Sidsel Bech-Petersen a Helene Bruhn Schvartzman z Aarhus Public Librarie The challenges facing libraries are real, complex and varied. As such, they require new perspectives, new tools, and new approaches. With support from the Bill and Melinda Gates Foundation Chicago Public Libraries and Aarhus Public Libraries created a toolkit for using design thinking to better understand and service library users. This full day workshop will draw upon the toolkit and take a step-by-step approach to guide you through the process of understanding design thinking to put it into practice at your library. Get the toolkit here: www.designthinkingforlibraries.com This workshop does not require pre-existing knowledge or experience with human-centered design thinking. All participants will be given the tools and information needed to walk away with ideas to emulate in your library, regardless of your library’s size or budget.

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Day 1
Helene & Sidsel
Aarhus Public Libraries

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Aarhus Public Libraries
Main library + 18
branches
Population: 350.000
Today, we will
+ Introduce Design Thinking
+ Explore Design Thinking
+ Practice critical steps in the design process,
guided by the Design Thinking for Libraries
Toolkit
+ Meet the users!

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7
Maker
Libraries for
people – not
books!

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To create innovation we needed
to change our mindset
From our space to the users space
Creativity and open innovation
Fail faster: prototyping and test
Design thinking: human centered design
Transformation Lab:
Prototyping Dokk1

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Prototyping the future library

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The Design Thinking
Toolkit for Libraries
+
Download:
www.designthinkingforlibraries.com

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Getting started:
Creativity

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DESIGN
THINKING
- is about accelerating innovation
- it is human-centered! People first!
- it is a mindset – and a process!

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Understand your users…
• What do they think about our products and
services?
• What do they think about our campaigns and
communication?
• What digital platforms do they use?
• How do they find inspiration?
• What do they think about our ideas for new library
services?
MINDSET
1.Creativity
2.Empathy
3.Diversity
4.Take action!
5.Fail faster – and
learn from it
6.Lots of iterations
7.Be optimistic!

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… to bring yourself into a
creative process that doesn’t
only exist in your own head!
[ ]
“You don’t need a lot of
resources, you just need
fresh eyes”

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There are 2 fundamental
components:
_Talking to people + observation
_Prototyping

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Why it is important to
_Talk to people and observe?

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INTERVIEW
INTERVIEW

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Why it is important to
_Prototype

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PROTOTYPE
Getting started:
how to work as a
designer?

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The purpose of documentation is
for learning, teaching, and
storytelling
Think of all the different contexts in
which this might happen
Visual toolkit

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Some tips:
1.Get your mind organized before drawing
2.Try alternate ways to visualize
3.Give yourself time to visualize
4.Avoid decoration: reduce noise!
5.Give your visual model a clear title
6.Use both visuals and words
Use your visual toolkit
Visualize this: Two teams collaborating

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Use your visual toolkit
Visualize this: Users interacting with the
library
Book case?

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When to document:
_any important meetings
_interviews – always get a photo of the
participant
_observations
_prototypes (no matter how low they fidelity –
think about showing progress)
_any programs or public events

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How to document:
_smartphones camera (or cameras) for photos
of simple or spontaneous things
_smartphones for videos
_audio recordings or videos if you want to
share your entire interviews with the team
_notes at interviews, sketches of space layouts,
etc.
Let’s get started!

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Team spirit
Draw your team: who are you?
What skills? What are you curious about?
Unexpected knowledge:
Favourite drink? Favourite band? Pick 1 thing to
share with your team
Set up your design
space

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Set up your design
space
Set up your design
space

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Set up your space
Write your challenge on
a poster: How might we
inspire users in new ways
in the library?
Inspiration
Research

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Research for Design Thinking might
be different than you have
traditionally thought about research
The goal of
the inspiration research is to
inspire design ideas

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Inspiration Research Methods
Your prework: find
inspriation outside
libraries

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1. Tell stories
2. Find themes and insights
3. HMW
4. Brainstorm
5. Prototyping
Stories make it easier to remember what we have learned
Thinking out loud together
Go back to your notes and pictures. Take turns and talk
about what you experienced: what did you see, what
surprised you etc.

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Details for a story:
_location details: Where did you go and how does it
connect with your challenge topic?
_interesting stories: What was the most memorable or
surprising part of the visit? How did the experience give
you a fresh perspective on your challenge?
_include images from your documentation
_capture the information in small, or
bite-sized, pieces (e.g. post it notes)
_display your notes in your design
space

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EXAMPLE
GENIUS BAR I APPLE STORE

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GENIUS BAR I APPLE STORE
GENIUS BAR I APPLE STORE

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GENIUS BAR I APPLE STORE
GENIUS BAR I APPLE STORE

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Your turn:
Download

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1. Tell stories
2. Find themes and insights
3. HMW
4. Brainstorm
5. Prototyping
Identify Patterns
Which ideas are related
to each other?
How are they related?
Name their relationship.

