1. Karen L. Donahue
9273 Rambler Place Cincinnati, Ohio 45231 (513) 497-7521 karen.donahue03@gmail.com
SUMMARY
A resourceful, flexible, innovative, and enthusiastic individual with many years of experience in an
office setting. A quick learner who can absorb new ideas and is experienced in coordinating, planning,
and organizing a wide range of administrative activities. Well organized and an excellent team player
with a proven ability to work proactively in a complex and busy office environment.
SKILLS
- Type 50 wpm.
- Proficient in Microsoft Excel, Word, Outlook, Power Point, and GEA proprietary systems.
EXPERIENCE
Essig Research Incorporated Cincinnati, Ohio 2/13-Present
Administrative Support and Technical Librarian – Contractor for GE Aviation Repair Engineering
- Utilize oral and written communication skills to provide administrative support to office personnel and
customers through telephone, Outlook, and WebEx.
- Document business processes, arrange meetings, coordinate catering, order supplies, prepare shipments,
and interact with global team members and related departments to achieve goals and improve processes.
- Distribute technical documents to global engineers and customers. Requires determining object
exportability, verifying recipient nationality, and confirming technical license agreements are valid.
- Gather, record, and arrange information from various sources and prepare reports using MS Excel pivot
tables and charts.
- Tech Review Scheduler. Involves creating weekly meeting notice for attendees, updating and canceling
meeting topics as necessary and entering meeting minutes for past topics.
- Responsible for issuing repair documents on GEA aircraft engine parts. Involves providing an
administrative review, filing issued documents electronically, and recording data in proprietary
software.
Unifund CCR Partners Cincinnati, Ohio 10/08-1/12
Sales Assistant and Post Sales Support for Distressed Consumer Receivables Company
- Provided post-sale customer support by returning disqualified accounts, handling requests for account
inquiries, and responding to general inquiries.
- Supported sales staff with building and pricing custom portfolios, preparing contracts, assembling sales
packets, and gathering marketing collateral.
- Issued credits, generated check requests, maintained office equipment, organized files, prepared
shipments, and ordered supplies.
Diamond Travel & Consulting, Inc. Cincinnati, Ohio 9/02-1/08
Corporate Travel Counselor
- Used Amadeus Reservation System to book airline, car, and hotel reservations for corporate travelers.
- Developed and maintained corporate profile databases for customer convenience.
- Responsible for the operation and maintenance of office computers, printers, and fax machines.
EDUCATION
University of Cincinnati Cincinnati, Ohio 9/03-12/07
College ofDesign, Art, Architecture, and Planning (DAAP)
- B.A, Art History, G.P.A. 3.78
- Dean’s List (2003-2007)