10. Discretionary ๋น์ฉ
์ต๊ทผ FortuneTM 1000 ํ์ฌ๋ค์ ์กฐ์ฌํ ๊ฒฐ๊ณผ, ์ ๋ฐ์ ์ธ IT ์ง์ถ์ด ์๋
Discretionary ๋น์ฉ์ ๋ํ ํฌ์ ์ฆ๋๊ฐ ์ฌ๋ฌด์์ ์ด์ต๊ณผ ์ง๊ฒฐ๋๊ณ ์์
70%
Operating
existing IT
Lagging2
Leading1
60%
Operating
existing IT
Total IT Spending decomposed in
Discretionary and operations budget
30%
Dedicated
to
Discretionary
40%
Dedicated
to
Discretionary
Percentage deviation of participants IT
spending from industry benchmarks3
Lagging2
Leading1
-5.5%
-17.37%
Global
industry
average
Above
Below
Note:
1
Leading in terms of high growth in profit margin; 2
Lagging in terms of low growth in profit margin
3
The graphic displays the differences (in %) of each industry in comparison to the Gartner Industry Benchmark.
Source: Accenture ASG โBusiness Value Creation through ITโ,
11. ๋น์ฆ๋์ค ๊ฐ์น ์ฆ๋๋ฅผ ์ํ IT ํฌ์
๊ธฐ์กด ๋น์ฆ๋์ค ์ญ๋์ ์ ์งํ๊ธฐ ์ํ Non-discretionary ๋น์ฉ์ ์ต์ํํ๊ณ
์ ๊ฐ๋ ๋น์ฉ์ Discretionary ํฌ์๋ก ํ์ฉํ์ฌ ์ ๊ท ๋น์ฆ๋์ค ์ญ๋์ ๊ฐํํ๋๋ก
์ง์ํจ์ผ๋ก์จ ๋น์ฆ๋์ค ๊ฐ์น ์ฆ๋์ ๊ธฐ์ฌํ ์ ์์
IT Value Discovery
ITSpend
Time
Historical Results of
Strategy
Execution
Initiate IT Value
Strategy
Discretionary - New Business Model
Change Initiatives - ITT
Discretionary โ Optimize Current Model
Discretionary โ Incremental Enhancements
Non Discretionary
Time
Results of
Strategy
Execution
ITSpend
Initiate IT Value
Strategy
Historical
Reduce Non-Discretionary Expenses Invest in Building New Capabilities
12. ์ข๋ ๋น์ฆ๋์ค ๊ฐ์น๊ฐ ๋์ ์์ญ์ ์ด์ ์ ๋์ด Discretionary Cost๋ฅผ
๋ฐฐ๋ถํจ์ผ๋ก์จ ์ ์ฒด์ ์ธ ๋น์ฆ๋์ค ๊ฐ์น ์ฆ๋์ ๊ธฐ์ฌํ ์ ์์
ILLUSTRATIVE
Busines
s Value
IT-Value Creation Levers
Value
through
IT Today
Potential
Value
through
IT
Impact on EPS*
1/2 โ 1 cent
1 โ 5 cents
2 - 50 cents
Note: *Level of contribution of different levers to company value depends on company
situation
Are we optimizing
โBusiness as Usualโ IT
expenditure ?
Are we maximizing the
returns on our IT
investments?
Are we exploiting IT in
areas of greatest
strategic advantage?
