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Joseph Hutton_Resume_5.25.16 (hannah)
1. Joseph Daniel Hutton
42239 Ludlow Court • Northville, MI 48168 • (248) 207-9851 • josephhutton75@hotmail.com
PROFILE
Dedicated and empathetic psychology student witha passion forempowering others and making a positive
contribution in the community. A team player with experience drafting treatment plans and working withyouth in
a residential setting. Known for exceptional workethic and time management skills.
EDUCATION
BachelorofArtsinPsychologywithconcentrationinAddictions
Southern New Hampshire University (Manchester, NH) Anticipated Completion: December2016
Associate’sDegreeintheArts
SchoolcraftCollege (Livonia,MI) May 2014
EMPLOYMENT EXPERIENCE
CustomerServiceRepresentativeII- MINACS/NETFLIX (FARMINGTON HILLS, MI) 2013 – 2015
Providedchat support for all teams on the floorand resolved customer concerns on supervisor calls
Developed and implemented coaching and follow-upwithagents
Highly involvedin training last 6 nesting classes
SalesRepresentative - AMERICAN PROFIT RECOVERY (FARMINGTON HILLS, MI) 2010 –2012
Acquired on average 15 to 20 new clients a month accounting for anywhere to 25 to 200 units sold for an
average of $500 to $2000 a month
Presented product to end line user and developed a referral networkto build client base oftenending in
multiple referrals fromthe same client averaging between 10 to 20 referrals a month
Led meetings aimed at changing culture to grow sales effortby increasing morale and building brand
awareness within the sales team
Dispatcher -SAVE A LIFE USA(FARMINGTON HILLS, MI) 2009
Managed a team of 25 sales people with mix 50/50 inside and outside sales including all aspects around
people and team management
Used proactive sales techniques that reduced redundancy and increased sales, grew business by 125% over
a 90 day period, consequently, sales grew by several thousand dollars above previous months total
earnings
Met with elected officialsin state legislature as a management representative
MortgageBanker -QUICKEN LOANS (LIVONIA, MI) 2006 –2008
Acquired on average 10 to 12 new clients a month resulting in roughly $750,000 to $1,000,000 loans
written
Managed pipeline of one million dollars in new business monthly, was consistently in the top 5
Wrote an average of 10 new loans a month with a 75% closing ratio on refinance
LoanOfficer/ AssistantBranchManager -CASCADE HOME MORTGAGE (MUSKEGON,MI) 2003 –2005
Managed staff of 4 loan officersand 1 home inspector
Wrote an average of 4 to 5 loans a month
Closing ratio of nearly 100% within 90 days on subprime refinance
Implemented an effectivemarketing strategy that increased loan origination by nearly 25%
JuvenileGroupLeader/Supervisor -RIVENDELL YOUTH CENTER (ST.JOHNS, MI) 2001-2003
Providedstructure in a maximum security facility forjuvenile delinquents consisting of over 30 residents
Revised and updated treatment plans and worked closely with caseworkersand judges
Helped residents workon treatments goals relevant to graduation from the facility
Observed, monitored, and recorded behaviors to help residents better understand and acknowledge their
cycleof victimization
Implemented physical restraints to help maintain the safety of the unit and residents
Supervised a staff of 8 and over30 residents