1. Monday, 17 June 2013
Presentation by
Kamran Rezwanul Hakim
AGM, Group R&D

2. PRESENTATIO
N AGENDA
A brief history of the Hamid Group ERP Project
What changes we can expect after ERP goes live
An overview of how the ERP system will be implemented

3. PRESENTATIO
N AGENDA
A brief history of the Hamid Group ERP Project
What changes we can expect after ERP goes live
An overview of how the ERP system will be implemented

4. A very
eventful 12
months of
research,
analyses,
discussions,
negotiations,
and most of
all, learning.

5. THE JOURNEY BEGAN WITH THE
QUESTION:

6. THIS LED US TO EVALUATE OUR STATUS
QUO.
MANUAL
PROCESSES
TALLYLINK 3
TROYEE

7. DATA, DATA EVERYWHERE. AND LOTS OF PAPER, TOO.
Mountains of data
in every company
A paper-dependent
management system
Deep data diving &
analytical reports are
not tasks we can
easily do

8. REPORTS FOR TOP MANAGEMENT ARE OFTEN
ERRONEOUS, OUT-OF-DATE, COUNTERFACTUAL
And inaccurate
reports are sure to
get bad reviews.
BEWAR
E!

9. THE CHALLENGES WE FACE ARE MANY,
BUT ALL ARE RESOLVABLE.
• Top Management does not have access to accurate and meaningful information
• Project management and procurement functions do not use any software at all
• Reports cannot be prepared in a timely manner and the quality of present data is
questionable
• Employee performance cannot be managed against clear performance benchmarks
• The Group cannot achieve economies of scale in its supply chain activities
• Business performance is not tracked according to targets/KPIs and pre-determined budget
• Customer relationships cannot be properly leveraged for cross-selling between business lines

10. PRESENTATIO
N AGENDA
A brief history of the Hamid Group ERP Project
What changes we can expect after ERP goes live
An overview of how the ERP system will be implemented

11. IT BASICALLY HAS THREE STEPS
WE WORKED TOGETHER TO DEVISE A
LONG-TERM SOLUTION

12. A FUNCTIONAL PERSPECTIVE OF
CERTAIN EXPECTED CHANGES
Project Management
Sales & Customer Service
Finance & Accounts
Procurement
Human Resources
Managers & Directors
All construction data Project KRAs and KPIs Project Quality Enhancement
Customer lifecycle data Sophisticated CRM Stronger Customer Retention
All transaction data Automated Financial Processing Standardized Financial KPIs
Group-wide Procurement data Automated Processing Visibility and Compliance
All HR data Employee Performance & Learning
Improvement
Talent Management
Improved Dept / Org Visibility Analytics with Actionable Insight Decision Models

13. ERP IS THE TOOL TO ADOPT.
TRANSFORM TO

14. WE WILL UNDERTAKE A GROUP-WIDE BUSINESS
TRANSFORMATION INITIATIVE USING THE ERP SYSTEM AS
THE ANCHOR.
TRANSFORM TO

15. HERE’S A HIGH-LEVEL SKETCH OF THE
SOLUTION.
[PEOPLE + PROCESS]IT
= TOTAL SHAREHOLDER SATISFACTION
THE RIGHT PEOPLE
IN THE R I G H T
P L A C E S
ALL GROUP POLICIES IN
PLACE
ALL PROCESSES
ACCORDING TO BEST
PRACTICE
THE BEST-FIT
SOLUTIONS FOR THE
GROUP
THE RIGHT
INFRASTRUCTURE

16. PRESENTATIO
N AGENDA
A brief history of the Hamid Group ERP Project
What changes we can expect after ERP goes live
An overview of how the ERP system will be implemented

17. OUR
IMPLEM
ENTATI
ON
AGENDA
10 MONTHS FOR ERP ROLL-OUTACROSS THREE
COMPANIESHAMID REAL ESTATE
CONSTRUCTIONDELCO BUSINESS
ASSOCIATEHAMIDCONSTRUCTION

18. OUR
IMPLEM
ENTATI
ON
METHODOLO
GY
Phase 1 Project Preparation
• Objective
Provide initial planning and preparation for the project
• Activities
Project Team Training
Order initial hardware
• Key Deliverables
High-level Project Plan
Townhall Meeting
Project Charter
Project Team Organization

19. OUR
IMPLEM
ENTATI
ON
METHODOLO
GY
Phase 2 Business Blueprint
• Objective
To achieve a common understanding of how the Group
intends to run Oracle ERP and CRM to support its
businesses. The result is the Business Blueprint, a detailed
documentation of results gathered during requirements
workshops (AS-IS and TO-BE discussions)
• Activities
Blueprint workshops and prototypes
• Key Deliverables
The business process definition / flow diagrams are used
as input into configuration during Phase 3

20. OUR
IMPLEM
ENTATI
ON
METHODOLO
GY
Phase 3 Build
• Objective
To implement all the business process requirements based
on the Business Blueprint
• Activities
Data cleaning, preparation, collection, validation and
testing
Integration test
User-acceptance test
Train the Process Owners
• Key Deliverables
Final User Acceptance

21. OUR
IMPLEM
ENTATI
ON
METHODOLO
GY
Phase 4 Go-live Preparation
• Objective
To complete the final preparation (including testing, end-user
training, system management and cutover activities) to finalize
Group’s readiness to go live
To resolve all critical open issues. On succesful completion of this
phase, the Group can conduct live operations using Oracle ERP and
CRM applications
• Activities
Final system rehearsal
End-user training
Cutover
Help-desk support preparation
Key Deliverables
Final system cutover