CEO/CIO๋ค์ด ์๋ฌธํด์ผ ํ
3๊ฐ์ง ์ง๋ฌธ?3. Create new IT-enabled
business model(s)
2. Optimize current business
model through IT
1. Optimize existing IT function
๋น์ฆ๋์ค ๊ฐ์น ์ฆ๋๋ฅผ ์ํ IT ํฌ์
13. ๊ฒฐ๊ตญ IT ์์ฐ ์ฑ ์ ์ ํ์คํ๋ผ๋ ๊ฒ์ IT ์์ฐ์ ํจ์จ์ ์ผ๋ก ๋ฐฐ๋ถํ์ฌ ๋น์ฆ๋์ค
๊ธฐ์ฌ๋๊ฐ ๋์ ์์ญ์ ์ฐ์ ์ ์ผ๋ก ํฌ์ํ๋๋ก ์ง์ํ ์ ์์ด์ผ ํจ
IT ์์ฐ ์ฑ ์ ์ ํ์คํ
High
Performing
Business
ConsistencyLongevity
Positioning
for the Future
Profitability
Growth
Peer Set
Continued performance over
industry eras and life cycles Reliable and predictable
performance
Greater than expected
returns from investments
Top line
revenue growth
Higher Future
Value (FV) Growth and Level
๋น์ฆ๋์ค ๊ฐ์น๋ฅผ ๋์ด๋ IT ํฌ์์ ๋ชฉ์
14. ์ผ๋ฐ์ ์ผ๋ก IT ์์ฐ ์ฑ ์ ํ์คํ๋ฅผ ์ํ ๊ณํ ์๋ฆฝ์ 1) ๊ทผ๊ฑฐ์๋ฃ ์์ฑ 2) ๋น์
์๋ฆฝ 3) ์์ฐ ์ฑ ์ ๊ณํ ์๋ฆฝ์ 3๋จ๊ณ๋ก ์ด๋ฃจ์ด์ง
IT ์์ฐ ์ฑ ์ ํ์คํ ๋ฐฉ์
Baseline
Development
Baseline
Development
Vision
Creation
Vision
Creation
Budget
Planning
Budget
Planning
โข ์ ๋ณดํ ์์ฐ์ฑ ์ ์ ์ํ ๊ทผ๊ฑฐ ์
๋ฃ๋ฅผ ์์ฑํจ
โข ๋ณดํต ์์ฐ์ฑ ์ ์ ๊ทผ๊ฑฐ์๋ฃ๋ ํ
์ฌ์ IT ๋น์ฉ์ ๋ํ ๋ถ์์ ํตํด
์์ฑํจ
โข IT ๋น์ฉ ๋ถ์์ ๊ด์
-ํ๋ จ๋น, ์ธ๊ฑด๋น, ์ํํธ์จ์ด,
IT ์ธํ๋ผ ๋น์ฉ
-ํ๋ จ ๋ถ์กฑ์ผ๋ก ์ธํ์ฌ ์ถ๊ฐ
๋ก ์์๋๋ ์ธ๊ฑด๋น
-TCO (Total Cost of
Ownership)
โข ์กฐ์ง์ ์ ๋ต์ ์ธ IT ๋น์ ์ ์๋ฆฝ
ํจ
โข ํ์ฌ์ IT ์ด์์ ๋ํ ์ง์ ๋ฟ๋ง
์๋๋ผ ์๋กญ๊ฒ ์ ๋ต์ ์ผ๋ก ์ถ์ง
ํ IT ํ๋์ ๋ํ ์์ฐ ์ฑ ์ ํญ
๋ชฉ ๋์ถ์ ๊ทผ๊ฑฐ๊ฐ ๋จ
โข IT ๋น์ ์๋ฆฝ ๋ฐฉ๋ฒ
-๊ธฐ์ ์ ์์, ์ด์ฌํ, IT ๋น์
์๋ฆฝ ๋ด๋น์๊ฐ์ ์ธํฐ๋ทฐ ๋ฐ
Workshop์ ํตํ์ฌ ์ฐ์ ์
์ ์ฑ ์
โข ์ค์ IT ์์ฐ์ ๊ณํํ๋ ๋จ๊ณ
โข ๊ฐ๋ฅํ ์์ธํ๊ฒ ์์ฑํ์ฌ์ผ ํ์คํ๋
IT ์์ฐ ์ฑ ์ ์ ๊ฒฐ๊ณผ๋ฅผ ์ป์ด๋ผ ์ ์์
โข IT ์์ฐ ์๋ฆฝ ๋ฐฉ๋ฒ
-Process 1 : Project from current
expenses
-Process 2 : Total Cost of
Ownership
-Process 3 : Consider the IT life
cycle
-Process 4 : Benchmarking
-Process 5 : Mission-driven, top-
down planning
19. IT ํฌ์ ํฌํธํด๋ฆฌ์ค ๊ด๋ฆฌ
IT ํฌ์ ํฌํธํด๋ฆฌ์ค ๊ด๋ฆฌ๋ ๋น์ฆ๋์ค ํฌ์ ๊ณํ์ ๊ธฐ๋ฐ์ผ๋ก IT ํฌ์์ ๋ํ ์์์
๊ณต๊ธ๊ณํ์ ์๋ฆฝํ๋ฉฐ, IT ํฌ์์ ๊ฒฐ๊ณผ๋ฅผ ๋น์ฆ๋์ค ์ฑ๊ณผ์ ๋ฐ์ํ๊ธฐ ์ํ ์ Cycle
์ฐจ์์ ๊ด๋ฆฌ์
Resource
Scheduling
Delivery
Management
Implementation
Business
Change
Management
Benefits
Realisation
Do Things Right
Demand Pipeline
Supply /
Demand
Planning
Resource
Planning
Service
Provider
Strategy
Refresh
Investment
Planning
Demand
Sponsor
