1. Jonathan W. Sanks
jssanks@gmail.com
585-479-0585
(Local to Rochester, NY)
Summary:
• Certified IT professional with extensive understanding of computer technology, with well over 15 years’ hands on
experience ranging from hardware, software and network setup, basic web site design using HTML in Notepad.
• Hands on computer repair experience consisting with a background of technical support, ranging from desktop, laptop
and tablets.
• Verbal and written communication skills, problem solving skills, customer service and interpersonal skills.
• Ability to work independently and manage one’s time.
Qualifications
• Knowledge of computer software, such as configuration management software, desktop communications software,
operating system software and internet directory services software.
• Linux base OS system setup and install using basic operation as (root), systems used, Sun, Red Hat, Backtrack, Kali.
• Other Linux based operations include, testing for bugs, network configuration to protocol, firmware and patch update
to wide range printer controllers, run on Sun systems at Xerox.
• Experienced helpdesk support technician.
• Microsoft Office Certified, proficient using Word, Excel, Access, PowerPoint, etc.
• Experienced in Network setup and repair ranging from DSL, cable modem, FireWire, Wi-Fi wireless.
• Detailed in the processing of information.
• Experienced customer service representative providing quality customer support.
• Certified, CRT Data Entry Clerk, key board proficient (Alfa/Numeric).
• Certified, Information processor.
Education:
• MCC CompTUA 220-801 and CompTIA 220-802 A+ certification exam training, (Present)
• M.S. Certified Information Coordinator, Information Technology Training (IT2), Rochester, NY. 2000
• Certificate: Data Entry, McCarthy’s Business Int., Rochester, NY. 1986
Experience:
A3 Solutions 9/26/16 – Present
Level 3 Field Tech Contract work, Rochester, NY.
Work assignments very from contract to contract,
Responsibilities:
Very from contract to contract, latest assignment:
CompuCom AllState Project Management Claims Desktop Refresh Project 2016
High Level Tasks include: Log into Old Desktop PC, Run McAffee antivirus update, Initiate backup to the server using
USMT tool, verify backup completion, Release IP address from old machine back to the server, Logoff and deinstall old
HP desktop, unpack each designated new Dell system, install new desktop indicated by site contact, Run Antivirus
update, Initiate USMT restore on new machine.
UNISYS (TEKWISSEN contract) Rochester, NY.
Tie1 Helpdesk Support Technician 7/2016 – 09/2016
Responsibilities:
Handling inbound calls from external and internal clients seeking technical support. The types of technical products that I
supported were both hardware and software related and vary from client to client.
Job Responsibilities:
• Responsible for providing the first-line of telephone technical support of hardware, systems, and software applications
for clients and/or employees.
• Answers questions about installation, operation, configuration, customization, and usage of assigned products.
• Applies diagnostic techniques to identify problems, investigate causes and recommend and implement solutions to
correct common failures.

2. • Provide remote support and trouble shoot issues with customers to resolve issues.
• Escalates complex problems to higher level of expertise within organization. Standard applications used for tech support
included, Citrix, HP service manager, Pulse, Log me in tech console, Active Directory, Help File, Software Shop and Lock
out static tool.
Suny Attain Lab Rochester, NY. 3/2014 – 5/2015
Computer Support (Intern)
Responsibilities:
Routinely confer with staff to help facilitate training/assist with labs mission in serving users. Provide technical
assistance and support as needed/monitor performance of computer systems. Assist users with resumes;
Internet based job searches/Microsoft applications, and web navigation.
Volunteers of America Rochester, NY. 2/2013 – 8/2013
Computer Repair Technician (Volunteer)
Responsibilities:
Refurbished desktop and laptop computers.
All builds included OS reload and both hardware and software install or upgrade, refurbishing broken down computers to
be resold at top quality state.
(RCR&R) Rochester, NY. 2/2010 – 5/2011
Retail Computer Sales Associate
Responsibilities:
Duties included, technical support, in-house computer diagnostics and light helpdesk support from incoming calls,
recording all incoming transactions, as well as multi-tasking in assisting with merchandising responsibilities, such as
stocking, pricing and keeping the store neat, clean and organized. Maintained in handling all cash sales, in-house
bookkeeping, accurately handling all sales transactions and other types of payment received for products sold.
TechOne Computer Support Service, Rochester, NY 1/2008 - Present
IP/IT Computer Support Technician
Responsibilities:
Computer support for business and in-house computer’s, on site protocol if necessary troubleshooting both hardware and
software issues. Desktop and Laptop computer support. Other operations include network setup. Support ranging from
virus removal, hardware and software repair and upgrade, full diagnostic, over the phone helpdesk customer support also
specializing in custom built desktops.
Kodak (Datrose) (contract) Rochester, NY 2/2007– 10/2007
Systems Test Analysts
Responsibilities:
Streamline testing from script for the new DocuColor (5100, 5300, and 5500) system printers in Kodak’s systems test lab,
calibrated and analyzed systems bugs to assure quality performance on all machines. Programs used in systems testing:
(KSI) Kodak systems interface. Easy Share and logging daily operations performance in (LITS) using both IP and IT
technology.
Xerox (Superior Staffing) (contract) Rochester, NY 1/2006 –1/2007
IT/IP Tech. Engineer
Responsibilities:
QA Associate validated detailed functionality of software for the Xerox DocuColor 260,252 and the 242 printers for the
Tomcat team as a key team player to ensure successful operation of all hardware and software, operations included,
converting and loading ISO Firmware to the controller, software and driver setup and test run. Compiled and designed
detailed test matrixes needed for specific testing using Excel, wide range network setup for mutable printers for network
driver testing, testing software and hardware compatibility to servers and client workstations. Operating systems used: XP
and Vista, Using Macintosh and Windows 32 and 64 bit clients.
Xerox (Superior Staffing) (contract) Rochester, NY 2/2005 – 2/2006
(IT/IP) Tech. Engineer
Responsibilities:
Software testing, validated functionality of the Xerox wide format printers to ensure successful operation of hardware and
software functions and features, operations and setup included, software and driver testing through detailed specifics of
the test Matrix. Wide range network setup using mutable printers and scanners for network and driver testing, validated
hardware compatibility to servers and workstations.

3. MircoCycle Rochester, NY 3/2004 – 1/2005
Computer Technician (Intern)
Responsibilities:
Refurbished old and new computer for incoming work orders, complete PC repair from motherboard to bios to video,
sound and network card installation, detailed driver configuration install, and Ghosting Operating Systems from server.
Completing all software and driver’s updates to specifications of machine and work orders, all machines build to
customer’s specification. Micro Cycle is a nonprofit organization.
References available upon request