The document discusses moving beyond traditional key performance indicators (KPIs) and objectives and key results (OKRs) by "measuring from below" and gaining perspectives from different levels of an organization. It advocates using feedforward thinking to look at assumptions and base KPIs on leading indicators rather than past results. The document also recommends probing the future through hypotheses-driven small experiments to test assumptions about what may happen.

1. @JuttaEckstein | @johnabuck
1
@AgileBossaNova | agilebossanova.org 1
Jutta Eckstein | @juttaeckstein
John Buck | @johnabuck
http://agilebossanova.org
@AgileBossaNova | #agilebossanova
Beyond KPIs and OKRs:
How “measuring from below” enables
innovation and true effectiveness
Company-wide Agility with BOSSA nova
http://tinyurl.com/AgileBossaNova

2. @JuttaEckstein | @johnabuck
2
@AgileBossaNova | agilebossanova.org

3. @JuttaEckstein | @johnabuck
3
@AgileBossaNova | agilebossanova.org
What? Challenges

4. @JuttaEckstein | @johnabuck
4
@AgileBossaNova | agilebossanova.org
Feedforward
Source:
https://chemicalengineeringworld.com/feed-back-and-feed-forward-control/

5. @JuttaEckstein | @johnabuck
5
@AgileBossaNova | agilebossanova.org

6. @JuttaEckstein | @johnabuck
6
@AgileBossaNova | agilebossanova.org
Feedback & Feedforward
◼ Gives you good reliable data but using these data makes the assumption that
conditions stay just as they were in the past
◼ Here’s an exercise, you can try:
– Ask your customer to draw a picture of the future (this calls on the intuition about the
future)
– Debrief & discuss the picture with the customer!

7. @JuttaEckstein | @johnabuck
7
@AgileBossaNova | agilebossanova.org
Predicting the Future
◼ Predictions are rarely accurate, thus, you need to be ready to adjust your
forecast.
◼ The more perspectives are going into the prediction, the less likely it is
completely off.
◼ Perspectives from below are not for verification & refinement but for making
disagreements & tensions transparent.

8. @JuttaEckstein | @johnabuck
8
@AgileBossaNova | agilebossanova.org
Probing Your Future
◼ Probes are defined by small, safe-to-fail experiments based on hypotheses
derived from reflection on the current situation as well as on theory.

9. @JuttaEckstein | @johnabuck
9
@AgileBossaNova | agilebossanova.org
The setting where it’s
generally easiest to
predict the future!

10. @JuttaEckstein | @johnabuck
10
@AgileBossaNova | agilebossanova.org
Hypothesis & Experiments
◼ The hypothesis
– Should be an assumption about what we expect will happen
◼ The experiment(s):
– Its purpose is to test your assumption stated in the hypothesis
– Pre- and post-measure for comparing results
– Checking your future model requires checking on your leading indicators

11. @JuttaEckstein | @johnabuck
11
@AgileBossaNova | agilebossanova.org
Looking Back on the Future
◼ KPIs are often based on the belief that the future will be the same as the past.
◼ Feedforward thinking helps you look at your assumptions and and base your
KPIs on leading indicators not past results.
◼ Probe the future through reflection, hypotheses, and safe-to-fail experiments.

12. @JuttaEckstein | @johnabuck
12
@AgileBossaNova | agilebossanova.org
Thank you so much and… Stay in Touch:
Jutta Eckstein | @juttaeckstein
John Buck | @johnabuck
http://agilebossanova.org
@AgileBossaNova | #agilebossanova
Company-wide Agility with BOSSA nova
http://tinyurl.com/AgileBossaNova