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Resume - Jonathan Carr

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Resume - Jonathan Carr

  1. 1. Jonathan Carr Cell: (408) 316-4478 Email: joncarr15@gmail.com https://www.linkedin.com/in/joncarr15 Summary Over 6 years of IT experience working in healthcare and security environments where 24x7 up time is required. Worked to develop, implement, and support diverse IT Infrastructures utilizing economical and time-effective solutions. Posses a strong combination of customer support skills and technical abilities allowing me the capacity to quickly and effectively recognize and resolve current or potential issues. Technical Skills Operating Systems: Windows desktop: 95, NT, 98, 2000, ME, XP, Vista, 7, 8 Windows Server: 2000, 2003, 2008 Other: Linux, iOS (both Cisco and Apple), OS X, Android, Blackberry OS Hardware: Dell laptop and desktop repair certified, Dell PowerEdge rack servers, Cisco Catalyst routers and switches, Cisco PIX Firewall, Cisco VOIP phones, Nortel analog phones Software: Active Directory, Exchange, Microsoft Office, Citrix XenApp, VMware, Oracle VirtualBox, BMC Remedy, BES, Good for Enterprise, IBM TAM-E SSO, Imprivata, VNC, LogMe in, TeamViewer, Websense, McAfee EPO, Mailgate, Marimba, Juniper VPN, Cisco VPN, Wireshark, MS MDT, Norton Ghost, McKesson PFM/PMM, IBM iSeries, Quadramed QCPR, Cirius, ChartMaxx, SIS, One Source, MSSQL, MySQL, Bold Manitou, ABM Phoenix, Sonitrol SonIP, Sonitrol SonNT, Videofied, IEI eMerge, S2 Netbox Professional Experience Dell Services – Redwood City, California 06/12 – Present (Contracted to the Daughters of Charity Health System) Technical Support Senior Analyst (06/12 – Present)  Administer Active Directory and Exchange environments for 6000+ users  Directly responsible for support of both workstation hardware and software for over 200+ users in business office environment including top-tier executives  Provide 24x7 on-call support for the Seton Medical Center supporting desktops, laptops, WOWs (Workstation on Wheels), and any other IT related equipment  Engineer and deploy desktop images  Support of both enterprise and BYOD cell phones, tablets, and laptops using software such as BES and Good for Enterprise  Maintain Printer, Fax, Copier, and MFPs  Assist network team with support of local servers, network, and telecommunication equipment  Research, recommend, and implement new or improved software and hardware applications in an effort to stay up to date with current technologies
  2. 2. Jonathan Carr Cell: (408) 316-4478 Email: joncarr15@gmail.com https://www.linkedin.com/in/joncarr15 Sonitrol/ Pacific West Security – San Jose, California 04/06 – 06/12 Network Systems Technician (10/08 – 06/12)  Administered Active Directory and Exchange environments  Supported both the hardware and software relating to servers, networking, workstations, and telecommunications devices including Cisco VOIP, cell phones and tablets  Configured and maintained network infrastructure appliances including Cisco switches, routers and firewall  Queried, and manipulated, and maintained SQL databases containing sensitive alarm information  Accompanied sales team as the SME for all IP based alarm systems  Researched and presented new or improved software and hardware applications to managements and/or customers decision makers for infrastructure improvement  Worked with customers and alarm operators and technicians on escalated alarm system support issues Lead Operator and Alarm Programmer (04/06 – 10/08)  Supervised day shift alarm operators and ensured completion of daily tasks assigned to team  Worked with the installation technicians to set up and configuring the alarm system backend  Troubleshot and diagnosed alarm panel, and alarm system errors or issues  Trained fellow alarm operators how to program and troubleshoot the alarm systems Education and Training Working towards BS in Computer Science • De Anza College – Cupertino, CA Robotics and Electronics • Central County Occupational Center – San Jose,CA Information Technology/General Education • Oak Grove High School – San Jose,CA