SlideShare uma empresa Scribd logo
1 de 25
A Practical Guide

JWL Consulting

1
 Slideshare.net/judithlindenau/

 Email

me: judith@judithlindenau.com
 Phone: 231-715-1416

JWL Consulting

2
1.

Gets the work done
(mission
accomplished)

2.

Does no harm

3.

Creates good will

JWL Consulting

3
 1.

Flawless
management

 2.

Create efficiency

 3.

Extend Respect

 4.

Anticipate the
pitfalls

JWL Consulting

4
JWL Consulting

5
TRUST

RESPECT

JWL Consulting

6
 Adopt

a clear, memorable vision statement
 Protect and honor the resource of time
 Define ALL roles and responsibilities
clearly
 Practice conflict avoidance

JWL Consulting

7
Death By
Meeting


Our meetings are
held to discuss
many problems
which would never
arise if we held
fewer meetings”—
Ashleigh Brilliant

JWL Consulting

8
MEETING PREPARATION
Good Meetings are three-fourths
preparation and one-fourth
theater.”—from Gail Godwin

JWL Consulting

9
 Meeting

Management
(handout)

 Control

of Meeting

• Identify expected

Timed Agendas
Proposed Motions

•

Roberts Rules

•

Advanced Preparation

•

Materials
Approve the Agenda

•

results from meeting
All persons speak
Limit length of remarks
Repeat motions before
voting
Chairman controls
meeting

JWL Consulting

10
 Position

Descriptions
for individuals
 Task descriptions for
Committees and Work
Groups
 Clear Description of
expected results and
time frames
 Always appoint a
single person
responsible

 “To

Do” list at the end
of the meeting
minutes
 Responsibility Flow
Chart
 Process, not results

JWL Consulting

11
All Volunteers and Staff

 Position Title
 Reports to?
 Goal or purpose of position
 Major responsibilities
 Time commitment
 Work hours
 Qualifications (skills, personal, commitment
 Work location
 Date of position design or re-design

level)

*Worksheet Available

JWL Consulting

12
Public Request

In Writing

Staff Receives

Committee Reviews and Recommends Action to Board

Board Reviews and Recommends Action

Budget

Implementation
JWL Consulting

13
 Be

Transparent
 Educate in Advance
(Hold a rehearsal)
 Clearly Define
Outcomes
 Paper Trail
 No Surprises for
Anyone
 Clear policies (Conflict
of Interest)
JWL Consulting

14
 Single

Action
 10-12 words
 Place everywhere
 A slogan
 For internal use
 Guides allocation of
resources

JWL Consulting

15
 1.

Define roles and goals
 2. Show respect
• Start, end on time
• Recognize and Thank

• Inform and follow up
• Solicit opinions from everyone

JWL Consulting

16
 Minutae

 Overlong

meetings
 Micro management
 Reinventing
governance
 Un-educated
participants
 Poor meeting
preparation

JWL Consulting

17
 1.

Know the rules
 2. Keep a low profile
 3. Understand areas of liability and
vulnerability
 4. Build a trained volunteer corps

JWL Consulting

18
JWL Consulting

19
 Volunteers

have
ideas, strategies,
knowledge
 Staff are the
implementers, the
budget planners, the
consistency of
operations
 Keep

a low profile!
JWL Consulting

20
JWL Consulting

21
 Topics

• Basic operations
• Financial reports
• Responsibilities/
• Expectations

• Acronyms and jargon
• Annual Calendar

JWL Consulting

22
All Volunteers and Staff

 Position Title
 Reports to?
 Goal or purpose of position
 Major responsibilities
 Time commitment
 Work hours
 Qualifications (skills, personal, commitment
 Work location
 Date of position design or re-design

level)

*Worksheet Available

JWL Consulting

23
Task

Responsibility

Sets Board Meeting Agenda
Research Agenda Topics, compile meeting information
Association Spokesperson
Signs Checks for unbudgeted items
Recruits new Board Members
Staff performance evaluations

Produces first draft of budget
Oversees committee work
Liaison to Committees

JWL Consulting

24
Builds Strong Teams

JWL Consulting

25

Mais conteúdo relacionado

Mais procurados

Attributes of successful collaboration
Attributes of successful collaborationAttributes of successful collaboration
Attributes of successful collaboration
Michael Nanfito
 
