Keynote at the Office 365 Business Briefing

Sharon Richardson
sharonr@joiningdots.net
THE INEVITABLE SHIFT
TO ONLINE SERVICES
@joiningdots

README1ST.TXT
This presentation was delivered as the keynote at the UK
Office 365 User Group Business Briefing in London on 17th
June 2013, sponsored by the Microsoft Partner Network
Formatting has been adjusted for Slideshare
meaning some content from the original
presentation has been altered or removed and
notes have been added to highlight sound bites from the talk
All product names, logos and trademarks are the property
of their respective owners. Information is provided without
warranty or guarantees etc. Use at your own risk 
And with the disclaimers out of the way…
Notes look
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THE CHANGING LANDSCAPE
In 2000, Microsoft released a
video outlining a world of mobile
interaction with online services
You can view the video here:
http://www.youtube.com/watch?v=V_y0EWMqk_g

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Why are we only now seeing the vision become a reality?
Because it’s never just about technology. Other factors have
come together to create a ‘perfect storm’ for traditional IT
Flickr image: Storm front by LJ Mears
http://www.flickr.com/photos/lucasjames123/8223439990/

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CONSUMERISATION OF IT
Image: Papal Conclave by SomoGlobal.com
http://www.somoglobal.com/papal-conclave-evidence-of-mobile/
The shift to Internet-connected mobile devices has
accelerated dramatically in the past 5 years

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CONSUMERISATION OF IT
Applications are no longer entering the
organisation the traditional way
Image: iStockPhoto

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PREDICTABILITY
Flickr image: The road ahead by Ross Beckley
http://www.flickr.com/photos/61035342@N00/8458598712/
The IT department has been
designed around certainty:
Plan – Build – Run

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UNPREDICTABILITY
But we are living in an era of
unprecedented uncertainty
Image: iStockPhoto

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RESOURCE CONSTRAINTS
Most organisations are facing
financial pressures and the costs
to run technology are increasing
Image: iStockPhoto

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RESOURCE CONSTRAINTS
Cloud services are now maturing more
rapidly than in-house IT capabilities and
have a unique cost advantage
Flickr image: Bonneville Dam by Ann Larie Valentine

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Three connected trends
creating a perfect storm for
on-premise IT systems

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30 extra days per year
‘Mobile economic time’ – CA Technologies
Flickr image: Using an iPad on the train by Christopher Porter
Source: Ovum Industry Congress, London, May 2013

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File sync/share is the faster growing segment for content
management and collaborative technologies – Ovum
Flickr image: Dropbox by Johan Larsson
Source: Ovum Industry Congress, London, May 2013

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By 2016, the IT department will be cut by at least
70% due to the influence of the cloud – Gartner
Flickr image: IT team at the real office by Ronaldo Rerreira
Source: Gartner Portals Conference, London, Sept 2011

“It’s cool to that our team is part of
making the car connected”
Jack Hicks, CIO North America, Toyota
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Source: Business Insider
http://www.businessinsider.com/cloud-computing-toyota-motors-2012-11
Flickr image: Car, Mirror, Clouds by Stefano Meneghetti
http://www.flickr.com/photos/meneghetti/1995380556
IT moving from supporting
business to helping grow it

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Potential for new
productivity gains
Ability to change
beats irrelevance
Plan – Build - Run
Plan – Organise - Monitor
WHAT CHANGES?

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CLOUD-BASED VS CLOUD-NATIVE
Cloud-based services retain
some functionality offline and
auto-sync on reconnect

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CLOUD-BASED VS CLOUD-NATIVE
Cloud-native solutions require
an Internet connection to
participate. * SharePoint does
include some sync capabilities

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ONLINE VS HYBRID
Committing 100% to online
services creates the simplest
most agile service. But the
trade off is reduced
functionality

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ONLINE VS HYBRID
Hybrid solutions mixing online
with on-premise offer richness of
capabilities but the trade-off is
increased cost and complexity

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PLATFORM VS BESPOKE
Sticking with platform capabilities
can drive significant efficiency
gains through simplicity

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PLATFORM VS BESPOKE
If competitive advantage is
dependent on innovation,
bespoke solutions are likely
to deliver more value

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VENDOR PRIORITIES
“In my customer meetings over the last few months,
people have often asked, "What should I use for
social? Yammer or the SharePoint newsfeed?"
My answer has been clear: Go Yammer!”
Jared Spataro,Microsoft (March 2013)
Vendors also face competition that will
influence development priorities. Their
recommendations may not always align

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YOUR PRIORITIES
Single Office 365 identity
Office web apps integration
IL-2 Certification
SharePoint
Newsfeed Yammer
✗
✗
✗
Yammer is technically superior to SharePoint
newsfeeds for social scenarios but external
factors may influence your options
Due Spring 2014
Due Autumn 2013
??
✓
✓
✓
Source: Microsoft
http://blogs.office.com/b/sharepoint/archive/2013/03/19/yammer-and-
sharepoint-enterprise-social-roadmap-update.aspx

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Always
connected?
Align to the pace
of change
External factors
controlling options
DECISIONS

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THE LANDSCAPE HAS CHANGED
Image: http://www.go-gulf.com/60seconds.jpg
When the video was created
in 2000, many of these sites
didn’t even exist..

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‘CLOUD FIRST’ / ‘MOBILE FIRST’
Quarterly
Updates
Product Line
Architecture (PLA)
Service
Subscription
Many industries, not just
technology vendors, are
already changing strategies

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THE SHIFT IS INEVITABLE
“My staff will not be using email”
Alan Sugar, 1993
Easy to mock in hindsight…

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THE SHIFT IS INEVITABLE
“My staff will not be using tablets”
How long will that last?

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ALIGN TO ORGANISATION NEEDS
Different organisations will move at different speeds. Align to your
rate of change, not the preferences of others

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KNOW YOUR TECHNOLOGY MANDATE
40% of our client base using SharePoint are not getting
the value they expected from it – Gartner
Source: Gartner CIO Symposium, October 2012
Is that a failed IT project or failed business
transformation? If seeking to change behvaiours,
it’s never just about technology…

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Mobile Economic Time
30 extra days per year
Economic Uncertainties
suit agile systems
Global Data Centre Economics
enable efficiency and innovation gains
THE INEVITABLE SHIFT TO ONLINE SERVICES

Sharon Richardson
Joining Dots
sharonr@joiningdots.net
www.joiningdots.com | sharepointsharon.com

Keynote at the Office 365 Business Briefing

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