A presentation by Michelle Fortin, A/ADM, SSC and Elizabeth Tromp, A/CFO at SSC

1. Shared Services Canada:
Delivering Public Sector Innovation
Presentation to the Information Technology Infrastructure
Roundtable
December 8, 2014
Michel Fortin, Acting Senior Assistant Deputy Minister, Transformation,
Service Strategy and Design, and
Elizabeth Tromp, Acting Senior Assistant Deputy Minister, Corporate Services
and Chief Financial Officer, and Chair of the Procurement Benchmarks
Advisory Committee

2. Citizens’ Evolving Expectations
Shared Services Canada (SSC) is supporting the Government of
Canada (GC) in responding to Canadian’s evolving expectations
for a modern, responsive and accessible Government.
To achieve this, SSC is in active collaboration with its federal
partners and clients through:
 Canada Digital 150;
 Web Renewal Initiative; and
 Open Government/Open Data (data.gc.ca).
2
A modern, responsive and accessible government

3. Linking Innovation to Expectations
The Government of Canada is focused on innovative services to
both Canadians and public servants as:
 Canadians expect improved services that are easily accessible and that
are conveniently and innovatively delivered by an efficient and modern
government; and
 public servants want a modern, innovative workplace that empowers
them to work smarter and to be more responsive to the needs to
Canadians.
3

4. What Innovation is… @ SSC*
4
“It is about new ideas that must be practical, sustainable
and add value.”
“Centres around the question of how do we create wealth
and develop wealth in Canada.”
“It is about the generation of new ideas and how those
ideas are linked to government needs, economic
prosperity, wealth of nations, gross domestic product
growth and overall productivity of nations.”
* Source: AGORA and session with the COO – May 2014

5. Innovation as Part of Our Business
Success depends on SSC’s ability to harness innovation to achieve
better service and better value for money, including:
 involving the private sector earlier on and in an ongoing, substantive
dialogue on the GC’s long-term IT transformation agenda, emerging
technologies and first-use technologies;
 exploring new, more agile procurement vehicles;
 encouraging private-sector innovation via government procurement
(e.g. “Try and Buy”); and
 looking to deliver more projects via public-private partnerships that
facilitate parallelism in execution.
5
Challenging the notion that the GC has to do everything

6. SSC and Innovation – Potential Options
6
“Pilot-to-Enterprise” Procurement
Process
Could include:
• A focus on innovative solutions that are
commercially available, but not yet proven
in large-scale implementation
• Small-scale pilot testing phases to validate
technologies
• Incremental scale up to enterprise-wide,
and potentially government-wide, solutions
• Explore new technological solutions to
meet current and anticipated SSC
operational requirements
Building on BCIP
Could include:
• Adapted model from the Build in Canada
Innovation Program (BCIP) to better align
with the Information and Communications
Technology industry
• Introducing innovative products and
services to the federal government
Partner with CANARIE
Could include:
• Collaborating with CANARIE to further
R&D in priority technology areas according
to SSC transformation initiatives

7. Discussion Items
1. How can SSC find and source innovative products and
services in an efficient and effective manner?
2. How do SSC innovation options align with industry
expectations?
3. How do we create a win-win strategy for SSC and the
industry?
7