Do the Right Things
IT Investment
Planning Cycle
Business Investment
Planning Cycle
22. ํฌ์ ํฌํธํด๋ฆฌ์ค์ ๊ธฐ์ค ์๋ฆฝ
๋ํ ํฌ์ ์์ฐ์ ์ ์ ํ ๋ฐฐ๋ถ์ ์ํ ํฌ์ ํฌํธํด๋ฆฌ์ค์ ๊ธฐ์ค์ด ํ์ํ๋ฉฐ, ์ด๋ฅผ
์ํด ๊ฐ ํฌ์ ๋น์ฉ์ Categorizeํ ํ์๊ฐ ์์
Value
Cost
Regulatory
and shared
infrastructure
Keeping the
infrastructure
running
Investment initiatives for
the future
Enhancements to do
business better
Non-Discretionary Discretionary
Can use different
metrics to asses the
โbalanceโ of the
portfolio
Rapid โthrow awayโ (e.g.
market opportunity)
Other Enhancements to
current infrastructure
Regulatory
Fix-on-Fail
Strategic โ R&D
Strategic โ Flagship
Programmes
Tactical - Enabling
Tactical - Sustaining
Medium
Return
Low
Return
Low
Return
Low
Return
High
Return
Medium
Return
ILLUSTRATIVE
23. ๋น์ฆ๋์ค/IT ํตํฉ ๊ณํ ์๋ฆฝ
์ฐ๊ฐ ์ฌ์ ๊ณํ ์๋ฆฝ์ ์ํด ๋น์ฆ๋์ค ์ ๋ต ๋ฟ ์๋๋ผ IT ์์ฒด์ ์ธ ์ ๋ต์ ํตํฉํ
ํ ์ ์ฌ ์ฐจ์์ ์ฐ์ ์์ํ๋ฅผ ํตํด ํ์ ํ๋ ํ๋ก์ธ์ค๊ฐ ํ์ํจ
Business
Change Plan
ITBusiness
Refine
Business
Strategy
Business &
CIO Strategy
Business
IT
Joint IT & Business
Key
Business
IT
Joint IT & Business
Key
Refine CIO
Strategy
BU
BU
AD
I&SD
AS&G
Business & CIO
Prioritisation
Business Planning &
Approval
New Requests
Perform Business Systems Planning
Demand x4
Into CIO
Cluster
Cluster
IT Demand
Plan
Cluster
Cluster
IT Demand
Plan
QA
IT
Security
โฆ
Cluster
Cluster
Cluster
BSP
Cluster
Cluster
Cluster
BU
Demand
PlanCluster
Cluster
BU
Demand
Plan
Contains the aggregate view
of the business and IT
changes
Prioritised set of initiatives
by funding bucket
Planning activity to generate a view of IT activities with a 3-5 year horizon
Into CIO
ILLUSTRATIVE
24. ์์๊ด๋ฆฌ ๋ฐ IT ์ฌ์ ์ํ
์น์ธ๋ ํฌ์ ๊ณํ์ ๋ํ ์์๋ฅผ ์ทจํฉ/์ฐ์ ์์ํ ํ์ฌ IT ์ฌ์ ์ ๋ํ ์ผ์ ๊ณํ
๋ฐ ์คํ์ ๋ฐ์ํด์ผ ํจ
Programme
Planning &
Resource
Allocation
Approve
Demand
Demand
Assessment
Capture
Demand
Resource
Management
Approve
Schedule
Project
Delivery
*Aggregate Resource
Planning
ITBusiness
New Business
Demand
Demand
Pipeline
(Stage = Aggregate
Demand)
Demand
Pipeline
(Stage = Prioritised)
Demand
Pipeline
(Stage = Approved)
Delivery
Schedule
Resource
Plan
Demand
Capture
Demand
Prioritisation
Demand
Approval
Delivery
Scheduling
Project
