1. How You Can Be
Successful in
Social Media in
10 Minutes per Day
www.linkedin.com/kevinferrasciomalley
• twitter.com/kfom • 503-567-9650 • kevin@1stScreenMobile.com
Thursday, April 3, 2014
2. 2
Kevin Ferrrasci OʼMalley • kevin@mymemberbenefit.com
twitter.com/kfom • 503-567-8650
1) Business to Business ?
(b2b)
2) Business to Consumer ?
(b2c)
Thursday, April 3, 2014
4. 4
Yes, Marketing via the Social Web
is sometimes going to make us all
feel like Homer Simpson ?
Thursday, April 3, 2014
5. 5
“If the young man tells his date how
handsome, smart and successful he
is — that's advertising.
Thursday, April 3, 2014
6. 6
“If the young man tells his date how
handsome, smart and successful he
is — that's advertising.
If someone else tells the young
woman how handsome, smart and
successful her date is — that's public
relations.
Thursday, April 3, 2014
7. 7
“If the young man tells his date how
handsome, smart and successful he
is — that's advertising.
If someone else tells the young
woman how handsome, smart and
successful her date is — that's public
relations.
"If a young man tells his date she's
intelligent, looks lovely, and is a
great conversationalist, he's saying
the right things to the right person,
at the right time and
that's marketing.”
S.H. Simmons
Thursday, April 3, 2014
8. 8
“If the young man tells his date how
handsome, smart and successful he
is — that's advertising.
If someone else tells the young
woman how handsome, smart and
successful her date is — that's public
relations.
"If a young man tells his date she's
intelligent, looks lovely, and is a
great conversationalist, he's saying
the right things to the right person,
at the right time and
that's marketing.”
S.H. Simmons
Takeaway#1
Thursday, April 3, 2014
16. 16
Step #1 Social Media Success
“Identify”
Who’s Your Target
“Customer” ?
Everyone vs SomeOne
Shotgun vs Rifle
Customer or Person
Thursday, April 3, 2014
17. 17
Step 1: IDENTIFY
Goal is to ask questions to get
a robust profile on each customer type
Who is the target Audience/Customer?
a) Rank Current Customers by Profitability -
decide who you want to “Clone”
b) What lapsed customers can we reactivate
c) New potential customer type (s)
Describe them as completely as possible.
Demographics ? Attitudes? Aspirations ?
What do we know about them ?
Why are they’re buying ?
Thursday, April 3, 2014
18. 1) Community
(Who do you want to Attract?)
+
2) Good Content
(RUIF: Relevant, Useful, Interesting, Fun)
-->
3) Conversation/two-way (?’s)
-->
4) Connection (Human to Human)
=
5) $$‘s Customers/Commerce
Social Marketing Success Model: 4 C’s
Takeaway#2
Thursday, April 3, 2014