If you have ever been a caregiver in Arizona, you know how much the people you serve rely on you. When Staff are trained and know what to expect as well as what is expected of them, everybody wins. This Training Material is for Group Home Managers as well as Assisted living Staff and mangers. Let's listen more and remember, Volcanic Enthusiasm !!!

1. Welcome to OUR home !
By John D Hurbon
How to create, maintain and implement
Fundamental and Foundational Principles
to achieve excellence in providing
Adult Daily Caregiving Needs

2. OUR home is a SAFE PLACE
• What does it feel like to be in a safe place?
• Where is the safest place you have been?
• Who has helped you feel safe?
• How can your body language say safe?
• Would you consider yourself a peacemaker?
• Do you connect with people in a calm way?
• Communicate the meaning of safe without
using any words. Use facial expressions.

3. The Power of Laughter
• Watching funny TV Shows, Listening to funny
stories and laughing out loud helps a lot.
• Bring into work some articles, jokes, stories or
tell a life history story that happened to you.
• Keep away from and don’t play violent shows,
gossip TV, and refrain from repeating negative
comments that hurt others. Keep it FUN.
• When was the last time you laughed whole-
heartedly and really enjoyed yourself.

4. What does OUR HOME mean?
• When you enter work the fundamentalfundamental
principleprinciple is you are entering someone
else’s house. This is THEIR HOME.
• The foundational principlefoundational principle is the person
you work for lives peacefully in this house.
• The fundamental principlefundamental principle is that you are
a valued guest of each resident.
• The foundational principlefoundational principle is the residents
we serve write your paycheck and deserve
excellence. Remember that they are #1.

5. OUR HOME is sacred
• Just as there is an etiquette in a church, a
mosque or a synagogue, mandatory
respect is to be given to our clients inside
of THEIR HOMETHEIR HOME. We are there to serve.
• The sacred nature of living peacefully
must be our primary focus in our field of
caregiving as a foundational principlefoundational principle.
• When people trust each other, a feeling of
security and happiness is cultivated.
• Our job is being nice, happy and wise.

6. I, ME vs. Us, WE
• When a caregiver/staff comes into work
with an I, ME mindset they think more
about themselves and their own lives.
• I, ME attitude exuded from caregiver/staff
puts the residents in second place.
• Us, WE is an attitude that while I am at
work in someone’s HOME my attention is
directed to their needs 100%.
• Us, WE is a fundamental principlefundamental principle.

7. Why TEAMWORK wins
• Abe Lincoln said, “A house divided against itself can
not stand.”
• Division amongst caregivers / staff yields
unhappiness.
• Bring disagreeable situations, fellow employee
misunderstandings along with solution suggestions
to correct what you perceive as a problem to the
attention of managers, not to other staff, especially
not in the HOME ENVIRONMENT. Keep developing
the ability to refocus on positive actions for the
benefit of our beloved residents.
• Everyone needs a compliment so be generous and
give them out with a friendly smile.

8. WHY Teamwork makes us strong
• Just as easy as it is to complain without
offering a solution, the result is still no
work gets done and the residents suffer.
• When staff work together and solve issues
before division can take root, the TEAM
WINS and the results motivate everyone.
• The foundational principlefoundational principle is we must all
work for the same result…happy clients.

9. Is Your work a Blessing?
• What does your employment here accomplish in your
life?
• Do you see your job as a blessing? How so?
• If money were not a concern, would you still provide
caregiving services to people? Volunteer work?
• DO YOU BELIEVE you are being a blessing to the
residents you care for? Do you enhance their lives?
Name 3 things you do that portray this claim.
• Can you remember a time when you called out from
work on purpose without regard for others?
• Do you see yourself as a problem solver or a problem
finder ?

10. How meaningful is your work?
• On a scale of 1 to 5, 5 being best, how
meaningful is your work to you? Uncertain?
• What part of your job do you least enjoy?
• If you could change anything about your
occupation, what would you change and how
would you go about making the change?
• What frustrates you most in the course of a day
and how often do you get annoyed?

11. Anyone got a Tic-Tac
• When breath is “less-than-fresh” or smells bad,
do you act right away to correct it?
• If staff members have smelly breath, a
fundamental principlefundamental principle is to correct it.
• Because we interact so closely with our clients,
being in the habit of excellent hygiene (body and
breath odors) must be a daily priority to ensure
good relations.
• Poor hygiene can have negative impact on our
prospective clients raising questions about what
care they can expect from us. We can lose
business.

12. A place where Happiness happens
• Enjoy and promote happiness in facial expressions
and see positive results fast!
• Be happy and uplifting in small, kind ways.
• We at Arizona Skyline Assisted Living Home
http://www.azskylinealh.com seek to create Happy
Home Environments and it takes the powerful focus
of everyone’s efforts to get along, we enjoy the
lives we care for and keep the main thing the #1#1
Foundational Principle,Foundational Principle,
• WE ARE A TEAM AND WE CARE DEEPLY FORWE ARE A TEAM AND WE CARE DEEPLY FOR
THE PEOPLE WE SERVE, EVERYDAY.THE PEOPLE WE SERVE, EVERYDAY.

13. Decide today to “Be A Pro”
• We are what we repeatedly do, excellence,
then, is not an act, but a habit. – Aristotle
• Doing your job without creativity is average,
mediocre and par for the course. However,
creating a career that embodies all that you
stand for, all that you believe in, and gets you
passionate about the difference you alone
can make in the lives of people who need you
is audacious and makes you a professional.