Delivery
Business
Customer
IT Demand Management AD / I&SD
Demand Pipeline Efficiency Forum
* Demand Approval Board
Prioritise
Demand
* Prioritisation Forum
BSP Impact
Assessment
Define Solution
Business
Approval Gate
Commitment to Invest
Gate (Stage 0)
Commitment to Deliver
Gate (Stage 1)
Supply Pipeline Efficiency Forum
Update the BSP
Initiatives
Minor Initiatives
Business
IT
Joint IT & Business
Key
Business
IT
Joint IT & Business
Key
Project Initiation Project Mobilisation
Business
Systems
Plan
Business
Change
Plan
ILLUSTRATIVE
25. How Accenture can Help
PPM Tools
Operating Models
Portfolio Reviews
Diagnostics
โข โAs-Isโ IPM Capability
Reviews
โข Definition of โTo Beโ
Capability Needs
โข Target Operating
Models
โข Objectives
โข Processes
โข MI
โข Governance
โข Org Design
โข Journey Management
โข Implementation
โข Review of Portfolio
Content
โข Categorisation
โข Alignment with
Business Imperatives
โข Demand โCrushesโ
โข Selection Criteria
โข Solution Design
โข Business Integration
โข Technical Integration
โข Hosting
โข AM Support
Accenture๋ ์์ฐ์ฑ ์ ๊ณผ์ ๋ฐ ํํ ํฌํธํด๋ฆฌ์ค ๋ถ์, ์ด์๋ชจ๋ธ ํ์ ๋ฐ
ํฌํธํด๋ฆฌ์ค ๊ด๋ฆฌ ๋๊ตฌ ์ ์ฉ์ ๋ํด ๋ณด์ ํ ๊ฒฝํ์ ๊ธฐ๋ฐ์ผ๋ก ๊ด๋ จ Offering์
์ ๊ณตํจ
26. How Accenture can Help
Accenture๋ ๋ค์ํ Asset๊ณผ ํ๋ก์ ํธ ๊ฒฝํ์ ๋ฐํ์ผ๋ก IT ํฌ์ ํฌํธํด๋ฆฌ์ค
๊ด๋ฆฌ์ ์ ๊ณผ์ ์ ์ง์ํจ
๋ฐฉ๋ฒ๋ก , ๊ตฌ์ถ/๋ณํ๊ด๋ฆฌ ๊ฐ์ด๋๋ผ์ธ,
์ ๊ทผ๋ฐฉ๋ฒ, ๋น์ฆ๋์ค ์ผ์ด์ค, CSF,
ํ๋ก์ ํธ ๊ณํ ๋ฑ ๋ค์ํ ๊ธฐํ Asset
PPM ์๋ฃจ์ ๊ตฌ์ถ ๊ด๋ จ Asset
IT ํฌ์ ๊ด๋ฆฌ ์ญ๋ ์ ๊ณต์ ์ํ ๊ธฐ๋ณธ
๋ก๋๋งต
๊ตฌ์ถ ๊ฐ์ด๋๋ผ์ธ
์์์์ ํ๋ก์ ํธ ์ํ๊น์ง์ ํฌ์ ์
Lifecycle์ ๋ํ ๋ค๋จ๊ณ ํ๋ก์ธ์ค ๋ชจ๋ธ
์ ๊ณต
๊ธฐ ์์ฑ๋ ํ๋ก์ธ์ค ํ๋ ์์ํฌ
๋น์ฆ๋์ค/IT ๊ณํ ์์ฑ์ ์ํ ํตํฉ
ํ๋ ์์ํฌ. ํ์ํ ์์ธ ์ญ๋ ์ ์,
๋จ๊ณ๋ณ ์ ๋ฌด ๋ฐ ๊ฑฐ๋ฒ๋์ค ๊ตฌ์กฐ๊ฐ ํฌํจ๋จ
IT ํฌ์ ํฌํธํด๋ฆฌ์ค ๊ด๋ฆฌ ์ญ๋
์์ธ ์ ์ ๋ด์ญ
์ฅ๊ธฐ๊ฐ์ ํ๋ก์ ํธ ๊ฒฝํ์ ํตํด ๋์ถํ
์คํ ์ง์์ ์ํ ํจ๊ณผ์ ์ฑ๊ณผ์งํ
ํ์ค ์ฑ๊ณผ ์งํ
IT Governance ์ฑ์๋ ๋ชจ๋ธ ๋ฐ ๋ถ์๊ธฐ์ค
๋น์ฆ๋์ค ์์์ ๋ํ ๋ถ๋ฅ/์ฐ์ ์์
Best Practice ๋ชจ๋ธ
๋ชฉํ ์ด์ ๋ชจ๋ธ์ ๊ฒฐ์ ํ๊ธฐ ์ํ
๋ถ์์ฉ Asset
NON-EXHAUSTIVE
Level 1 Level 2 Level 3 Level 4 Level 5
Individuals
Ad hoc
Ad hoc
Ad hoc meetings
Defined Boards
Effective
Evolution
Selective
Proactive
Collaborative
Insightful
Informal
Measures
Scorecard
Value Based
โGut feelโ
