1. Joseph Lassiter
Catering/Convention Services Coordinator - A & A CATERING
Dallas, TX
Arryannasdad@hotmail.com - 214-998-6061
WORK EXPERIENCE
Catering/Convention Services Coordinator
A & A CATERING - Dallas, TX - August 2006 to Present
Test cooked food by tasting and smelling it to ensure palatability and flavor conformity.
• Monitor preparation methods, portion sizes, and presentation of food to ensure food is prepared and
presented in an exceptional manner.
• Scheduled training, staff hours, and established job duties.
• Monitor compliance with health and fire regulations regarding food preparation and serving, in lodging and
dining facilities.
Collections Representative
Citi - Las Colinas, TX - July 2015 to October 2015
Responsibilities
Inbound /outbound collections. Collected on secured and unsecured loans.
Accomplishments
Top 10% first month on the floor. #1 in training class
Skills Used
Listening, complex problem solving,
Collections Representative
ATS ADVANCED TELESOLUTIONS - Dallas, TX - November 2013 to February 2014
Dallas
• Locate and monitor overdue accounts, using computers and a variety of automated systems.
• Confer with customers by telephone or in person to determine reasons for delinquency and review terms
of service contracts.
• Advise customers of necessary actions and strategies for debt repayment.
• Persuade customers to pay amounts due on credit accounts, damage claims, or non-payable checks, or to
return merchandise.
Collections Representative
SOUTHWEST CREDIT - January 2013 to September 2013
Carrollton
• Perform various administrative functions for assigned accounts, such as address changes and purging the
records of deceased customers.
• Trace delinquent customers to new addresses by inquiry, telephone companies, credit bureaus, or
questioning of neighbors.

2. • Notify credit departments, order repossession or service disconnection, and turn over account records to
attorneys upon non-compliance.
• Answer customer questions regarding problems with their accounts.
Collections Supervisor
SANTANDER - North Richland Hills, TX - March 2011 to July 2012
Listen to and resolve customer complaints regarding services, products, or personnel.
• Provide staff with assistance in performing difficult or complicated duties.
• Attend company meetings to exchange product information and coordinate work activities with other
departments.
• Maintain records pertaining to purchases, sales, and requisitions, and staffing.
Credit Counselor
A & A CATERING - June 2008 to May 2010
JP MORGAN CHASE Arlington, Tx
• Check loan agreements to ensure that they are complete and accurate, according to policies.
• Establish payment priorities according to credit terms and interest rates to reduce clients' overall costs.
• Offer Solutions pertaining to applications, or assist with completion of paperwork.
• Calculate debt and funds available to plan methods of payoff and to estimate time for debt liquidation.
Manager
SPRINT PCS - Fort Worth, TX - February 2005 to October 2008
Direct daily operations of department, analyzing workflow, establishing deadlines and priorities.
• Stay abreast of advances in technology.
• Review and approve all systems charts and programs prior to their implementation.
• Develop and interpret organizational goals, policies, and procedures.
• Recruit, hire, train and supervise staff, or participate in staffing decisions.
• Provide users with technical support for computer problems.