1. An Introduction to SMA Fleet Services
PREPARED BY SMA VEHICLE REMARKETING

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SMA Fleet Services
SMA Vehicle Refurbishment’s principal activities are new
vehicle preparation, used vehicle refurbishment and
accident repair.
Our unique state-of-the-art production line facilities enables
us to guarantee our clients industry leading turn round
times. At SMA Vehicle Refurbishment we emphasise on
repair rather than replace, adopting the most cost effective
repair method for our customers, and endorsed by vehicle
manufacturers.
"SMA form a key part of our vehicle repair strategy in
Scotland. Their flexible and professional approach has
helped reduce both our vehicle repair costs & downtime"
Ian Parry, UK Technical Services & Defleet Manager, Avis
Rent A Car UK
SMA Vehicle Refurbishment operate a state-of-the-art
production line facility capable of processing 7,000 vehicles
per annum on a single shift basis, and can accommodate all
types of vehicle damage from SMART repair through to
major accident damage. This is alongside our PDI facility
which is also capable of processing up to 10,000 vehicles
per annum.
As an equal opportunities employer, we value the people
that make our business happen and are committed to their
on-going training and development.
Executive Summary

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SMA Vehicle Remarketing is the largest independent
auction group in the UK with over 42 years’
experience in the industry and an unrivalled
reputation for quality of service. We have five sites
across the country and offer in excess of 300,000
vehicles per annum. Our vendors include: vehicle
manufacturers, daily rental companies, local
authorities, fleet, contract hire & leasing companies
as well as motor dealer groups, independent dealers
and traders. We sell most of our vehicles, plant &
equipment into the motor trade but a significant
proportion of our evening sales are attended by
members of the public.
We achieve excellent prices for vehicles on account
of our meticulous planning and marketing. We also
have a passionate following among buyers.
Our strength is our people, many of whom have been
with us since the beginning and it is this that ensures
that the personal touch is central to what we do.
SMA Fleet Services
SMA Vehicle Remarketing

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SMA Fleet Services
SMA Body Repair Centre’s
Painting:
l Computerised paint
booths and ovens
l Controlled
environment with
full dust extraction
l Computerised colour
matching
l Fully compliant
water-based paints
l Latest uv primer
technology
l Full panel repair
with re-jigging
SMA Fleet Services is in a unique position within the UK Fleet
Services sector offering Vehicle Body Repair as a direct part of
the group. This means that our customers only have to liaise
with one supplier for our facilities in Birmingham, Edinburgh and
Leeds.
All of our sites have paint & SMART repair facilities. We use the
latest paint technologies and repair techniques to keep in line
with our manufacturer approved accreditation.
We have a comprehensive range of facilities for all refurbishment
activity.

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SMA Fleet Services
SMA Body Repair Centre’s
Mechanical:
l Full service/repair
facility
l Manufacturer
diagnostics
l Windscreen
replacement
l Tyre repair/
fitting/balancing
l Wheel tracking
Smart Repairs:
l Paintless dent removal
l Touch-ins and
lamping
l Windscreen and glass
repairs
l Fabric trim repairs
l Dashboard repairs
l Bumper and plastic
repairs
l Alloy wheel
refurbishment
l Machine polishing
Valeting:
l From pre-inspection
wash down to trade
or full retail valet.

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SMA Fleet Services
SMA New Vehicle Preparation
All of our sites have the capability to prepare vehicles to exact
manufacturer standards.
We are experienced in managing vehicle preparation to
minimize in-fleet times and provide a just in time PDI service and
onward delivery to the rental operator, employee or addition to
a press or demonstration fleet.
Each year we carry out in excess of 20,000 pre-delivery
inspections (PDI) for both cars and LCV’s.
We adhere to individual manufacturers specifications which can
include the following:
l Warranty
l Road testing
l Customisation
l Engine diagnostics
l Plastic removal
l Valeting
l Under body inspections
l Rectification Work
l Vehicle Taxation

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SMA Fleet Services
SMA New Vehicle Preparation
As with all areas of our business, new vehicle preparation is a
high volume, process-driven service, backed by technology,
which controls and tracks the flow of vehicles through the entire
operation.
We also have the facility to store physical items that can range
from spare keys to ad hoc loose items, removed from vehicles
before being added to the fleet. These items are then
repatriated at the end of the vehicles life.

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SMA Fleet Services
SMA Commercial Vehicle
Lining & Equipment
At SMA Fleet Services we hold the expertise to enable us to
provide a full solution to commercial vehicle operators, we have
gradually built this area of our business exclusively on our
customers’ needs. Listening carefully to their requirements, we are
proud to boast a client base encompassing Public Utilities, Local
Authorities, NHS, major Dealer networks and last but not least, our
many local fleet users and Trades people.
Our services available are below but not limited to:
We are also experienced in the design and application of getting
vehicles compliant with Chapter 8 regulations.
l Vehicle Lining
l Tow Bar’s
l Beacon’s
l Roof Racks
l Interior Racking
l Hot & Cold Hand
wash units
l Vehicle Livery
l Chapter 8 Compliance
l Parking Aids

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SMA Fleet Services
SMA Fleet Services
Customer Testimonials
“SMA Vehicle Refurbishment forms a key
part of our vehicle de-fleet process. Their
flexible and professional approach, and the
ability to think ‘outside of the box’ without
being prompted, has helped reduce our
vehicle repair costs, downtime on our
vehicles along with a greater financial
return”
Martin Hughes, Remarketing & Distribution
Manager. Activa Contracts.
“At Redline Specialist Cars we require the
highest quality of workmanship, which is
reflected in the work done for us by SMA.
From small cosmetic repairs to larger panel
and paint repairs we always get the same
high level of attention to detail and quick
turnaround times, meaning we can get our
vehicles back on the forecourt quickly and
when promised.”
John Graeme, Sales Director. Redline
Specialist Cars.

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SMA Fleet Services
SMA Fleet Services
Current Portfolio of Clients

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SMA Fleet Services

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Thank you for the opportunity to
present our proposal.
If you would like any further information on any
aspect of this presentation, please contact your
Account Manager below:
Jonathan Mulligan
Business Development Manager
Tel: 01506 865 000
Mobile: 07741 261417
Email: jonathan.mulligan@smag.co.uk
SMA Fleet Services
Contact Details

13. SMA Fleet Services, 2 Arrol Square, Deans Industrial Estate, Livingston, Edinburgh EH54 8QZ
Tel: 01506 465 000 l Email: technical.services@smag.co.uk l www.sma-group.co.uk