Financial
Scorecard
Value Based
Continuous
Improvement
Ad Hoc
Planned
Operationally
Aligned
Strategically
Aligned
Tech - Driven
Bare Bones
Basic
Visibility Control
Effectiveness
Minimize Spend
Controlled Spend
IT as Enabler
Enlightened
Targeted
Level 1 Level 2 Level 3 Level 4 Level 5
Individuals
Ad hoc
Ad hoc
Ad hoc meetings
Defined Boards
Effective
Evolution
Selective
Proactive
Collaborative
Insightful
Informal
Measures
Scorecard
Value Based
โGut feelโ
Financial
Scorecard
Value Based
Continuous
Improvement
Ad Hoc
Planned
Operationally
Aligned
Strategically
Aligned
Tech - Driven
Bare Bones
Basic
Visibility Control
Effectiveness
Minimize Spend
Controlled Spend
IT as Enabler
Enlightened
Targeted
Medium
Return
Low
Return
Low
Return
Low
Return
High
Return
Medium
Return
Medium
Return
Low
Return
Low
Return
Low
Return
High
Return
Medium
Return
High
Low Priority
Medium Priority
High
Priority
P0426
P0134
P0942
Consolidated Portfolio
P0763
P0101
P0634
P0086
P063
1
Business Value
StrategicFit
Low
High
Business & IT Prioritisation
Delivery Scheduling
(Incl Planning& Estimating)
Demand Prioritisation Demand Approval
Business & IT
Business & IT Strategy BusinessPlanning & Approval
IT
Demand Capture Project Delivery
Business
Approval Gate Commitment to Invest Gate
(Stage0)
Commitment to Deliver Gate
(Stage1)
Start of Notice Period
Business Approval
Business Change Control
Differential Charge RatesStandard Charge Rates
Bid Management
New Business Meeting Standard Work Approval Process
PMO Front Office and Demand Impact
Process
Basic Supply/Demand Balancing Sophisticated Supply/Demand Balancing
7
Three-Phased EPPM Approach
Implementation Phases
Phase 0
โข Mobilize Project
โข Application Installation
โข Initiate Requirements
Gathering
Project Management
Phase 1
Project Management
Sept โ Dec
Phase 2 Phase 3
Demand Management
Program Management
Dec โ Mar Mar โ May
Portfolio Management Resource Management
Time Management
32. Contact
For more information, contact;
EA/IT Governance Korea Leadeun-jin.kim@accenture.comKim, Eun-Jin
Accenture Technology
Consulting Korea Lead
joseph.h.toh@accenture.comToh, Joseph H.
RoleE-mailContact