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John Miraglia DEMO Presentation
- 1. Introduction to Competencies Recognizing Competencies “I know it, when I see it.”
- 2. What are Competencies? TOP PERFORMER Knowledge Skills Attributes Developed from an in-depth Job Analysis Future oriented Structure: Title Definition Behavioral Anchors Introduction to Competencies
- 4. Match The Behavior to the Competency Introduction to Competencies BEHAVIOR COMPETENCY Drive for Success Influence Others Customer Focus Planning and Organizing Reflects others emotions and words Overcomes obstacles to achieve objectives Identifies critical paths Educates customers based on their needs
- 5. ! YOUR TURN !Match the Behavior to the Competency Introduction to Competencies BEHAVIOR COMPETENCY Ethical Standards Fact Based Decision Making Learn and Adapt Leadership Takes responsibility for mistakes Maintains accurate records Employs contingency plans as needed Obeys company policies
- 6. ! YOUR TURN !Match the Behavior to the Competency Introduction to Competencies BEHAVIOR COMPETENCY Ethical Standards Fact Based Decision Making Learn and Adapt Leadership Takes responsibility for mistakes Maintains accurate records Employs contingency plans as needed Obeys company policies
- 7. Introduction to Competencies ! YOUR TURN !Match the Behavior to the Competency BEHAVIOR COMPETENCY Takes responsibility for mistakes Maintains accurate records Employs contingency plans as needed Obeys company policies Ethical Standards Fact Based Decision Making Learn and Adapt Leadership
- 8. Introduction to Competencies Post Training AssignmentDevelop a Behavior/Competency Observation Sheet
- 9. Q&A Introduction to Competencies