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_cluster post-its that reveal patterns
_create cluster titles

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Turn themes into insights
Turn themes into insights

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Not an insight:
The users don’t know enough
about our electronic ressources
Insight:
People need help with the
electronic ressources available at
the library, but are intimidated by
the staff behind the IT help desk

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Your turn:
Find themes
Identify patterns
Find insights
Revisit your design
challenge
Could you make it more specific?
Who is the target group
Is the solution already given?
Are you curious about it? How exciting is it?

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You have identified your topic, but
now you will get more specific
Define the user group
_focus on the user’s issues not yours
_focus on behaviors not demographics
_(e.g. children who are not experiencing play at school)

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1. Tell stories
2. Find themes and insights
3. HMW
4. Brainstorm
5. Prototyping
Great brainstorms require
great questions

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How Might We questions are
perfect prompts to get
brainstorms started
Remember: develop the
right-sized questions
_Not too broad
_Not too narrow (no solutions in the questions)
_They are prompts you can respond to

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Turn insights into
How Might We questions
How might we ____(do something)
in order to ___(fulfill this need)___
for ___(this group of patrons)___?

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Question examples
Too broad: How might we encourage play in the library?
Too narrow: How might we encourage children to play
with costumes in the library?
Just right: How might we introduce more play at library
events for children who may not be experiencing it at
school?
Now
1.Silent thinking alone: based on your insights: what are
the most interesting HMW-questions for you?
2.Make questions: generate as many HMW-questions as
you can. You will not use all of them. Go for quantity!

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Lunch

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Afternoon
The afternoon
+ Tools and methods from the morning
+ Revisit HMW
+ Move to the ideation phase
+ Brainstorm and prototype
+ Test with users
+ Evaluate and reflect on how to apply this
approach in your own projects

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10 minutes
Revisit HMW-questions
Pick 1: think about: is this a
problem for the users?
Pick a juicy one!!
1. Tell stories
2. Find themes and insights
3. HMW
4. Brainstorm
5. Prototyping

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30 circles
Going from research and overall
themes to tangible design ideas!

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BRAINSTORM1. DEFER JUDGEMENT
BRAINSTORM2. ENCOURAGE WILD IDEAS

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BRAINSTORM3. BUILD ON THE IDEAS OF OTHERS
BRAINSTORM4. STAY FOCUSED ON THE TOPIC

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BRAINSTORM5. ONE CONVERSATION AT A TIME
BRAINSTORM6. BE VISUAL

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BRAINSTORM7. GO FOR QUANTITY

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Your turn:
Write the HMW-question
Make sure it is a juicy questions that
your team wants to explore
Brainstorm
Brainstorm voting
_Cluster your ideas into
concepts/themes
_Use stickers to create heat maps
_Each person gets 3 votes
_Which ideas are getting the most
energy?

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1. Tell stories
2. Find themes and insights
3. HMW
4. Brainstorm
5. Prototyping
Prototyping

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Prototype
An early model of a possible design
idea
Physical model
Scenario
Roleplaying

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PROTOTYPE
PROTOTYPE

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PROTOTYPE
PROTOTYPE

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Prototypes are valuable
because they :
_help people imagine the future
_are cost efficient
_help you learn more about your users
Prototypes are best when
they are cheap and un-finished

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Your turn:
What and how to build?: 10
minutes
Build: 30 minutes
15.10: Photo shoot + Coffee
break!
Coffe break until
15.40

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TIPS BEFORE TEST
What do you want to learn
Find out how to make an
introduction
Think about roles
Respect their input
Note what you learn
Ask before taking pictures
Test with users
Ask them to think out loud
What is your first thought when you see this idea?
Observe while you test you prototype: do they do
something that surprises us?
Use the worksheet!

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Debriefing until 16.50!!

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You made it!
Sharing
Homework
Join us!
Sharing
2 minute pitch:
What was the HMW in your team?
Present the prototype
What feedback did you get?

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Take aways
5 minutes to think about the most important take away
from the workshop (Design thinking related: could be tools,
methods, mindset, something to try out when you get back)
Pick 3
Short video to document – you have 2 minutes to do this!
Homework
1 thing you have tried out
The design challenge you want to explore
Your plan for the design process so far
Pictures and reflections
We will send you all a template!!

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Share your stories
#designthinkingforlibraries
Join us
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