Decision Quality Tools and Techniques
Decision Quality Tools and TechniquesDecision Quality Tools and Techniques
Decision Quality Tools and Techniques
fadinajdi
 
Collab Comm+For+Soc+Chg+Intro.Rev+July+2008
Collab Comm+For+Soc+Chg+Intro.Rev+July+2008Collab Comm+For+Soc+Chg+Intro.Rev+July+2008
Collab Comm+For+Soc+Chg+Intro.Rev+July+2008
UC Santa Cruz
 
Symposium 2016 : Workshop 104 Brain and Leadership
Symposium 2016 : Workshop 104 Brain and LeadershipSymposium 2016 : Workshop 104 Brain and Leadership
Symposium 2016 : Workshop 104 Brain and Leadership
PMI-Montréal
 
Reliability Division Webinar Series - Innovation: Quality for Tomorrow
Reliability Division Webinar Series -  Innovation: Quality for TomorrowReliability Division Webinar Series -  Innovation: Quality for Tomorrow
Reliability Division Webinar Series - Innovation: Quality for Tomorrow
ASQ Reliability Division
 
Charettes lecture rev a
Charettes lecture rev aCharettes lecture rev a
Charettes lecture rev a
anguscharette
 

Mais procurados (19)

Tools and Techniques for Project Management
Tools and Techniques for Project Management Tools and Techniques for Project Management
Tools and Techniques for Project Management
 
Pmiuk feb 2020 webinar stakeholder engagement for infrastructure projects
Pmiuk feb 2020 webinar   stakeholder engagement for infrastructure projectsPmiuk feb 2020 webinar   stakeholder engagement for infrastructure projects
Pmiuk feb 2020 webinar stakeholder engagement for infrastructure projects
 
Attributes of successful collaboration
Attributes of successful collaborationAttributes of successful collaboration
Attributes of successful collaboration
 
Session II
Session IISession II
Session II
 
Executive Meeting Checklist
Executive Meeting ChecklistExecutive Meeting Checklist
Executive Meeting Checklist
 
12 Rules of Engagement for Strategic Meetings and Retreats
12 Rules of Engagement for Strategic Meetings and Retreats12 Rules of Engagement for Strategic Meetings and Retreats
12 Rules of Engagement for Strategic Meetings and Retreats
 
Decision Quality Tools and Techniques
Decision Quality Tools and TechniquesDecision Quality Tools and Techniques
Decision Quality Tools and Techniques
 
Undertaking a governance effectiveness review
Undertaking a governance effectiveness reviewUndertaking a governance effectiveness review
Undertaking a governance effectiveness review
 
Collab Comm+For+Soc+Chg+Intro.Rev+July+2008
Collab Comm+For+Soc+Chg+Intro.Rev+July+2008Collab Comm+For+Soc+Chg+Intro.Rev+July+2008
Collab Comm+For+Soc+Chg+Intro.Rev+July+2008
 
SCARF Augmented Stakeholder Analysis
SCARF Augmented Stakeholder Analysis SCARF Augmented Stakeholder Analysis
SCARF Augmented Stakeholder Analysis
 
Help Me I Need a Life! by Jeannette Fitzwater
Help Me I Need a Life! by Jeannette FitzwaterHelp Me I Need a Life! by Jeannette Fitzwater
Help Me I Need a Life! by Jeannette Fitzwater
 
Cto summit 2014 what every cx o should know
Cto summit 2014   what every cx o should knowCto summit 2014   what every cx o should know
Cto summit 2014 what every cx o should know
 
Project MGMT
Project MGMTProject MGMT
Project MGMT
 
Symposium 2016 : Workshop 104 Brain and Leadership
Symposium 2016 : Workshop 104 Brain and LeadershipSymposium 2016 : Workshop 104 Brain and Leadership
Symposium 2016 : Workshop 104 Brain and Leadership
 
Reliability Division Webinar Series - Innovation: Quality for Tomorrow
Reliability Division Webinar Series -  Innovation: Quality for TomorrowReliability Division Webinar Series -  Innovation: Quality for Tomorrow
Reliability Division Webinar Series - Innovation: Quality for Tomorrow
 
Module 09 demos and retrospectives gla
Module 09   demos and retrospectives glaModule 09   demos and retrospectives gla
Module 09 demos and retrospectives gla
 
