1. JORGE E PINILLOS JR
53 Livingston Avenue Dover,
NJ 07801 973-
945-3328 jpinillosjr@gmail.com
EXPERIENCE
Atos Corporation Piscataway, NJ
Hardware Engineer December 2005 - Present
Maintenance and Support
 Perform problem determination on hardware and software
 Expertly repair x86 Servers, Switches, Patch panels
 Work with vendors, supply diagnostic information, obtained fixes and apply patches
 Coordinate and track hardware returns, RMA defective equipment
 Install/assemble racks, PDUs, patch panel and fiber management systems
 Create required request for changes.
 Utilize remote management consoles, Dsview KVM over Ethernet, IMM management.
Implement Install and configure
 Cisco UCS environments.
 X86 servers running Windows, VMWare ESX and Solaris
 IBM X servers, Cisco UCS blades and Chassis
 Fiber management, racks and PDUs
 Desktop and Laptop computers running all versions of Windows
 Network hardware (i.e. cables, patch panels, switches, print servers, proprietary devices)
 Create SFDC Cases & Reach Outs, AMP Change control, AMP Work Orders, Cisco TAC cases, IBM cases, SMS
cases, DRT Portal requests (Access, Engineering & Reservations) and if needed eRFCs.
 Assist Network team in cable traces and runs, and install network equipment. Assist the network team in trouble
shooting.
 Manage POTs lines and T1 Lines for Fax servers.
Other responsibilities
 Phone Systems (i.e. Cables, wall plates, surface mount jacks, desk units)
 WAN connections (i.e. DSL/Cable/T1, switches/routers/modems and ISP)
 Remote administration and remote access
 Server backup software, Corporate Virus Protection
 LAN configuration (i.e. security, DHCP, firewall, port forwarding, network printing, FTP, data sharing and e-mail)
 Responsible for the assisting with the day-today operations of the facility including facilities management,
supply management and hoteling.
 Provide security access badges to new and temporary employees using Secure Perfect software.
 Arrange and assist with the inter-office moves including furniture and contents.

2.  Responsible for the company shipping and receiving duties.
 Manage EMC repairs: Create SFDC case, create access in the DRT portal, and create RFC for change. Then escort
EMC tech into the data center, make sure they sign raised floor log and/or agreement. Stay with them the whole
time they are working. Alert Storage team when necessary.
Firestone Denville, NJ
Customer Service / Auto Technician 1/5/2004 – 12/2/2005
 Prepare estimations and costs for vehicle repairs and communicate to customers.
 Inspect, repair, and maintain automotive vehicles in good running condition
 Instruct and counsel customers and vehicle owners on its maintenance procedures.
Corporate Express Office Supply Whippany,NJ
Buyer 8/9/1999 - 12/22/2003
 Processing various purchase transactions based on the company policies
 Examining and analyzing departmental purchase requisitions for accuracy
 Determining method to process requisition according to required timelines, competitive bidding or dollar
amount.
EDUCATION
County College of Morris, Randolph, NJ
Associate of Arts
2013-Present
Lincoln Technical Institute, Union, NJ
Automotive Technician
June 2004 to December 2004
Dover Business College, Dover, NJ
Computer Information Specialist
January 1997- December 1998
RELEVANT SKILLS
 Computer Literate – MS Office Suite
 Computer Information Specialist
 Customer Service

3.  Spanish Language fluent