The document provides a profile and background of Ms. Kanika Jayant who has over 7 years of experience as a facilitator and trainer, specializing in areas like communication skills, soft skills, customer service, and motivation. It outlines her expertise, industries covered, modules covered, accomplishments working with various companies, and contact details for queries.

1. Training Training
Pre- Training Training
Needs Design &
Assessments Delivery
Analysis Customization
Profile
Ms. Kanika Jayant
Facilitator & Trainer

2. Introduction
Kanika is an Independent Trainer & Facilitator with over
seven years experience. She has established her expertise
in Communication Skills, Soft Skills, and Behavioural skills.
She works across Industries, running short and long term
Training workshops and programs.
She is a Master of Business Administration, with
specialization in HR & IR from University of Lucknow.
Her interests include travelling, studying cultures and human behaviour. In the
long run, she plans to start an educational institute for special children.
She has a passion for animal welfare and works as a volunteer at one of the
animal care shelters in Delhi. She is an amateur photographer and loves
capturing landscapes and wildlife.

3. Expertise
Customer Service
Soft Skills
Communication Skills
Motivation

4. Industries Covered
Hotels
Retail
BPO
Education
Real Estate

5. Modules Covered
Soft Skills Communication Customer Self Motivation
Skills Service & Sales
•Listening Skills •E-Mail Writing •Sales Process •Goal Setting
•Rapport •Voice & Accent and •Keeping a
Building •English Techniques Positive Focus
•Presentation Grammar •Exceeding
Skills •Soft Skills Customer
•Telephonic Expectations-
Interactions Customer
Visits/
Interactions
•Tele-Sales

6. Accomplishments
• She has done extensive work with a retail chain
with its presence in over 40 cities, training their
junior and middle level employees, across
locations
• She has trained over 90 batches on Employability
skills
• Assisted in designing an Assessment centre for a
renowned hospitality group
• She received the Extra Miler Award from Aspire
Human Capital Mgmt. (P) Ltd., in the year 2010,
the first year of her association with them

7. For any queries
E- mail: kanikajayant@gmail.com
Contact no.: +91 991 080 5964
Website: Kanika Jayant