Charettes lecture rev a
Charettes lecture rev aCharettes lecture rev a
Charettes lecture rev a
 
Meetings
MeetingsMeetings
Meetings
 
Flipped Meetings
Flipped MeetingsFlipped Meetings
Flipped Meetings
 

Semelhante a Staff and volunteer relationships

Level up governance presentation dave litwiller - march 2013
Level up governance presentation   dave litwiller - march 2013Level up governance presentation   dave litwiller - march 2013
Level up governance presentation dave litwiller - march 2013
Dave Litwiller
 
Transformation module 2 detailing behaviour 4 feb 16
Transformation module 2 detailing behaviour 4 feb 16Transformation module 2 detailing behaviour 4 feb 16
Transformation module 2 detailing behaviour 4 feb 16
Ghazali Md. Noor
 
Charleston conference 2011 business cases for new service development in rese...
Charleston conference 2011 business cases for new service development in rese...Charleston conference 2011 business cases for new service development in rese...
Charleston conference 2011 business cases for new service development in rese...
cfhunter
 
1 eqs higheqleadereffectivese_2
1 eqs higheqleadereffectivese_21 eqs higheqleadereffectivese_2
1 eqs higheqleadereffectivese_2
Sudhir Singh
 
Basic management skills
Basic management skillsBasic management skills
Basic management skills
JWL Associates
 

Semelhante a Staff and volunteer relationships (20)

Introduction to governance presentation communitech - dave litwiller - jan ...
Introduction to governance presentation   communitech - dave litwiller - jan ...Introduction to governance presentation   communitech - dave litwiller - jan ...
Introduction to governance presentation communitech - dave litwiller - jan ...
 
10 questions every proposal should answer
10 questions every proposal should answer10 questions every proposal should answer
10 questions every proposal should answer
 
Level up governance presentation dave litwiller - march 2013
Level up governance presentation   dave litwiller - march 2013Level up governance presentation   dave litwiller - march 2013
Level up governance presentation dave litwiller - march 2013
 
Effective Meetings
Effective MeetingsEffective Meetings
Effective Meetings
 
GI OKR Training en 20190312
GI OKR Training en 20190312GI OKR Training en 20190312
GI OKR Training en 20190312
 
Internal Consulting Skills
Internal Consulting SkillsInternal Consulting Skills
Internal Consulting Skills
 
Adjusting Course During a Pandemic: Strategies for Tech and Standards Orgs Po...
Adjusting Course During a Pandemic: Strategies for Tech and Standards Orgs Po...Adjusting Course During a Pandemic: Strategies for Tech and Standards Orgs Po...
Adjusting Course During a Pandemic: Strategies for Tech and Standards Orgs Po...
 
Slides at national conference for the community and charity sector 2012
Slides at national conference for the community and charity sector 2012Slides at national conference for the community and charity sector 2012
Slides at national conference for the community and charity sector 2012
 
Practical Steps to a Balanced Work Life
Practical Steps to a Balanced Work LifePractical Steps to a Balanced Work Life
Practical Steps to a Balanced Work Life
 
Top 5 People Development Focus Areas for Corporates in 2014
Top 5 People Development Focus Areas for Corporates in 2014Top 5 People Development Focus Areas for Corporates in 2014
Top 5 People Development Focus Areas for Corporates in 2014
 
Transformation module 2 detailing behaviour 4 feb 16
Transformation module 2 detailing behaviour 4 feb 16Transformation module 2 detailing behaviour 4 feb 16
Transformation module 2 detailing behaviour 4 feb 16
 
10 Questions every proposal should answer.pdf
10  Questions every proposal should answer.pdf10  Questions every proposal should answer.pdf
10 Questions every proposal should answer.pdf
 
Effective Meetings
Effective MeetingsEffective Meetings
Effective Meetings
 
Tqpi integrated performance mgmt model overview
Tqpi integrated performance mgmt model overviewTqpi integrated performance mgmt model overview
Tqpi integrated performance mgmt model overview
 
2015-09-29 Creating a High Performing Strategic Thinking Board
2015-09-29 Creating a High Performing Strategic Thinking Board2015-09-29 Creating a High Performing Strategic Thinking Board
2015-09-29 Creating a High Performing Strategic Thinking Board
 
Charleston conference 2011 business cases for new service development in rese...
Charleston conference 2011 business cases for new service development in rese...Charleston conference 2011 business cases for new service development in rese...
Charleston conference 2011 business cases for new service development in rese...
 
