Teleperformance

Greater Salt Lake City Area United States

Consulting / Advisory

Seasoned Executive in Customer Experience Management and Contact Center Operations. MBA Degree with Emphasis in Management. For the past 12+ years, I’ve worked with over 150 organizations and government entities around the globe developing and executing strategies to measure and improve process quality, contact center efficiencies, customer engagement (voice, chat, email, social media, text message, messaging), customer retention, accounting practices, share of wallet and word of mouth marketing. These initiatives are aimed at increasing investment ROI by reducing operational costs while improving customer satisfaction scores and customer retention levels.