The document provides an overview of a webinar on A3 Management. It introduces Karen Martin as the instructor and discusses the agenda, which focuses on using the A3 problem-solving method. This includes exploring the key components of an A3 report such as defining the problem theme, analyzing the current and target conditions, identifying the root cause, and developing countermeasures. The goal is to teach a structured approach to problem-solving using the PDSA cycle and visual A3 format.
8. 2012 Webinars
Month
Topic
January
Strategy Deployment (Hoshin Kanri)
February
A Factory of One – Dan Markovitz
March
The Outstanding Organization: Achieving Clarity
April
The Outstanding Organization: Achieving Focus
May
The Outstanding Organization: Achieving Discipline
June
The Outstanding Organization: Achieving Engagement
The Outstanding Organization
by Karen Martin
Book launch – May 18, 2012
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14. The A3 Report is a Communication,
Consensus-Building and Learning Tool
The A3 report is
a story board that
reflects the
problem-solving
process.
It is created as
you progress
through PDSA,
not after.
George Koenigsaecker, Leading the Lean Enterprise Transformation.
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15. PDSA Cycle – The Scientific Method
Plan
Analyze
results &
adjust as
appropriate
Develop
hypothesis &
design
experiment
Adjust
Do
Study
Measure
results
Conduct
experiment
20. Common Components of the A3 Report
Plan
Do, Study, Adjust
Theme: ________________________________
Owner: ________________________________
Background
Countermeasures / Implementation Plan
Current Condition
Effect Confirmation
Target Condition / Measurable Objectives
Follow-up Actions
Root Cause & Gap Analysis
22. Common Components of the A3 Report
Plan
Theme: ________________________________
Background
Do, Study, Adjust
Owner: ________________________________
Countermeasures / Implementation Plan
Current Condition
Effect Confirmation
Target Condition / Measurable Objectives
Follow-up Actions
Root Cause & Gap Analysis
23. Common Components of the A3 Report
Plan
Theme: ________________________________
Background
Do, Study, Adjust
Owner: ________________________________
Countermeasures / Implementation Plan
Current Condition
Effect Confirmation
Target Condition / Measurable Objectives
Follow-up Actions
Root Cause & Gap Analysis
26. Common Components of the A3 Report
Plan
Theme: “What is our area of focus?”
Background
Do, Study, Adjust
Owner: Person accountable for results.
Countermeasures / Implementation Plan
• Problem statement
• What?
• Context - why is this a problem? (visual)
• Who?
• When?
Current Condition
• Where? (if relevant)
• Diagram of current situation or process
• What about it is not ideal?
• Extent of the problem (metrics)
Target Condition / Measurable Objectives
• Diagram of desired state
• Measurable targets – how will we know that
the improvement has been successful?
Effect Confirmation
• What measurable results did the solution
achieve (or will be measured to verify
effectiveness)?
• Who’s responsible for ongoing
measurement?
Follow-up Actions
Root Cause & Gap Analysis
• Graphical depiction of the most likely direct
(root) causes
• Where else in the organization can this
solution be applied?
• How will the improved state be standardized
and communicated?
32. Common Components of the A3 Report
Plan
Theme: “What is our area of focus?”
Background
Do, Study, Adjust
Owner: Person accountable for results.
Countermeasures / Implementation Plan
• Problem statement
• What?
• Context - why is this a problem?
• Who?
• When?
Current Condition
• Where? (if relevant)
• Diagram of current situation or process
• What about it is not ideal?
• Extent of the problem (metrics)
Target Condition / Measurable Objectives
• Diagram of desired state
• Measurable targets – how will we know that
the improvement has been successful?
Effect Confirmation
• What measurable results did the solution
achieve (or will be measured to verify
effectiveness)?
• Who’s responsible for ongoing
measurement?
Follow-up Actions
Root Cause & Gap Analysis
• Graphical depiction of the most likely direct
(root) causes
• Where else in the organization can this
solution be applied?
• How will the improved state be standardized
and communicated?
34. Common Components of the A3 Report
Plan
Do, Study, Adjust
Theme: “What is our area of focus?”
Background
Owner: Person accountable for results.
Countermeasures / Implementation Plan
• Problem statement
• What?
• Context - why is this a problem?
• Who?
• When?
• Where? (if relevant)
Current & Target Conditions
• Include pre- and post metrics table
Metric
Current State
Desired Target
Condition
Projected %
Improvement
Lead Time
Quality
Labor Effort
Morale/Turnover
Inventory Turns
Market Share
Effect Confirmation
• What measurable results did the solution
achieve (or will be measured to verify
effectiveness)?
• Who’s responsible for ongoing
measurement?
Returned Parts
Follow-up Actions
Root Cause & Gap Analysis
• Graphical depiction of the most likely direct
(root) causes
• Where else in the organization can this
solution be applied?
• How will the improved state be standardized
and communicated?
37. Sample A3s – Current State
Poor
correspondence
quality
Missing
inventory
resulting in
write-offs
38. Common Components of the A3 Report
Plan
Theme: “What is our area of focus?”
Background
Do, Study, Adjust
Owner: Person accountable for results.
Countermeasures / Implementation Plan
• Problem statement
• What?
• Context - why is this a problem?
• Who?
• When?
Current Condition
• Where? (if relevant)
• Diagram of current situation or process
• What about it is not ideal?
• Extent of the problem (metrics)
Target Condition / Measurable Objectives
• Diagram of desired state
• Measurable targets – how will we know that
the improvement has been successful?
Effect Confirmation
• What measurable results did the solution
achieve (or will be measured to verify
effectiveness)?
• Who’s responsible for ongoing
measurement?
Follow-up Actions
Root Cause & Gap Analysis
• Graphical depiction of the most likely direct
(root) causes
• Where else in the organization can this
solution be applied?
• How will the improved state be standardized
and communicated?
42. Common Components of the A3 Report
Plan
Theme: “What is our area of focus?”
Background
Do, Study, Adjust
Owner: Person accountable for results.
Countermeasures / Implementation Plan
• Problem statement
• What?
• Context - why is this a problem?
• Who?
• When?
Current Condition
• Where? (if relevant)
• Diagram of current situation or process
• What about it is not ideal?
• Extent of the problem (metrics)
Target Condition / Measurable Objectives
• Diagram of desired state
• Measurable targets – how will we know that
the improvement has been successful?
Effect Confirmation
• What measurable results did the solution
achieve (or will be measured to verify
effectiveness)?
• Who’s responsible for ongoing
measurement?
Follow-up Actions
Root Cause & Gap Analysis
• Graphical depiction of the most likely direct
(root) causes
• Where else in the organization can this
solution be applied?
• How will the improved state be standardized
and communicated?
53. For Further Questions
Karen Martin, Principal
7770 Regents Road #635
San Diego, CA 92122
858.677.6799
ksm@ksmartin.com
Connect, learn, and thought-share
Monthly newsletter: www.ksmartin.com/subscribe
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