Campus To Corporate
Campus To CorporateCampus To Corporate
Campus To Corporate
 
leadership core challenges & successes
leadership core challenges & successesleadership core challenges & successes
leadership core challenges & successes
 
1 eqs higheqleadereffectivese_2
1 eqs higheqleadereffectivese_21 eqs higheqleadereffectivese_2
1 eqs higheqleadereffectivese_2
 
Basic management skills
Basic management skillsBasic management skills
Basic management skills
 

Mais de JWL Associates

Las cruces first planning sessions
Las cruces first planning sessionsLas cruces first planning sessions
Las cruces first planning sessions
JWL Associates
 
GBBR Leadership Conference "Back of Beyond"
GBBR Leadership Conference "Back of Beyond"GBBR Leadership Conference "Back of Beyond"
GBBR Leadership Conference "Back of Beyond"
JWL Associates
 

Mais de JWL Associates (14)

Las cruces first planning sessions
Las cruces first planning sessionsLas cruces first planning sessions
Las cruces first planning sessions
 
Attracting and retaining volunteers
Attracting and retaining volunteersAttracting and retaining volunteers
Attracting and retaining volunteers
 
Board capacity audit
Board capacity auditBoard capacity audit
Board capacity audit
 
Gbbr org develop & planning sessions
Gbbr org develop & planning sessionsGbbr org develop & planning sessions
Gbbr org develop & planning sessions
 
GBBR Leadership Conference "Back of Beyond"
GBBR Leadership Conference "Back of Beyond"GBBR Leadership Conference "Back of Beyond"
GBBR Leadership Conference "Back of Beyond"
 
Survival
SurvivalSurvival
Survival
 
Time management, efficient work skills
Time management, efficient work skillsTime management, efficient work skills
Time management, efficient work skills
 
Collin County, Texas, Leadership and Planning
Collin County, Texas, Leadership and PlanningCollin County, Texas, Leadership and Planning
Collin County, Texas, Leadership and Planning
 
Social Marketing for Realtors
Social Marketing for RealtorsSocial Marketing for Realtors
Social Marketing for Realtors
 
Succession Planning
Succession PlanningSuccession Planning
Succession Planning
 
Productive Meetings
Productive MeetingsProductive Meetings
Productive Meetings
 
Best Practices for Realtor Associations 2009
Best Practices for Realtor Associations 2009Best Practices for Realtor Associations 2009
Best Practices for Realtor Associations 2009
 
Board Staff Relationships Conservation
Board Staff Relationships ConservationBoard Staff Relationships Conservation
Board Staff Relationships Conservation
 
Doing More With Less
Doing More With LessDoing More With Less
Doing More With Less
 

Último

Making and Justifying Mathematical Decisions.pdf
Making and Justifying Mathematical Decisions.pdfMaking and Justifying Mathematical Decisions.pdf
Making and Justifying Mathematical Decisions.pdf
Chris Hunter
 
Activity 01 - Artificial Culture (1).pdf
Activity 01 - Artificial Culture (1).pdfActivity 01 - Artificial Culture (1).pdf
Activity 01 - Artificial Culture (1).pdf
ciinovamais
 
1029 - Danh muc Sach Giao Khoa 10 . pdf
1029 -  Danh muc Sach Giao Khoa 10 . pdf1029 -  Danh muc Sach Giao Khoa 10 . pdf
1029 - Danh muc Sach Giao Khoa 10 . pdf
QucHHunhnh
 
The basics of sentences session 2pptx copy.pptx
The basics of sentences session 2pptx copy.pptxThe basics of sentences session 2pptx copy.pptx
The basics of sentences session 2pptx copy.pptx
heathfieldcps1
 
The basics of sentences session 3pptx.pptx
The basics of sentences session 3pptx.pptxThe basics of sentences session 3pptx.pptx
The basics of sentences session 3pptx.pptx
heathfieldcps1
 
Seal of Good Local Governance (SGLG) 2024Final.pptx
Seal of Good Local Governance (SGLG) 2024Final.pptxSeal of Good Local Governance (SGLG) 2024Final.pptx
Seal of Good Local Governance (SGLG) 2024Final.pptx
negromaestrong
 

