and development of indus t r ies
Manual processes involv ing hard copy f iles w ith mult iple dis connected s y s tems running on outdated
technology at limited places had to be replaced w ith an automated solut ion; there w as a dire need for
improv ing ef f iciencies through automat ion and improv ing cus tomer sat is fact ion through Single w indow
Clearance and e-procurement
Act ivi ties and Accompl ishments:
 Handled the MOST RISKIEST projec t within Mic rosof t during 2009 (Mic rosof t inherited a very
poor ly f ramed contract and worked under most ambiguous circums tances (public sector set up)
 Managing mult i million dollars Delivery responsibility with 5 dif ferent partners
 Respons ible for the overall quality of delivery services provided to the c lient , driving improvement
to processes, s ystems and tools as needed.

4. Kar thic Sankaran Ramamur thy, PMP ®, CSM ®, +919966024472
 Un d e r s t a nd t h e c u stome r’s b u sin ess p r ob lem(s) , h e lp w ith v ario u s so lu tio n o p t io ns, d ef in e f ina l
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solut ion and deliver the same as promised
 St rategize on the customer v ision of 100% digit izat ion and implementat ions for geographically
diverse agencies ( throughout the state of Maharasht ra)
 Mot ivated the onsite and of fshore teams to work around various const raints (Public sector, Mult i-
Par tner env ironment, Highly immature/IT-non savy customer)
 Help the cus tomer align higher level vision, goals and objectives of all programs/projects
 Ensure project s takeholders are well informed and help them make dec isions
 As sess engagement r isks on continual basis and provide various opt ions to mit igate the r isks.
 Keep the implementat ion costs and t ime under cont rol
 Ha n d le a ll a c c o u nt ’s o p er at ion s s uch a s f in a ncia l ma n a geme n t, q u a lity ma n a g eme n t , a n d
p e o p le ’s a p p raisa l
 Ensure customer is satisf ied and get highest rat ing in customer sat isfact ion survey.
 Farm addit ional w ork by proact ively ident ifying work items that customer might need.
 Create team of t rusted advisors to customer.
Pr oject Manager Se p 2007 – Nov 2009
Hirdaramani is one of the largest apparel and text ile manufacturers in Sr i Lanka. Hirdaramani implemented
Mic rosof t Dynamic s AX4.0 as its core ERP s y s tem integrat ing Financials, Supply Chain and Manufacturing
f or all its group companies. Projec t w as exe cuted in 2 phases Phase I – Diagnos t ic Study and Phase II –
Analy s is through Deployment
Achieving the vision of One Team, One Process, One System ; Prov ide a s ingle integrated s ystem to drive
the bus iness processes (one single point for data) and replace i dent if ied s tandalone systems and integrate
s y s tems w ithin s cope (w hich w as ident if ied as par t of Phase I Diagnos t ic s tudy )
Act ivi ties and Accompl ishments:
 Managed more than $20M dollars delivery responsibility with 120 member team s ize
 Grew the account by 25% YOY
 Improved customer sat isfaction. No dis satisfaction dur ing the tenure
 Manage mult iple projects to deliver end product (s) at CMM level 5 quality to the customer
sat is faction
 Ha n d le a ll a c c o u nt ’s o p er at ion s s uch a s f in a ncia l ma n a geme n t, q u a lity ma n a gement , and
p e o p le ’s a p p raisa l
 Def ine and measure var ious quality, sales and f inancial goals for the account
 Engage w ith sales teams on all new program/project pursuits in very challenging competit ive
env ironment
 Manage people career and growth by providing ex citing and challenging assignments
 Build new teams f or all new projects/programs
 Ensure the team is enabled to take up the future challenges through formal t raining, center of
ex cellence part icipat ion, and various other knowledge management act iv it ies.
 Farm addit ional w ork by proact ively ident ifying work items that customer might need.
 Create team of t rusted advisors to customer.
 V is io n / Sco p e w o rksh op t o ca p tu re Hir d arama n i L e ad er ship t e am’s v ision
 As- Is study to understand current solut ion landscape
 Bus ines s Process Analysis workshops and ident if ied processes pert inent to Hirdaramani
 To-Be s tate of the solution leveraging s tandard best pract ices and user requirements
 Overall Solut ion Landscape and prepared Solution Blueprint document
 Proof of concept f or certain cr itical s cenar ios
 Func t ional Requirements document and Fit Gap Analysis
 ISV shor t list ing
 Ef f or t Es t imations and pr iorit ization of requirements with customer
 BSA As sessment Report to ar rive at appropr iate Product ion H/W s izing recommendat ions
 Detailed Statement of Work and Project Schedule

5. Kar thic Sankaran Ramamur thy, PMP ®, CSM ®, +919966024472
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PROJECTS EXECUTED – PRIOR TO JOINING MICROSOFT:
COMPANY CLIENT PROJECT NAME DURATION
INFOSYS TECHNOLOGIES
LIMITED, FREMONT, USA
QUALITY CARE SOLUTIONS INC.,
PHOENIX, AZ, USA
QNXT ENGINEERING – MAINTENANCE
& DEVELOPMENT
OCTOBER 05 – SEPTEMBER 07
QUALITY CARE SOLUTIONS INC.,
PHOENIX, AZ, USA
MY HEALTH VIEW PORTAL
DEVELOPMENT
AUGUST 06 – SEPTEMBER 07
QUALITY CARE SOLUTIONS INC.,
PHOENIX, AZ, USA
QNXT PROCESS TESTING FRAMEWORK
DEVELOPMENT
JUNE 06 – AUGUST 06
QUALITY CARE SOLUTIONS INC.,
PHOENIX, AZ, USA
QNXT BACHELOR CERTIFICATION MAY 06 – SEPTEMBER 06
QUALITY CARE SOLUTIONS INC.,
PHOENIX, AZ, USA
SCHALLER INTERFACES MERGE
PROJECT
APRIL 06 – JULY 06
QUALITY CARE SOLUTIONS INC.,
PHOENIX, AZ, USA
TEAM TRACK – TEST DIRECTOR SYNC
UP PROJECT
MA R ’0 6 – MAY ‘0 6
MY HEALTH BANK INC.,
PORTLAND, OR, USA
SSMA MIGRATION PROJECT JUN ’0 5 – AUG ‘05
PREMIER ACCESS DENTAL
INSURANCE, SACRAMENTO, CA,
USA
BENEFITS ADMINSTRATION SYSTEM MA R ’ 03- MAR ‘06
GREENPOINT MORTGAGE,
NOVATO, CA, USA
LOAN ORIGINATION SYSTEM SEP ’0 1 – MAR ‘03
TRAFALGAR TRAVEL
CORPORATION, CROYDON, UK
TOURS AND TRAVEL APPLICATION FEB ’0 1 – SEP ‘0 1
DSQ SOFTWARE LIMITED MSAS GLOBAL LOGISTICS PURCHASE ORDERING SYSTEM SEP ’0 0 – FEB ‘0 1
MSAS GLOBAL LOGISTICS,
BRACKNELL, UK
UNITEL21 FREIGHT FORWARDING
SYSTEM
FEB 1999 – FEB 2001
Pr oject Manager Apr i l 2000 – September 2007
Sys tem Analyst November 1998 – March 2000
Sof tware Engineer June 1997 – October 1998
EDUCATION
Coimbatore Insti tute of Technology, Coimbatore, India
 B.E (Elec t ronics & Communication) – 1997 – 83%