Último (20)

Making and Justifying Mathematical Decisions.pdf
Making and Justifying Mathematical Decisions.pdfMaking and Justifying Mathematical Decisions.pdf
Making and Justifying Mathematical Decisions.pdf
 
Unit-IV; Professional Sales Representative (PSR).pptx
Unit-IV; Professional Sales Representative (PSR).pptxUnit-IV; Professional Sales Representative (PSR).pptx
Unit-IV; Professional Sales Representative (PSR).pptx
 
microwave assisted reaction. General introduction
microwave assisted reaction. General introductionmicrowave assisted reaction. General introduction
microwave assisted reaction. General introduction
 
Activity 01 - Artificial Culture (1).pdf
Activity 01 - Artificial Culture (1).pdfActivity 01 - Artificial Culture (1).pdf
Activity 01 - Artificial Culture (1).pdf
 
ICT Role in 21st Century Education & its Challenges.pptx
ICT Role in 21st Century Education & its Challenges.pptxICT Role in 21st Century Education & its Challenges.pptx
ICT Role in 21st Century Education & its Challenges.pptx
 
General Principles of Intellectual Property: Concepts of Intellectual Proper...
General Principles of Intellectual Property: Concepts of Intellectual  Proper...General Principles of Intellectual Property: Concepts of Intellectual  Proper...
General Principles of Intellectual Property: Concepts of Intellectual Proper...
 
On National Teacher Day, meet the 2024-25 Kenan Fellows
On National Teacher Day, meet the 2024-25 Kenan FellowsOn National Teacher Day, meet the 2024-25 Kenan Fellows
On National Teacher Day, meet the 2024-25 Kenan Fellows
 
Measures of Dispersion and Variability: Range, QD, AD and SD
Measures of Dispersion and Variability: Range, QD, AD and SDMeasures of Dispersion and Variability: Range, QD, AD and SD
Measures of Dispersion and Variability: Range, QD, AD and SD
 
Unit-IV- Pharma. Marketing Channels.pptx
Unit-IV- Pharma. Marketing Channels.pptxUnit-IV- Pharma. Marketing Channels.pptx
Unit-IV- Pharma. Marketing Channels.pptx
 
1029 - Danh muc Sach Giao Khoa 10 . pdf
1029 -  Danh muc Sach Giao Khoa 10 . pdf1029 -  Danh muc Sach Giao Khoa 10 . pdf
1029 - Danh muc Sach Giao Khoa 10 . pdf
 
PROCESS RECORDING FORMAT.docx
PROCESS      RECORDING        FORMAT.docxPROCESS      RECORDING        FORMAT.docx
PROCESS RECORDING FORMAT.docx
 
Python Notes for mca i year students osmania university.docx
Python Notes for mca i year students osmania university.docxPython Notes for mca i year students osmania university.docx
Python Notes for mca i year students osmania university.docx
 
ICT role in 21st century education and it's challenges.
ICT role in 21st century education and it's challenges.ICT role in 21st century education and it's challenges.
ICT role in 21st century education and it's challenges.
 
Mehran University Newsletter Vol-X, Issue-I, 2024
Mehran University Newsletter Vol-X, Issue-I, 2024Mehran University Newsletter Vol-X, Issue-I, 2024
Mehran University Newsletter Vol-X, Issue-I, 2024
 
The basics of sentences session 2pptx copy.pptx
The basics of sentences session 2pptx copy.pptxThe basics of sentences session 2pptx copy.pptx
The basics of sentences session 2pptx copy.pptx
 
2024-NATIONAL-LEARNING-CAMP-AND-OTHER.pptx
2024-NATIONAL-LEARNING-CAMP-AND-OTHER.pptx2024-NATIONAL-LEARNING-CAMP-AND-OTHER.pptx
2024-NATIONAL-LEARNING-CAMP-AND-OTHER.pptx
 
Application orientated numerical on hev.ppt
Application orientated numerical on hev.pptApplication orientated numerical on hev.ppt
Application orientated numerical on hev.ppt
 
The basics of sentences session 3pptx.pptx
The basics of sentences session 3pptx.pptxThe basics of sentences session 3pptx.pptx
The basics of sentences session 3pptx.pptx
 
Seal of Good Local Governance (SGLG) 2024Final.pptx
Seal of Good Local Governance (SGLG) 2024Final.pptxSeal of Good Local Governance (SGLG) 2024Final.pptx
Seal of Good Local Governance (SGLG) 2024Final.pptx
 
Basic Civil Engineering first year Notes- Chapter 4 Building.pptx
Basic Civil Engineering first year Notes- Chapter 4 Building.pptxBasic Civil Engineering first year Notes- Chapter 4 Building.pptx
Basic Civil Engineering first year Notes- Chapter 4 Building.pptx
 

Staff and volunteer relationships

  • 1. A Practical Guide JWL Consulting 1
  • 2.  Slideshare.net/judithlindenau/  Email me: judith@judithlindenau.com  Phone: 231-715-1416 JWL Consulting 2
  • 3. 1. Gets the work done (mission accomplished) 2. Does no harm 3. Creates good will JWL Consulting 3
  • 4.  1. Flawless management  2. Create efficiency  3. Extend Respect  4. Anticipate the pitfalls JWL Consulting 4
  • 7.  Adopt a clear, memorable vision statement  Protect and honor the resource of time  Define ALL roles and responsibilities clearly  Practice conflict avoidance JWL Consulting 7
  • 8. Death By Meeting  Our meetings are held to discuss many problems which would never arise if we held fewer meetings”— Ashleigh Brilliant JWL Consulting 8
  • 9. MEETING PREPARATION Good Meetings are three-fourths preparation and one-fourth theater.”—from Gail Godwin JWL Consulting 9
  • 10.  Meeting Management (handout)  Control of Meeting • Identify expected Timed Agendas Proposed Motions • Roberts Rules • Advanced Preparation • Materials Approve the Agenda • results from meeting All persons speak Limit length of remarks Repeat motions before voting Chairman controls meeting JWL Consulting 10
  • 11.  Position Descriptions for individuals  Task descriptions for Committees and Work Groups  Clear Description of expected results and time frames  Always appoint a single person responsible  “To Do” list at the end of the meeting minutes  Responsibility Flow Chart  Process, not results JWL Consulting 11
  • 12. All Volunteers and Staff  Position Title  Reports to?  Goal or purpose of position  Major responsibilities  Time commitment  Work hours  Qualifications (skills, personal, commitment  Work location  Date of position design or re-design level) *Worksheet Available JWL Consulting 12
  • 13. Public Request In Writing Staff Receives Committee Reviews and Recommends Action to Board Board Reviews and Recommends Action Budget Implementation JWL Consulting 13
  • 14.  Be Transparent  Educate in Advance (Hold a rehearsal)  Clearly Define Outcomes  Paper Trail  No Surprises for Anyone  Clear policies (Conflict of Interest) JWL Consulting 14
  • 15.  Single Action  10-12 words  Place everywhere  A slogan  For internal use  Guides allocation of resources JWL Consulting 15
  • 16.  1. Define roles and goals  2. Show respect • Start, end on time • Recognize and Thank • Inform and follow up • Solicit opinions from everyone JWL Consulting 16
  • 17.  Minutae  Overlong meetings  Micro management  Reinventing governance  Un-educated participants  Poor meeting preparation JWL Consulting 17
  • 18.  1. Know the rules  2. Keep a low profile  3. Understand areas of liability and vulnerability  4. Build a trained volunteer corps JWL Consulting 18
  • 20.  Volunteers have ideas, strategies, knowledge  Staff are the implementers, the budget planners, the consistency of operations  Keep a low profile! JWL Consulting 20
  • 22.  Topics • Basic operations • Financial reports • Responsibilities/ • Expectations • Acronyms and jargon • Annual Calendar JWL Consulting 22
  • 23. All Volunteers and Staff  Position Title  Reports to?  Goal or purpose of position  Major responsibilities  Time commitment  Work hours  Qualifications (skills, personal, commitment  Work location  Date of position design or re-design level) *Worksheet Available JWL Consulting 23
  • 24. Task Responsibility Sets Board Meeting Agenda Research Agenda Topics, compile meeting information Association Spokesperson Signs Checks for unbudgeted items Recruits new Board Members Staff performance evaluations Produces first draft of budget Oversees committee work Liaison to Committees JWL Consulting 24
  • 25. Builds Strong Teams JWL Consulting 25